Old Mill & Millgates Medical Practice

Excellent couldn’t have been better wonderful practice

Dealt with quickly and efficiently from my phone call to the dispensary.

Everyone at the surgery was so helpful and kind. The paramedic Ian was particularly thoughtful and gave me lots of good information. So grateful for speedy and knowledgeable team always willing to go the extra mile. Thank you!

Everyone I've seen at the surgery since joining last December have been amazing. The maternity team when I needed them and more recently the lovely receptionists and especially the paramedic team. Everybody is very helpful and reassuring and they actually phone you back, which is new 🤣. Thank you

I had a call this morning from Dr. Raj and he was fantastic, they're all brilliant. We have the option of calling at 8am and you are in a big queue but they have a call back scheme which works and is very efficient. You do sometimes have to wait and you can't always see the same doctor but they have your notes. I'm happy going to both sites as I have a car. Reception are good, so is the pharmacy.

I go to Old Mill mostly but I do go to Hempnall for prescriptions and bloods. I've seen a variety of GPs over time and I've liked every one I've met. Dr. Denniss is superb! The reception staff are lovely and they get it in the neck which is so wrong. I have nothing but good things to say about the practice. I love being able to order prescriptions online and the NHS app is a huge improvement to healthcare.

Ian is an absolute asset to our Dr's surgery. After an appointment with my 8 year old today he went well beyond what I would expect to reassure her during an anxious time.

I wanted to leave a review to say a huge thank you to everyone at the practice.

I attended today at 4:40pm with my son, who has an ongoing ear problem. I spoke to the lovely receptionist, who kindly explained that if we were happy to wait, he may be able to see a clinician.

To our surprise, by 4:50pm my son had already been seen, assessed, treated, and we were on our way home. The whole experience was efficient, caring, and professional from start to finish.

With so much negativity ofte ... n directed towards GP practices, I felt it was important to recognise excellent service when it happens. Thank you to the receptionist for being so kind and helpful, and to the clinician for seeing my son so quickly. We really appreciated the care we received.

Both the speed of getting an appointment & the knowledgable reassurance of the paramedic at the surgery were amazing.

Rang in morning at 8am an appointment with the paramedic on the same day, a late one 6:45. Brilliant could not fault.