Norfolk And Norwich University Hospital NHS Foundation Trust

We had the worst experience at NNUH with a Consultant. He was dismissive, rude and lacking in any empathy. Considering my relative was feeling vulnerable, he should be ashamed of himself. He also had terrible personal hygiene.

My daughter was recently treated in A&E and later cared for on Guist Ward, and I cannot thank the team enough for the exceptional care she received.

From the moment we arrived in A&E, the staff were calm, reassuring, and incredibly professional. As a parent, it’s frightening when your child is unwell, but they made us feel supported straight away. They took the time to explain everything clearly and treated my daughter with such kindness and patience.

Nurse Ben was especially wonderful. ... He was compassionate, attentive, and went out of his way to make my daughter feel comfortable and less anxious. He spoke to her in a way that helped her feel safe and included, which meant so much to both of us. His care and professionalism truly stood out.

The team on Guist Ward were equally amazing. The ward felt clean, organised, and welcoming. Every member of staff we encountered was caring, approachable, and respectful. They worked so hard but still made time to check on us and answer any questions.

Thank you to everyone in A&E and on Guist Ward for your dedication and kindness. The care my daughter received was outstanding, and we are so very grateful.

I was brought into ED in the early hours of a Sunday morning, having received excellent care and treatment by the ambulance crew.
The pit stop system now in place seems like a paper exercise to allow the trust to massage their figures, rather than a genuine attempt to increase throughput, and uses more staff.
However, every member of staff introduced themselves, was friendly, helpful and efficient. They are doing a magnificent job in spite of, rather than because of trust management. A big th ... anks to all of you on the front lines.

I had a text saying I had an appointment at the hospital The message failed to say who I was seeing and where I should report. I spent over an hour trying to talk top someone in urology, At first the main switchboard, cut me off after a period of time The 2nd attempt was unsuccessful as the operator couldn't transfer me .
Somehow I got put through to the radiology dept, and the person tried hard to find a number for me to try. When I tried the 2 numbers. all I got was a message service saying n ... o one was available due to annual leave and someone will be there on Friday.
I tried the urology booking line to hear a recording saying that I can only leave message which I did but no one called back.
All I wanted to know is who I was due to see and where in the hospital should I go.
I find the communication at both QE and NNU leaves much to be desired.

Not my personal experience thank goodness but a friends.
How in this day and age can the hospital use someone elses scan results to misdiagnose a condition which puts someone's life at risk and has caused irreparable damage to their health!
This person still might succumb to a painful, unnecessary death. They are not out of danger yet, but their lives will never be the same again. A working business owner in their 50s will now be unable to work or enjoy life.

My husband went in as an emergency and the areas were overran. At 11pm he and a lot of other patients were transferred at the same time to Denton ward. There was no lockers, no blood pressure cuffs, no bedding, no tables ready. At breakfast there was nowhere for people to put their food trays so able-bodied patients were getting chairs for people to use. The staff were doing their best and were busy trying to make sure all the medical equipment was in place.
For the first two days nobody had th ... eir name or dietary needs written on the boards above their beds so hospitality staff didn't know what people should have.
My husband stayed for a week and wasn't given a discharge plan when he was ready to leave. He also wasn't given any dietary information and he had a perforated bowel. I asked if he could see the dietitian and I was told to Google things. I asked how they knew I was capable of doing that properly and they said I looked like I could!
The staff were amazing throughout but the system failed them. Nobody had been to check the ward was ready to receive the patients who, for some reason, were moved all at the same time. It was chaotic.

We saw an amazing doctor, Karim, who just knew the system so well and how to get things moving. We had a diagnosis within ten minutes. He went from patient to patient making sure everybody was seen to in the best and quickest way.

I can not thank the staff of the hospital enough. From arriving at A&E to being discharged - I could not have asked for such an excellent service in every area of my stay. I would like to thank the staff especially in the critical care wards and the nurses who looked after me, showing compassion, displaying a professional standard in all my dealings with the staff of the N&N.

I had a fall just after Christmas and was very quickly referred for an X-ray at the community diagnostic centre. It was very efficient and a well run service, they even called me in 20 minutes early!

I've had very little support from the Specialist Nurse I am under. She doesn't return calls and hasn't been there for the important decisions such as deciding to stop my chemotherapy treatment. I've used support from other people like my family, the HCAs and the Big C, and only contacted the nurse when it's something more serious or complicated so I expected that she'd have got back to me for such things.
She's been present for some appointments with my consultant but just sat swinging her legs ... with a smile on her face offering no input. Her time would be best spent returning people's calls, as I know others have experienced the same, and having a HCA there instead.
Twice I've been told last-minute in the operating theatre that I'm having a different procedure to what I'd been booked in for. No explanation or advice was given to me regarding consequences of these procedures by either my consultant or Specialist Nurse.
I know my care will be transferred back to my GP now but I hope this doesn't happen to anybody else in the future.