Norfolk And Suffolk NHS Foundation Trust

If I could give zero stars, I would. I tried to top myself in May of this year, my fourth attempt that left me needing full medical intervention in order to survive - full ventilation as I would not breathe without it and multiple seizures. When I was discharged from the hospital I was referred here, I have had ONE in-person meeting where I was frankly spoken to like a child and recommended things that were absolutely DIABOLICAL. Things such as that I should hire someone to take me into town for ... a coffee and try to get back into employment - I nearly DIED. I have EUPD, CPTSD, depression and anxiety and chronically suffer and these were the suggestions?! It then went dead on their end after I was promised weekly phone check-ins, since May I've had one in-person (where I was told I MIGHT be taken into the team) and one telephone call that was 'expected' (their written words) to be taken and would be no more than 15 minutes, the woman called and it ended within two minutes and I haven't heard a thing since. The ONLY reason their wait list goes down is because the people who are depending on them, finally succeed in topping themselves. I'll also be reporting this experience to the local MP, CQC and any relevant bodies related to this. You should all be ashamed of yourselves.

A literal nightmare. there are no words adequate to describe how disgusting this place is. literally the place where hope goes to die and you're left in a nightmare that is unsolveable. you can do everything within your power to make it work, but you will always have less than what they do and so end up even more screwed. do everything right and it'll still be wrong and god forbid you try to raise that when it matters, they'll make sure that your experience is buried and you have no way out. the ... y back you into a corner, yet are the supposed experts in prevention ... experts in piling on the damage more like, but good luck getting any justice or resolution and watch them twist the narrative at inquest. if you've been abused, neglected, traumatised and messed up and would like to repeat that, approach this place for support

you'll get a couple of doses more and have to resign to an existence of misery or accept you aren't going to be around to see much more of """life"""

My son was recently an inpatient and they were very good at involving us in his care. We attended carers groups and meetings with the people supporting him. This allowed us to sort out any misunderstandings and we were also left with a strong understanding of how to help care for our son going forwards. I will give them four stars instead of five just because we could have done with more information on how to write a plan for him.

This service isn't even worthy of one star. I would sooner ram my head into a block of concrete than ask these bureaucrats for mental health support. If I could go back 5 years and avoid "Getting help", I would have. Some of the experiences I have had include, but are not limited to; Gaslighting, Blackmail, wilful ignorance, Forced medication and threats of hospitalisation, blatant lies and misrepresentation to name but a few. I have had complaints ignored, disregarded or so blatantly cherry pic ... ked that I may as well have saved the time writing it and burnt them, at least that would have resulted in something useful. And when they did listen to my complaints, their responses were basically "Oops, sorry"

I have had so many instances of "Wtf are these people doing" that when they do something else sketchy, it doesn't even surprise me anymore.

And that doesn't even stretch to their management, i.e. building a multimillion pound Psychiatric unit... but then closing 2 of the existing units, so much so that they have few beds now than they did. What did they turn the closed wards into? Offices.. Instead of using the dozens of empty buildings on site... oh wait, they seemingly sold those off. It's okay though, the new hospital has a coffee shop!

Despite having multiple mental health conditions totally abandoned by Community Mental Health Team. Despite referrals from GP, Hospital and Social Services after suicide attempts they offer no help. Norfolk should be in special measures and the entire management sacked and replaced

They really do not liaise with me or clinicians. And the advice-you can make a complaint which will go well over time and then get a sorry for doing this wrong-if lucky…
A waste of public money. And unlike any other PALS.
Perhaps Nsft are so inundated because they’re so bad that they have no capacity to offer PALS.
Just like the rest of the service it’s a service in name only and shouldn’t be associated with the word Trust in any sense.

I recently was referred by my GP as I have mental health issues, honestly the lady doing the assessment wasn’t interested and was more concerned about getting home, the whole experience was very poor and I can’t believe that this division of Norfolk and Suffolk NHS Foundation trust isn’t in Special requirement.
Honestly if could I would have left a result of 0 and the lady doing the assessment who wasn’t interested and the most unhelpful person in the NHS needs to find another career.

I needed help communicating with the CMHT who were not returning calls.
Leaving a message gives me no confidence in how or when they’ll help.

My mother was admitted to Julian Hospital in the last few weeks of her life, and the staff were extremely caring and responsive, setting up meetings with my elderly father and myself (not easy, as I work overseas). When my mother's terminal cancer diagnosis came through, it was communicated by Julian staff to my father and I with great sensitivity. Thank you all.

They try their best but there are no options other than CBT and that was no useful for me, meaning the service was not beneficial