Reviews Summary

4 out of 5 stars

Based on 914 reviews

Review data

5 star reviews

56%

4 star reviews

22%

3 star reviews

7%

2 star reviews

4%

1 star reviews

10%

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Recent reviews

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Anonymous User

October 6, 2025

5 out of 5 stars

Good service
The speed with which appointments are made and treatment schedules are made are very fast. Sometimes a little more detailed information would help the patient understand what is happening, especially when everything thing is new to them.
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Anonymous User - Collected By Engagement Team

October 3, 2025

4 out of 5 stars

They're really good
Lovely to be fair, I never really have a problem. There is a long waiting list but that's expected so I'm not worried about that. They're really good, it would be 5 stars if the wait was shorter.
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Dr Rebecca

October 3, 2025

1 out of 5 stars

Very poor follow up care for serious health condition
I'm living with serious health problems. I hadn't had a review for about three years and could not contact my consultant. I ended up putting a complaint through PALS. I was given a telephone appointment which was a problem when I wanted to have long term abdominal pain looked at and they can't do this exam over the phone. The consultant arranged for me to have blood tests and poop test. There was a few weeks delay on my side as we were away on holiday outside of the UK. The tests were submitted ... a month ago. I have no results and no contact from the consultant. The letter they wrote to my GP after the telephone appointment is incorrect. I did not say that I felt well or healthy. I have had abdominal pain and tummy upsets every day for 6 months. It's no wonder disabled people can't get the help and care they receive when the DWP reviews letters provided by consultants which are factually incorrect.
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Anonymous User - Collected By Engagement Team

September 25, 2025

5 out of 5 stars

Couldn't have asked for better treatment
I couldn't have asked for better treatment on Heydon ward. The OT team, physio and neurology team saw me regularly. The medication has enabled me to improve my condition. I was on the ward for a month and they looked after me. They gave me a pack with information about my condition and all the community support groups available.
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Anonymous User - Collected By Engagement Team

September 19, 2025

5 out of 5 stars

They work hard
It's a lovely ward, everybody is lovely. They are doing their best for me. They give me painkillers when I'm in a lot of pain and they listen to me about how I'm feeling. They work hard. The food is good.
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Anonymous User - Collected By Engagement Team

September 19, 2025

4 out of 5 stars

It's comfortable
It's alright, it's comfortable. I can sleep OK.
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Anonymous User - Collected By Engagement Team

September 19, 2025

4 out of 5 stars

It's alright
It's alright - it's clean and I get fed.
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Anonymous User - Collected By Engagement Team

September 19, 2025

4 out of 5 stars

Not too bad
It's not too bad. I've had x-rays and they've said it's not broken but I don't understand why it's so painful after four days. I'm worried because a friend was told his leg wasn't broken and it was and then he died. I haven't explained to the nurses why I'm worried as they're so busy. They don't give you enough bottles to urinate in, so in the night you have to use it twice and then they leak. One of the nurses isn't gentle enough with my leg when turning me but in general the nurses are nice en ... ough. The food is nice - ice cream and jelly always goes down well! I've seen the physio.
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Anonymous User - Collected By Engagement Team

September 19, 2025

5 out of 5 stars

Perfect
All the staff here have been absolutely bloody marvellous. I can't fault the NHS full stop. People criticise it but from personal experience it's been amazing. They're the best and it's nice to have a side room.
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Anonymous User - Collected By Engagement Team

September 19, 2025

4 out of 5 stars

It's very nice
It's very nice. The staff are nice, they've explained things to me. The food is quite nice. I can sleep OK.