Norfolk And Suffolk NHS Foundation Trust

I recently was referred by my GP as I have mental health issues, honestly the lady doing the assessment wasn’t interested and was more concerned about getting home, the whole experience was very poor and I can’t believe that this division of Norfolk and Suffolk NHS Foundation trust isn’t in Special requirement.
Honestly if could I would have left a result of 0 and the lady doing the assessment who wasn’t interested and the most unhelpful person in the NHS needs to find another career.

I needed help communicating with the CMHT who were not returning calls.
Leaving a message gives me no confidence in how or when they’ll help.

My mother was admitted to Julian Hospital in the last few weeks of her life, and the staff were extremely caring and responsive, setting up meetings with my elderly father and myself (not easy, as I work overseas). When my mother's terminal cancer diagnosis came through, it was communicated by Julian staff to my father and I with great sensitivity. Thank you all.

They try their best but there are no options other than CBT and that was no useful for me, meaning the service was not beneficial

The GP suggested I contact the Wellbeing service and gave me a leaflet. I got weekly phone sessions as they didn't have any face-to-face but I was happy with that. I could have it for as long as I wanted so it went on for six months then came to a natural conclusion. I was given exercises and things to try out in-between phone calls. If you work with them and tell them if you've not been able to do something, they will help you.
It worked! I'm going out now and I wasn't before. I'm less anxious ... and if I do get anxious I can manage it and still get out. I also did a Zoom workshop and I can join other ones if I want. It's given me the tools to use for any events in the future.

Nothing but failures ,lies ,cover ups,useless and clueless

i survived 2 years in that hell hole, everything about it is awful, terrible very lazy staff, when i ask for help they ignore me and when i got bullyed by a worker then rest didnt belive me and just laugh. they only help their favourites. the staff should be sacked and get new ones what do the job. prison is 100% better and fun

Emma Peake from Talking Therapies is very approachable and she 'gets' it. She came to the community group I go to and gave a talk on being a Wellbeing Champion and now some of our members go on the wellbeing walks.

I had a brilliant psychiatrist, care co and support worker but they're all gone and haven't been replaced. I last saw my psychiatrist 18 months ago. I saw my care co once this year and that was it and my support worker has gone too. I called yesterday and they said they've replaced my care co now but I've not had any contact from them. I've lost interest in everything, I don't want to do anything and I've got no energy. I'd give the people a 5 but the Trust itself is 3 stars.

It's so confusing, there's so many branches to it. You don't know what's happened to your referrals or who is supposed to be contacting you. I had an assessment for CBT but I've not heard anything since and I don't know when anything might happen. I did see one nice lady at Gateway House once.