Reviews Summary

3 out of 5 stars

Based on 94 reviews

Review data

5 star reviews

45%

4 star reviews

14%

3 star reviews

6%

2 star reviews

7%

1 star reviews

28%

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Recent reviews

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Anonymous User

July 7, 2025

5 out of 5 stars

Valuable service.
I contacted my GP on a Friday afternoon due to a worsening acute illness. By the evening, I was advised to visit the walk in clinic over the weekend. I was seen at the clinic after 1 hour 30 wait, which was not uncomfortable. All staff I encountered were polite and friendly, and the doctor was very efficient. Due to this service, I have been able to start treatment over the weekend. This is a very valuable service and should be retained. It has recently been saved from closure, but I'm sure it w ... ill be at risk again due to cost cutting in the future.
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Anonymous User

July 2, 2025

4 out of 5 stars

Well organised
I find it is clean and well organised. The nurse I saw today was lovely. I took an hour and 50 minutes but was told two hours so with in that time. I feel well looked after.
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Anonymous User

June 3, 2025

5 out of 5 stars

A vital service. Saved from closure 2 years ago. Still as vital today DO NOT CLOSE THIS SERVICE PLEASE
They were able to confirm UTI and prescribe antibiotics when my GP expected me to wait 2 weeks for an appointment
  • Norwich Practices Limited

    Thank you for your support! The consultation is still open and can be found on the Walk-in Centre and ICB websites. Our thanks again.

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Anonymous User - Collected By Engagement Team

June 2, 2025

5 out of 5 stars

Really lovely
I went down on my own. It felt like an ordinary surgery.

The doctor I saw was nice. Really lovely.

She did my pulse, blood pressure etc. I was prescribed some medication.

She put me at my ease. I waited about half an hour which was fine for me.

I wouldn't have minded waiting longer. I was in the right place.
  • Norwich Practices Limited

    This is so nice to hear. Thank you for your lovely feedback and we are pleased we were able to help you.

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Anonymous User - Collected By Engagement Team

May 28, 2025

5 out of 5 stars

It's been brilliant
I have only lived in Norfolk for two weeks and I have used the walk in centre twice, it was at the weekend so it wasn't within my new doctor's hours. Both times the service I have had has been brilliant, one of the times they referred me up to the hospital and they had contacted the same day emergency care department who were expecting me and looked at me straight away.

It's a very good service, I am not sure what I would of done without it.
  • Norwich Practices Limited

    Thank you so much for your review - this is great to hear!

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Anonymous User

April 11, 2025

5 out of 5 stars

Absolutely 1st class service
Husband works away,can't get a gp appointment, so this service is important too people like him as he needed antibiotics if this wasn't available he would of had to gone to a and e
  • Norwich Practices Limited

    This is great to hear, thank you so much and we are glad we could help you.

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Anonymous User - Collected By Engagement Team

December 9, 2024

3 out of 5 stars

The booking system is good.
The booking system is good. The doctors are a bit snobby and they ask questions that are belittling.
  • Norwich Practices Limited

    Thank you for taking the time to review us.

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Anonymous User - Collected By Engagement Team

August 19, 2024

3 out of 5 stars

Long wait
They did what they could for me but it was a long wait. I was here for two and a half hours. I had to come out to move my car. The wait was 25 but when I was seen it was 55.
  • Norwich Practices Limited

    We are so sorry for your long wait but delighted to hear the service you received was worth it.

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Anonymous User - Collected By Engagement Team

August 19, 2024

4 out of 5 stars

Good service
It was good, I liked the service very much. I called my GP and they told me to come here. I knew how long it would take so I came after that and they had everything ready.
  • Norwich Practices Limited

    This is great to hear, thank you so much for taking the time to leave us your review.

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Anonymous User - Collected By Engagement Team

August 19, 2024

5 out of 5 stars

Brilliant
Brilliant. The people are nice, they're always friendly and listen to you. I came on Friday after trying to get a GP appointment and they sent me here. I was told to come back if things got worse so I came back again today (Monday).
  • Norwich Practices Limited

    Thank you so much for your five stars and lovely feedback, we really appreciate it :)