Reviews Summary

4 out of 5 stars

Based on 190 reviews

Review data

5 star reviews

61%

4 star reviews

19%

3 star reviews

9%

2 star reviews

5%

1 star reviews

6%

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Recent reviews

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Anonymous User

March 13, 2026

5 out of 5 stars

Wonderful
Dr Slapp is wonderful, an absolute breath of fresh air helping me with HRT. She was so jolly, bubbly, kind and knowledgeable and so sensible with ideas too. Thank you so much x
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Anonymous User

February 26, 2026

5 out of 5 stars

Fantastic service - as always
Such a great service. We are always treated well & with kindness & compassion. The current receptionists are thoughtful when booking & I no longer feel anxious calling for help. My daughter was seen my Ian on the same day & he was so kind & checked me over & sorted my prescription too to save an additional appointment & trip to the surgery. As a mother of 4 on my own I can't tell you how much of a difference this made to me, saving both time and energy to concentrate on getting my young daughter ... and myself well. Thank you!
  • Old Mill & Millgates Medical Practice

    Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the reception team, Ian and the other members of the practice. Best wishes David, Practice Manager

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Nigel Dicks

February 26, 2026

5 out of 5 stars

Excellent
Was seen same day by Ian no 3 week wait as with other surgeries he was brilliant feeling better next day after being ill for 3 months
  • Old Mill & Millgates Medical Practice

    Dear Nigel, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team. Best wishes David, Practice Manager

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Anonymous User

January 21, 2026

5 out of 5 stars

Amazing as always
After moving from another area in Norwich I have been blown away by this GPs service. From the GPS, to paramedics, nurses and phlybotomists. Have always been seen same day wether for children or myself. Never felt fobbed off, and always feel listened too. 5 stars 🌟
  • Old Mill & Millgates Medical Practice

    Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team. Best wishes David, Practice Manager

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Anonymous User

January 19, 2026

5 out of 5 stars

I saw the paramedic.
Ian listens, is thoughtful and cared about me as a patient.
  • Old Mill & Millgates Medical Practice

    Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with Ian and the team. Best wishes David, Practice Manager

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Anonymous User

January 6, 2026

5 out of 5 stars

Doctor Ian called as I was still in pain following a fall
The doctor listened and advised on my symptoms
  • Old Mill & Millgates Medical Practice

    Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I hope you're now feeling better. I will make sure it is shared with the team. Best wishes David Practice Manager

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Anonymous User

December 11, 2025

5 out of 5 stars

Very positive
I got an appointment the same day and saw a very understanding and thorough paramedic. Highly rated.
  • Old Mill & Millgates Medical Practice

    Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the paramedic and wider team. Best wishes David, Practice Manager

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Jennifer King

December 11, 2025

5 out of 5 stars

Wonderful
Ian is so kind and accommodating
He is such a asset
  • Old Mill & Millgates Medical Practice

    Dear Jennifer, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with Ian and the team. Best wishes David, Practice Manager

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Anonymous User

November 29, 2025

5 out of 5 stars

Lovely
Dr Dennis is absolutely wonderful especially with mental health matters. She remembers key points from what I have said previously even if it was months/ years ago and reassures me that my negative feelings are understandable and valid. She explains that I must not blame myself for others negative behaviour and is quick to report other services for not providing an effective response when I needed help. She doesn’t rush me or jump to conclusions and asks ‘what can I do’ rather than railroa ... d me into something. She is non judgmental and I feel like I can tell her anything. She feels more like a friend than a GP (in a professional way) and she explained that I should be proud of myself with how I recognise my needs and ask for help. Thank you Dr Dennis you are a diamond
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Anonymous User

October 28, 2025

5 out of 5 stars

Excellent service
Went in to surgery and was offered an appointment there and then! Very impressed.
  • Old Mill & Millgates Medical Practice

    Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team. Best wishes David, Practice Manager