Norfolk And Norwich University Hospital NHS Foundation Trust

They've been absolutely brilliant from beginning to end. They have picked up the pieces from mistakes made at Addenbrookes so many times. I got fast-tracked for chemo after experiencing huge delays with Addenbrookes. I go to the Colney Centre for it and they're absolutely terrific. Lovely nurses - so supportive. I've stayed on Guist Ward many times and it's felt like a home from home. They don't have an easy time on there but they're marvellous staff, they were absolutely brilliant. The acute on ... cology service has also been excellent. They've all made my quality of life better, I'm proud to call it my local hospital. The only thing is I've had a problem with getting called back by my specialist nurse. I had a specific question and would have been happy with just an email but I had no response.

I went to A&E and was told to go home and see my GP about my gastro issues but it was my mental health that was bad. I went back in the next day as I felt really unwell and wanted help with my mental health and they weren't sympathetic at all. I had to wait 16hrs to have an assessment. I had to wait in the normal bit with everyone else and asked if I could go somewhere else but they just ignored me or laughed at me. I try to be fair and I did my best to cope.
Eventually somebody who I was told ... was a mental health person came along and he was so unprofessional. He was on his phone and picking his nose while he was talking to me. All he said was to stop taking my sertraline and go home. That was it after 16hrs.
I'd been a month or so before then and it was brilliant. They took me to a room, spoke with me properly and referred me to Wellbeing.

My GP referred me to oral because I've got a lump on my gum. They said it's from ill-fitting (broken) dentures so they couldn't do anything but they did say they would remove it once I've got new dentures. It was fair enough.

We were sent to AMU by our GP as my husband needed an urgent transfusion. We waited about 11 hours but I could see how busy they were so I'm not complaining. The treatment and after-care was really amazing.

I had grommets six or seven years ago and my hearing declined again. I was told it would be a 40-week wait to have my ears looked at. It was 42 weeks in the end. Straight away they said I should have hearing aids but I questioned if I could have an op to clear the tubes instead. The consultant said no because of the risks and also because the longer I had the problem, the more stuck the tubes have got. Maybe if I hadn't had to wait so long I could have had the op? Now I've got hearing aids and t ... hey're very uncomfortable.

I developed AF and they tried to restart my heart but it didn't work and I had a reaction to the patch. I was put on a blood thinner and referred for an ablation which was another 12-month wait. After the surgery a doctor said I could go home but a nurse pointed out I might need another day to recover as the wound wasn't healing and the doctor agreed. The next day a different doctor disregarded these decisions and said I should go. I had to ask them to check me before I was discharged and I was ... bleeding so they started pummeling my leg which they said was to stop a blood clot. The discharge letter said no GP follow-up and they gave me no instructions on how to care for myself. I had a six inch wound with some gauze on it.
Then at home I got a lot of bruising on my leg which swelled and went numb. I called the paramedics who spoke to the VTE team and advised me to be seen the next day. I went in, was kept in and operated on as it was a femoral aneurysm. Was the extensive bruising from them pummeling my leg?
Also I was told I couldn't take one of the medications long term due to potential risks. I asked the surgeon about this in my follow-up call and he said he wouldn't make a decision until I'd had a week on a heart monitor - he told me I'd get a letter to pick one up. I called up after three weeks to chase it up and was told it's a 50-week wait for a monitor so I've still not had one. I don't understand why there's such a shortage and such a wait? I've reduced the medication myself as I don't want to damage my liver and kidneys but I don't really know if that was the right thing.

Hospital staff are brilliant. Its the parking, getting a space isn't an issue it's paying for it. I'm on PIP and UC, I struggle to pay for the car anyway but patient services won't pay you back unless you have a receipt but the machines don't give you one even when you ask for one. I'm having multiple appointments a week but I can't afford to go. The doctors and appointments are brilliant, the Community Diagnostic Centre is amazing.

I had surgery on my bladder, I was in longer than I was supposed to be due to reactions. I have since had 3 calls from the surgeon so they're checking on me but I still have issues. They said they want to investigate I was meant to go in June but it got cancelled so I am going later this month. I've got to go to Cromer to see the doctor who did my surgery as I don't want to see a different doctor. When I was in hospital they tried to force me to walk to free up beds but I was in a lot of pain.

I had a radical prostatectomy and the follow-up care has been incredible from the registrar, consultant and my own GP. I have regular phone calls. I was also amazed that they told me it would be eight weeks until my surgery and it happened pretty much bang on the day.

I had a small bleed on my brain. It was a Saturday night and I got through A&E quickly. I had a scan and stayed three nights. The nurses were lovely and asked my son all about my usual behaviour.