NHS Norfolk And Waveney Integrated Care Board

I had session via Zoom for 10 weeks and it really helped me, I don't often stop and think about me and this made me do so. The 10 weeks are now up but I can just ask if I need more.

I found this service really good. I was referred from the Queen Elizabeth Hospital and they helped me a lot.

Lynsay gave me much needed help and support during the period, alternative methods to everyday life, gave lots of written information and numbers for the future if needed. She was a friendly face and showed empathy in my situation.

3rd time being discharged because I don't reach their requirements. Even being discharged from hospital after an overdose I didn't fit their requirements. Would love to know how to actually recieve any help!!!

Advised to self refer by my wife. Completed an over the phone assessment for depression and anxiety and then offered various options, none of which I thought would help as I find talking about my problems very hard.

I agreed to sign up for a Wellbeing Webinar which would focus on CBT. Although I was very sceptical, I logged on to the first session and within a few minutes, realised I wasn’t going to be able to interact as I had no text box on my screen so unable to answer questions.

Th ... e person taking the session said at the outset that it wouldn’t matter if you just wanted to sit back and listen but later went on to say that it was difficult for them to help if I didn’t interact? I found the whole experience very frustrating and has left me feeling lower and more suicidal than ever.

Just what I needed!

My experience of the Wellbeing service was a little bit hit & miss - it felt like a service based on the ethos of "one size fits all" & it did not seem to care about trying to give any long-term stability to its clients. It seemed quite a 'disjointed' process - I initially had a small number of sessions with a PWP (which I did not find especially helpful, as the PWP I was assigned to seemed very young & inexperienced, & it often felt like she was just reading a script off a prompt card) I then g ... ot put on another waiting list for some more intense therapy & spent about 5 months without any support whatsoever whilst I was waiting.
I was then very fortunate to be assigned a CBT therapist who was very down-to-earth, kind & compassionate, & always tried her best to make me feel at ease in my sessions. However, clients are discharged from the service when they have reached their 'quota' of sessions, rather than when they actually feel more ready to cope without any help.
Therefore, my sessions have now ended – not because I feel ready to cope without support, or my therapist feels I am ready to cope unsupported – they have ended because some random person who knows nothing about "me" has decided that it does not matter whether I am ok or not, all they care about is that I have used up my ‘set quota’ of sessions, so I must be discharged from the service. The Wellbeing Service claims on its website to offer “a range of flexible services tailored to meet your specific needs”... so surely, if someone needs a higher number of sessions with a therapist to help them in their recovery then why shouldn’t they be entitled to that? I do not personally think that it is a caring service to make vulnerable people with issues like anxiety or depression feel like they are so easily disposed of from the very service that is supposed to be helping, supporting and protecting them

I have been on the waiting list for trauma therapy for 10 months. I get a text message every three months and that is the extent of their interest in my wellbeing.

I was told that a face to face meeting was being arranged but then I had a call to say that they weren't doing face to face, and that it was only over the phone. I have a friend who was using the service elsewhere in Norfolk who has people that go out to see her.

I'd have preferred face to face, but the calls did help.

Not taken seriously and so called “ psychotherapist” mocked me for what I struggle with and put the phone down on me after years of plucking up the courage to ask for help.

..Was told they'd be in touch with some helpful ideasplan. Weeks passed then was called to confirm my email address.