Norfolk And Norwich University Hospital NHS Foundation Trust

They're all really lovely, no fuss and nonsense! I've been here a week after being sent to SDEC by my GP. It was all very efficient. Once I got into this room I really felt like they'd got a handle on it. I know why I've been kept here and what treatment I'm having - they explain everything, they're very good.
They're obviously short of staff but you just have to be patient. Considering the constraints they've got, I think the food is excellent, there's a good choice. Even the staff who bring t ... he food round are lovely. Nothing could have gone better!

All the nurses are really good it's just a bit slow to get things done. I've been here a week and all I've had is a couple of scans and I've been waiting for an MRI for three or four days. I'm taking up a bed! If you don't get anything done by a Friday night, you know you'll be here until at least Monday as nothing happens in the NHS over the weekend.
The food isn't varied enough. Lots of chicken and you're a bit stuck if you don't like pasta. However I always ask for cheese and biscuits and th ... ey do do that for me.
I couldn't fault the cleanliness. My room's spotless, my bed's changed every day, and the shower is also clean.
The oxygen is checked every day and they let me self-medicate after they've gone over it with me.
They make sure you're OK.

I've been waiting for an operation since January despite being told short wait I'm over the current threshold of days.

They called me ONCE last week, I was driving do missed it. They then sent me a letter via email.

I expect it's an appointment letter but NO it's a letter asking me to call them dates 9th October

I've called them EVERY WEEKDAY since. Call on the number they gave me on the letter and after being on hold as they answer the call drops EVERY TIME

So I call the main swi ... tchboard on 286286 after 29 mins waiting I gave up.

Looks like I'll get kicked off the waiting list and won't be getting the operation then...

I'm REALLY REALLY FED UP. Esp when during a consult a Dr says oh well if nothing shows on the scan we'll just call it Fibromyalgia, ok?

Or your own GP won't even assess you when you ask about seatbelt exemption just refused me over the phone

No, no it's flipping NOT ok.

I've had enough with all these useless drs probably just go back to suffering in silence because it's worse than dealing with the NHS in Norfolk.

I had what we thought was a stroke Nov 2025 I couldn't walk or use my right arm. So I go to A&E. First of all nowhere to park as on previous occasions staff are parking there for free as there's no enforcement action.

I spent an hour driving round the car park and still go nowhere I had to park in a non disabled space and drag myself into the hospital.

I was assessed in A&E quickly but after OBS they say go queue up to book in, just one problem how to I queue when I can't STAND???

So ... I speak to a nurse in the Q and explain that's the first 40 minutes down.

No I have to WALK from booking in to the next place I just leaned on the wall to get around. No one offered me help aside from the next nurse who saw me coming and helped not one other member of staff physically helped me.

Next they want to do a CT scan so again I have to get myself there and to the scanner then stagger back to see the Dr again.

After 13 hours they cleared me no stroke or TIA just the symptoms, pain, random nerve impulses etc.

To get out I needed my parking ticket validated there wasn't anyone to do it at A&E so had to to go to outpatients west.

Hobble there to find that closed and to go to outpatients East, get there closed, go to the eyesight dept. Walk to the eyesight dept and get it tested etc

I was experiencing a severe and worsening Colitis flair - referred by my Consultant to IBD Nurse team "Urgently" to organise biological treatment. 8 weeks later got telephone call with an apology for delay- the Specialist nurse had been on holiday and stated that at times she had been on her own. This was a team of 6 nurses!. In meantime my condition was deteriorating. Left voicemail message asking for advice and support with no response. I also left email updates regarding my condition as advis ... ed by my consultant. No-one in the department ever answers the phone - neither consultant secretaries nor IBD nurse secretaries. A month later I tried again - left telephone message for IBD team - I got a response - but merely to give a telephone appointment for 3 weeks later which was cancelled but I only received notice of cancellation the following day, providing a further appointment 2 weeks later. No apology and no explanation. By this time I was not only frustrated but stressed and feeling isolated. The Advice line itself is regularly closed due to staff sickness.

The facility is light, open, and welcoming. I like that you are sat in different areas for your health needs. The people were informative, friendly and told me what would happen. I've been at least three times and I can't praise them enough.
My most recent scan took 17 months to come through as I was taken off the list by a consultant at some point - I assume to keep the wait list down - but my GP got me back on. It was quick then and I got my results in five days.

After being diagnosed with melanoma and repeatedly telling them of my medical phobias they still tried to pressure me into procedures involving surgery and needles.

I was recently admitted to hospital with a heart attack. A stent was attempted but the damage to my heart was too bad so I had to have a triple heart bypass at Papworth. I had to wait for 4 weeks for this. My operation was eventually booked for Aug 10, my date admitted to A&E was July 10. The evening of 8 Aug transport was arranged for my transfer to Papworth. We got to approx 15 minutes of Papworth and a message was received to say there was no bed, so was sent back to the N&N. I have a ... weak back and after nearly 3 hours in the back of a bumpy ambulance I was in agony. Sunday 2 Aug I waited all day for transport, about 6pm I highlighted my concern about lack of transport and the staff were indifferent . I did get quite forceful and one of the senior nurses saw the gravity of the situation and arranged a blue light to get me to Papworth. I arrived very late in the evening and had to complete all the consent forms when I was very tired. I honestly just signed everything without reading becuase I was so tired. A few days later at Papworth I told this story and it seems I got caught up in some sort of argument between bed managers. That really made me angry and upset especially after having huge major surgery. And why hadn’t the transport been booked???

I get on very well here. They've seen me before and they keep on top of my eyes, the pressure has been very good. They book appointments for me and they come through as I'd want them to. I've had a really good service.

I've been here before and I've had an operation. I've been here a lot and it's been alright.