Reviews Summary

3 out of 5 stars

Based on 88 reviews

Review data

5 star reviews

40%

4 star reviews

8%

3 star reviews

13%

2 star reviews

13%

1 star reviews

27%

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Recent reviews

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Anonymous User - Collected By Engagement Team

3 out of 5 stars

I can get an appointment
I can get an appointment. I go on my own. I find it difficult currently to open my medication. I preferred the old style.
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Anonymous User - Collected By Engagement Team

3 out of 5 stars

Hit and Miss
It can be hit and miss here, I needed a med review and I got muddled and filled in the wrong form, but the next day they phoned and talked me through it. But I really struggle sometimes to get an appointment.
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Anonymous User

5 out of 5 stars

staff who give their time and care.
Annie Glover really took the time and care to listen and ensure I receive the right treatment. She supported me throughout my illness and recovery with kindness. A huge thank you to you, Annie.
  • Oak Street Medical Practice

    Dear Amy, Thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid

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Anonymous User - Collected By Engagement Team

4 out of 5 stars

They're good
They monitor my diabetes and I can get appointments OK. Also medications come through quickly when you order them.
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Anonymous User

5 out of 5 stars

kind and supportive
All staff at Oak Street Medical Practice have always been so kind and supportive. I hear a lot of moans about GP Surgeries but that just simply does not apply to Oak Street.

And GP Receptionists can often be the butt of the joke well they haven't had the pleasure of dealing with yours because they are lovely!!
  • Oak Street Medical Practice

    Dear Patient, Thank You so much for taking the time to give us your kind feedback about our staff and the standard of service you have experienced. These comments will be highlighted to the Team. Despite incredibly difficult circumstances, our staff are working as hard as they can to provide the service our patients deserve, and so, when we receive such positive feedback and appreciation, it is excellent for their morale. Kind regards, Dr Salah A. Hamid

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Anonymous User

5 out of 5 stars

Dr Annie Glover was fantastic very understanding and exceptionally helpful. One of the best dr’s I have ever seen.
Went to the doctors very scared and upset. Was totally reassured felt at ease and not only helped me with that medical issue called me the next day regarding my peri menapause she was really supportive and explained all my options.

DR Annie Glover has certainly changed my health and wellbeing for the better. Thank you DR Glover you are a credit to this surgery and I cannot thank you enough.
  • Oak Street Medical Practice

    Dear patient, thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (PS: She is a Physician Associate and not a Doctor). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid

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Anonymous User

5 out of 5 stars

Amazing from the reception team to the health care staff
Myself and my son came to see Annie Glover she is amazing she made us both feel very comfortable and eased all anxiety I had. I cannot express what a breath of fresh air she was to someone who suffers with medical anxiety.
  • Oak Street Medical Practice

    Dear Patient, Thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid

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Anonymous User

5 out of 5 stars

Overall very pleased with the service I received.
I recently switched to this surgery and had my first appointment today. I'd had a look at the reviews online and was a bit worried as there seemed to be a lot of bad ones.

Quite the contrary, called first thing, the receptionist was great, sounded really positivehappy and got me an appointment for later that day. My appointment was very thorough and really informative and didn't seem rushed at all, infact I felt like she listened well and was very professional.

Overall a good experience.
  • Oak Street Medical Practice

    Dear Patient , Welcome to Oak Street Medical Practice and Thank You so much for taking the time to give us your kind feedback about our staff and the standard of service you have experienced. These comments will be highlighted to the Team. Despite incredibly difficult circumstances, our staff are working as hard as they can to provide the service our patients deserve, and so, when we receive such positive feedback and appreciation, it is excellent for their morale. Kind regards, Dr Salah A. Hamid

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Anonymous User

5 out of 5 stars

The physician associate is an absolute credit to the surgery
I had a little bit of a personal issue and the Physician Associate was very reassuring and put me at ease immediately
  • Oak Street Medical Practice

    Thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid

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Anonymous User

3 out of 5 stars

Rushed
I booked a double appointment because I am autistic and had multiple concerns to discuss, however I was only given 12 minutes. I was rushed and interrupted repeatedly.

I am concerned that I was not given an appropriate standard of care. I am worried that my problems have not been considered thoroughly.
  • Oak Street Medical Practice

    Dear Patient, I am sorry to hear that you are dissatisfied with the service you have received at Oak Street Medical Practice. Unfortunately, because you are anonymous I am unable to investigate the details of your reported encounter, to find out what could have been done to help you more. If you would like to contact me, or our practice manager Mrs Elaine Howell, at Oak Street Medical Practice, in confidence, we would be happy to investigate this further for you. You can also contact the practice if you wish to book another double appointment. Kind regards, Dr S. A. Hamid