Norfolk Community Health And Care NHS Trust

Sheila and Michelle the neurology nurses and Anne the stoma nurse have all been brilliant. The service is excellent. I can phone them up and they'll come and see me or ask me to go there.

The nurses are fabulous. The reviews don't always happen on time but if I've got any questions at any time I just email them and they'll reply or call back quickly - and that's what's important.

I went to Siskin last Thursday 6 November early morning, went to the reception and ask for emergency appointment due my tooth filling comes out need re-filling ASAP. She told me to book an appointment over the phone by 8:30 a.m. I did immediately on the following morning, however for some reason, the phone is busy from 8:25 a.m. till 10:00 a.m. it means no one as in nobody could ever reach them literally. Luckily after 10 a.m. the lady over the phone told me the appointment is now fully book? Ho ... w come? I explained the phone is hang up, can't get in. She said try again, next time. So silly me, I did and it happen from Monday till Wednesday on the following week. The phone line is hang up from 8:25 onwards, so why recommended to book over the phone if they can't accept a phone call. Promising a service that never exist. Well, try it yourself to believe.

I self-referred in October 2024 after exhausting every other option. I have suffered from fibromyalgia for almost 30 years and the pain had become unbearable. I was unable to get help from the useless NNUH pain clinic and had tried private physios but they became expensive and there was no improvement. My GP practice has been less than supportive, automatically attributing every problem I had to fibromyalgia, even though I knew differently. Shortly after referring myself I was asked how much pai ... n I was in and I was informed the wait would be weeks. One year on, I still haven't heard from them. As a result I am in constant agony, unable to sleep due to excessive pain. I have lost my mobility and have become housebound. Frankly, I have lost the will to go on. Do these people not understand how being treated this way can affect a patient's mental health? No problem, if your GP refers you for mental health support or if you self-refer, you won't get help there anyway; they don't deal with patients suffering from chronic pain or having suffered abuse. I am moving out of this county while I still can. The whole "support" system here has ruined my life.

Today was better than I thought it would be. I didn't really want to come but thought I would in case I missed getting to the next level. I was expecting a group session so I found it very personal, but it's not that private. They are listening to your outcome goals and are helping me to achieve them.

I think it's been brilliant. I like that you can come here, it's been relaxing and very helpful. The people I've seen have been very helpful. The physio achieved more here than what I have had before, it's been more specialised.

It has been brilliant, absolutely amazing. I can't fault it. All the professionals here have been really good. It has all been very helpful. Perfect.

I was extremely sceptical after all the emails and texts I got about today. However, apart form the waiting around it was fairly good and I am pretty pleased with the result. My appointment time was between 11.30 and 12.30 and I arrived at 11.20 and I'm only now on my way out and it's 1.20pm so it has all taken much longer than I expected. It has all been quite good though. It was difficult to hear the numbers being called and the chairs could have been more comfortable but overall it's been qui ... te good.

The signage wasn't that good, so I was not confident I was going the right way but I knew i had to arrive at a time and it made me feel anxious. There were no arrows and some signs were hidden. When I arrived I was shocked because it reminded me of a COVD jab experience. You queued up and were dealt with. It was a long wait, one hour and I was not expecting this.
The individual members of staff were marvellous, they were very attentive which I think is important. They were very polite when they ... booked me in and all the staff were good.
The importance of exercise has been stressed but the classes I was referred to are not easy for me to get to so I won't go. I have been given exercise instructions instead. A class with other people, closer to me would be better as I think the social aspect would be good.
The anxiety I felt at the beginning made the whole experience more difficult for me, but once I spoke to some of the staff it felt better.

I had a referral from my doctor at the end of June, so it's not been a long wait. Everyone has been very nice. It could of done with some more signage, both at the gate and the building.