Norfolk Community Health And Care NHS Trust

I've got end-stage kidney failure and I have problems every time my medication is changed. They don't communicate with my surgery so there's always a delay. I'm about to run out of what I have as I'm on an increased dose but my prescription hasn't been changed.

Fine service. Can't think of any improvements

Very helpful and informative at the reception. Managed to rebook my appointment for today in very short notice. Exceptional service!

Welcomed. Information from the book in very important as I am deaf so having the receptionist use the speaker really helped but I did have to explain that I couldn't hear.

Not clear that I needed to wait and be called. I was seen and dealt with in a very professional and kind way during my appointment.

Helpful advice given.

Appointment time was met. Real listening from Jeff M.B. Solid advice and support. All delivered with humour and a smile.

Booking system could be improved. We turned up a week ago for an appointment which was booked face to face at a previous appointment, to be told to go home as no one had followed up and booked the appointment on the system.

I have had two appointments for this clinic and both times I have felt welcome and the receptionists have been very helpful. The clinicians I have seen have also been very helpful and gave me useful suggestions information. As far as I can see, nothing to improve on.

Always good. Very difficult booking online for the person you need to see in the timeframe given.

Excellent, great help and support at entrance. Warm welcome - thanks. Great appointment and team. Alan is awesome.

Great service, staff are wonderful. Always feel like meeting mates when I come in which has been monthly for over 9 months. Always recommend to people to get blood tests here.