Norfolk And Norwich University Hospital NHS Foundation Trust
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Reviews Summary
4 out of 5 stars
Based on 1023 reviews
Review data
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5 star reviews
- 56%
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4 star reviews
- 21%
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3 star reviews
- 8%
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2 star reviews
- 4%
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1 star reviews
- 11%
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Recent reviews
Department: Pharmacy
It was amazingly quick today. My husband's oncology nurse told me to come and pick up after 11am and it was ready. The person was very helpful and told me about the side-effects of the medicine. I'll give them four stars as nobody's perfect.
Department: Pharmacy
They're polite but not overly quick. The waiting room is very small for the size of the hospital, and compared to other hospital pharmacies. I'm also not convinced it works to have one pharmacy serving both inpatients and outpatients.
I actually came a few days ago and was told it would be 45 minutes which you know really means at least an hour. I chose to leave and come back today, and it took about 10 minutes.
Department: Pharmacy
The first couple of times during last year I was told the wait would be about 30-35 minutes, and I've been told the same today. It's understandable given the number of prescriptions they have to deal with. The items have mostly been correct although one time the amount wasn't right but I noticed on the day and they changed it. The staff have been friendly and helpful.
Department: Pharmacy
... k holidays, would have meant I'd not get it until New Year's Eve.
Department: Pharmacy
The prescription hasn't come down yet from the consultant I saw in a clinic this morning but they're going to keep checking their screens and let me know when it comes in. I was here two weeks ago and it was ready in two minutes. I wasn't expecting that, I hardly had time to sit down!
Department: Pharmacy
It was fine, I waited about 30-40 minutes and all the items were correct.
Department: Pharmacy
The first time we were here during last year we waited over an hour and this time seems a bit quicker. You've got to think though they're busy people, they've got to supply the whole hospital. The first time, my prescription hadn't been sent down so I had to go back and sort them out. The staff are good, they're nice people, but it does take a while.
Department: Pharmacy
... h is nicer environment for staff and better processes. The new robot is smaller so we have been able to readjust the space and I think we've done the best we can with the space we have.
Department: Pharmacy
The robot has enabled us to be below national benchmarking for errors. We are much quicker and more accurate which is having a big impact on patient safety. It's great for staff, you don't have to run to other areas to find stock. The controlled drugs safe which was installed around the same time has also had a huge positive impact. Everything is recorded accurately and we have had zero errors in the last four months. For me, this is better than the robot in terms of safety.
Department: Pharmacy
... ow they're busy - it's a busy hospital.