Norfolk And Norwich University Hospital NHS Foundation Trust
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Reviews Summary
4 out of 5 stars
Based on 922 reviews
Review data
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5 star reviews
- 56%
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4 star reviews
- 21%
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3 star reviews
- 7%
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2 star reviews
- 4%
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1 star reviews
- 11%
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Recent reviews
The staff in cardio are cheerful, the food is palatable and the healthcare was incredible.
It's a fantastic facility with much better and quieter machines.
However I didn't get the full pack of information ahead of my last appointment, it was just a single sheet. The map and questionnaire about whether you have implants, and that you should remove jewellery was missing. Somebody was there who had earrings in as they didn't know. I was told this was because the appointment letters are outsourced.
The consultants were brilliant and so helpful. They regularly checked on us and reassured us. My son was distressed and my husband was upset and they were really good at keeping us calm and reassuring us, and made us feel heard and not like we were wasting their time.
... .
Not having the pacemaker fitted meant I lost all hope and it's sent me on a downward spiral.
I had a cataract two years ago which recently deteriorated and my other eye developed an issue which meant I couldn't see. I was already waiting to see the consultant after a scan from then, the appointment deadline had came and went. However coincidentally I received the consultant's appointment, went in, and they were brilliant. They lasered my cataract there and then and also treated my other eye. It was like a miracle as I could see again. It gave me back my independence as I can drive now.
My husband was referred to get a catheter and since then, the care has been awful. Went back to get a new one as you have to go to the hospital to see the District Nurse, there was no space so they put us in a staff room. When it first got done we got no care info in the leaflet. Trying to get through to them is like sucking eggs. It's been poor, I'm quite disappointed really. They told us that this would be the end of the problem but it has caused more, which doesn't make sense.
... situation.
... ardly stay still I was shaking so much.
The people who work there though are brilliant, I would give the 5 out of 5 .
The speed with which appointments are made and treatment schedules are made are very fast. Sometimes a little more detailed information would help the patient understand what is happening, especially when everything thing is new to them.
Lovely to be fair, I never really have a problem. There is a long waiting list but that's expected so I'm not worried about that. They're really good, it would be 5 stars if the wait was shorter.