Reviews Summary

3 out of 5 stars

Based on 92 reviews

Review data

5 star reviews

42%

4 star reviews

8%

3 star reviews

12%

2 star reviews

12%

1 star reviews

26%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Recent reviews

Random Avatars

Barbara Mary

February 13, 2026

5 out of 5 stars

Heart problem
I saw Annie about a heart problem, she was very thorough, took time and made me feel at ease. She put me on the pathway for x-rays and scans and even rang me for reassurance. She is a real treasure for the Practice.
Random Avatars

Anonymous User

February 9, 2026

5 out of 5 stars

Very helpful
Annie, has always been really helpful and understanding during my past few visits. I feel really cared for each time visited. Thank you.
Random Avatars

Anonymous User

September 16, 2025

5 out of 5 stars

Amazing
I just want to say a massive thank you to Annie. Over the past few appointments, annie has been incredibly supportive and understanding. I’ve recently been struggling with my mental health and often find it difficult to open up, but Annie made me feel at ease and genuinely listened. Annie created such a calm and comfortable environment, which made it easier for me to speak honestly about what I was going through.
Annie’s advice was thoughtful, practical, and exactly what I needed to help me
... keep my head above water during a really tough time. I’m so grateful for Annie’s support it’s made such a difference.
My experience at Oak Street Medical Practice has been overwhelmingly positive, and that’s largely thanks to Annie.
Random Avatars

Anonymous User

July 26, 2025

5 out of 5 stars

Amazing
The lady I see for my appointment listened to my concerns, was extremely thorough, didn’t rush me out of the door and was clearly born to do the job she does. Very caring, very easy to talk to and never made me feel like I was wasting time which is something I always worry about even though I don’t go to the drs often.
Random Avatars

Anonymous User - Collected By Engagement Team

June 2, 2025

3 out of 5 stars

I can get an appointment
I can get an appointment. I go on my own. I find it difficult currently to open my medication. I preferred the old style.
Random Avatars

Anonymous User - Collected By Engagement Team

May 23, 2025

3 out of 5 stars

Hit and Miss
It can be hit and miss here, I needed a med review and I got muddled and filled in the wrong form, but the next day they phoned and talked me through it. But I really struggle sometimes to get an appointment.
Random Avatars

Anonymous User

March 4, 2025

5 out of 5 stars

staff who give their time and care.
Annie Glover really took the time and care to listen and ensure I receive the right treatment. She supported me throughout my illness and recovery with kindness. A huge thank you to you, Annie.
  • Oak Street Medical Practice

    Dear Amy, Thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid

Random Avatars

Anonymous User - Collected By Engagement Team

February 5, 2025

4 out of 5 stars

They're good
They monitor my diabetes and I can get appointments OK. Also medications come through quickly when you order them.
Random Avatars

Anonymous User

January 24, 2025

5 out of 5 stars

kind and supportive
All staff at Oak Street Medical Practice have always been so kind and supportive. I hear a lot of moans about GP Surgeries but that just simply does not apply to Oak Street.

And GP Receptionists can often be the butt of the joke well they haven't had the pleasure of dealing with yours because they are lovely!!
  • Oak Street Medical Practice

    Dear Patient, Thank You so much for taking the time to give us your kind feedback about our staff and the standard of service you have experienced. These comments will be highlighted to the Team. Despite incredibly difficult circumstances, our staff are working as hard as they can to provide the service our patients deserve, and so, when we receive such positive feedback and appreciation, it is excellent for their morale. Kind regards, Dr Salah A. Hamid

Random Avatars

Anonymous User

January 9, 2025

5 out of 5 stars

Dr Annie Glover was fantastic very understanding and exceptionally helpful. One of the best dr’s I have ever seen.
Went to the doctors very scared and upset. Was totally reassured felt at ease and not only helped me with that medical issue called me the next day regarding my peri menapause she was really supportive and explained all my options.

DR Annie Glover has certainly changed my health and wellbeing for the better. Thank you DR Glover you are a credit to this surgery and I cannot thank you enough.
  • Oak Street Medical Practice

    Dear patient, thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (PS: She is a Physician Associate and not a Doctor). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid