Norfolk And Suffolk NHS Foundation Trust

i survived 2 years in that hell hole, everything about it is awful, terrible very lazy staff, when i ask for help they ignore me and when i got bullyed by a worker then rest didnt belive me and just laugh. they only help their favourites. the staff should be sacked and get new ones what do the job. prison is 100% better and fun

Emma Peake from Talking Therapies is very approachable and she 'gets' it. She came to the community group I go to and gave a talk on being a Wellbeing Champion and now some of our members go on the wellbeing walks.

I had a brilliant psychiatrist, care co and support worker but they're all gone and haven't been replaced. I last saw my psychiatrist 18 months ago. I saw my care co once this year and that was it and my support worker has gone too. I called yesterday and they said they've replaced my care co now but I've not had any contact from them. I've lost interest in everything, I don't want to do anything and I've got no energy. I'd give the people a 5 but the Trust itself is 3 stars.

It's so confusing, there's so many branches to it. You don't know what's happened to your referrals or who is supposed to be contacting you. I had an assessment for CBT but I've not heard anything since and I don't know when anything might happen. I did see one nice lady at Gateway House once.

I've been waiting for some mental health support, I have been on the waiting list since December and have gotten absolutely nowhere. It's not good enough for the level of need.

I got referred to see them quarterly, I've got a drink problem and the psychiatrist told me that they can't help and dropped me because I'm drinking, they left me when I was vulnerable. They stopped my medication at the same time without telling me. If it wasn't for my support worker I wouldn't have got any medication or help. You tell your life story to one person which is really hard and then you never see them again and have to tell it all to someone else.

The mental health services are broken.

I've had an assessment but I'm waiting for therapy andor medication. They said the waiting list would be a year but it's been three.

I've been really struggling and I've got no support, I don't know what to do. They need more people to work in mental health and for them to get 'hands-on' with people.

I just really struggle to get the care I need. I feel fobbed off by the organisation when it comes to getting support from the AAT and getting access to my records.

I am passed from the customer service team to the AAT team to the data department. This just makes my condition worse.

They just will not communicate with me and are not very sympathetic. There is an attitude across the trust that they do not care and I don't feel they take seriously.

I've used the crisis team several times - the last time was 18 months ago and I thought they were pretty good and helpful.