Norfolk And Suffolk NHS Foundation Trust

This service isn't even worthy of one star. I would sooner ram my head into a block of concrete than ask these bureaucrats for mental health support. If I could go back 5 years and avoid "Getting help", I would have. Some of the experiences I have had include, but are not limited to; Gaslighting, Blackmail, wilful ignorance, Forced medication and threats of hospitalisation, blatant lies and misrepresentation to name but a few. I have had complaints ignored, disregarded or so blatantly cherry pic ... ked that I may as well have saved the time writing it and burnt them, at least that would have resulted in something useful. And when they did listen to my complaints, their responses were basically "Oops, sorry"

I have had so many instances of "Wtf are these people doing" that when they do something else sketchy, it doesn't even surprise me anymore.

And that doesn't even stretch to their management, i.e. building a multimillion pound Psychiatric unit... but then closing 2 of the existing units, so much so that they have few beds now than they did. What did they turn the closed wards into? Offices.. Instead of using the dozens of empty buildings on site... oh wait, they seemingly sold those off. It's okay though, the new hospital has a coffee shop!

Despite having multiple mental health conditions totally abandoned by Community Mental Health Team. Despite referrals from GP, Hospital and Social Services after suicide attempts they offer no help. Norfolk should be in special measures and the entire management sacked and replaced

They really do not liaise with me or clinicians. And the advice-you can make a complaint which will go well over time and then get a sorry for doing this wrong-if lucky…
A waste of public money. And unlike any other PALS.
Perhaps Nsft are so inundated because they’re so bad that they have no capacity to offer PALS.
Just like the rest of the service it’s a service in name only and shouldn’t be associated with the word Trust in any sense.

I recently was referred by my GP as I have mental health issues, honestly the lady doing the assessment wasn’t interested and was more concerned about getting home, the whole experience was very poor and I can’t believe that this division of Norfolk and Suffolk NHS Foundation trust isn’t in Special requirement.
Honestly if could I would have left a result of 0 and the lady doing the assessment who wasn’t interested and the most unhelpful person in the NHS needs to find another career.

I needed help communicating with the CMHT who were not returning calls.
Leaving a message gives me no confidence in how or when they’ll help.

My mother was admitted to Julian Hospital in the last few weeks of her life, and the staff were extremely caring and responsive, setting up meetings with my elderly father and myself (not easy, as I work overseas). When my mother's terminal cancer diagnosis came through, it was communicated by Julian staff to my father and I with great sensitivity. Thank you all.

They try their best but there are no options other than CBT and that was no useful for me, meaning the service was not beneficial

The GP suggested I contact the Wellbeing service and gave me a leaflet. I got weekly phone sessions as they didn't have any face-to-face but I was happy with that. I could have it for as long as I wanted so it went on for six months then came to a natural conclusion. I was given exercises and things to try out in-between phone calls. If you work with them and tell them if you've not been able to do something, they will help you.
It worked! I'm going out now and I wasn't before. I'm less anxious ... and if I do get anxious I can manage it and still get out. I also did a Zoom workshop and I can join other ones if I want. It's given me the tools to use for any events in the future.

Nothing but failures ,lies ,cover ups,useless and clueless

i survived 2 years in that hell hole, everything about it is awful, terrible very lazy staff, when i ask for help they ignore me and when i got bullyed by a worker then rest didnt belive me and just laugh. they only help their favourites. the staff should be sacked and get new ones what do the job. prison is 100% better and fun