Norfolk Community Health And Care NHS Trust

The staff are great and I was well looked after. It is clean and a nice place as it is new. I am hoping that I go back there after this time in hospital.

I have concerns over the welfare of my friend who is on Alder Ward in the Mulberry Rehab Unit - which should drop the word 'rehab' as there's none happening there. I worry he's deconditioning and will be in there for a very long time. The only time he's walked is when he's taken to the toilet.
The manager is helpful and very caring but she's limited by having no staff, it's not her fault but the ward needs proper funding. It's definitely the poor relation of the Willow Unit. The university stu ... dents are fantastic too when they're there, very good with the patients.
There's no booklet or information about his dishcarge, I don't know when that's happening or who's coordinating it, and he's not had information about if he has to fund it or when.

Lizzie, the physio I saw, was really helpful. She listened to my concerns and was good at adapting everything to my needs. She didn't give me too many different exercises and was realistic about how often I would do them. She also followed everything up with an email so I knew what to do. Lizzie explained how the patient initiated follow-up works now as it's changed.

The MS nurses are excellent IF you can see them. I'm supposed to have regular check-ups but I don't. I can't even remember if it's supposed to be every six months or yearly as it's been so long. The last time I saw them it was because I rang and asked to, and I got a cancellation. I do feel my MS has gone downhill and I'm in contact with other people who have the condition so we try to help each other.
I'd give the nurses themselves six stars, but the service two as it's understaffed.

I had stroke rehab every day for six weeks at home and a couple of follow-up visits. It was fantastic. They offered us lots of equipment and tried lots of different approaches. They gave my husband a lot of support as well. They were so patient! By the end of the six weeks they'd taught us a lot so we were ready to do things ourselves.

My baby was referred to a paediatrician on the Friday and we had an appointment for the following Tuesday. We've also had follow-ups since.

My mother became seriously ill and somebody came out to assess the house for equipment that same evening. The next day we had a hospital bed in her home, a commode, lots of different things. We were given emergency help from the nurses who came in three times a day while longer-term support was found. They were all outstanding.

Sheila and Michelle the neurology nurses and Anne the stoma nurse have all been brilliant. The service is excellent. I can phone them up and they'll come and see me or ask me to go there.

The nurses are fabulous. The reviews don't always happen on time but if I've got any questions at any time I just email them and they'll reply or call back quickly - and that's what's important.

I went to Siskin last Thursday 6 November early morning, went to the reception and ask for emergency appointment due my tooth filling comes out need re-filling ASAP. She told me to book an appointment over the phone by 8:30 a.m. I did immediately on the following morning, however for some reason, the phone is busy from 8:25 a.m. till 10:00 a.m. it means no one as in nobody could ever reach them literally. Luckily after 10 a.m. the lady over the phone told me the appointment is now fully book? Ho ... w come? I explained the phone is hang up, can't get in. She said try again, next time. So silly me, I did and it happen from Monday till Wednesday on the following week. The phone line is hang up from 8:25 onwards, so why recommended to book over the phone if they can't accept a phone call. Promising a service that never exist. Well, try it yourself to believe.