Orchard Surgery

The appointment system is lousy. You go through a triage and they promise someone will get back and you wait nearly all day. In general, I do get what I need when they do contact me. The doctors are satisfactory.

I get on very well here, they're very thorough. I'm happy seeing physios or other people like that but today I saw the doctor. It was quite easy to book, I came and spoke to reception straight from the opticians who'd sent me. I've never had any problems.

I've never had a problem at all. I can get appointments when I need them, I book by phone and it works OK. I was given a date for a diabetic check which I couldn't make and they changed it no problem.

It's taken three months to have an investigation I need. I was two minutes late for my first appointment and they refused to see me so I rebooked. I ended up being rushed into hospital during that time so I couldn't be here, I had to reschedule for today.
We were a few minutes late for my infant son's jabs and they wouldn't do them either. Even though at another one of his appointments we waited over an hour as they were running late.
A letter has been sent to us telling me and my son if we ... miss any further appointments we'll be taken off their books.

I'm happy overall but it can be difficult to get appointments. Recently my husband had severe stomach pains and we couldn't get an appointment before two weeks. He ended up in hospital instead as he became more unwell and was diagnosed with a fatty liver.

I came with my husband and the GP's attitude was appalling. They were brusque, had no empathy and were rude actually. She kept trying to redirect him to his consultant at the hospital but they'd already told us it was a GP we needed. We went to A&E in the end as he was so poorly. It was the worst experience we've ever had with a GP although this has been dealt with now and we won't have to see her again.
The receptionist was also unhelpful once he was out of hospital. It's hard when you're dea ... ling with someone you're looking after who's very ill.
It's very difficult to get appointments.

This Anima is a wretched thing! Sometimes you wait three days for them to contact you after they triage because they don't think it's important. You get an email and you don't know when the phone call will be so you have to stay in. People used to moan about the receptionists but they were an improvement on this.
I had four things I needed looking at a couple of months back and they'll only deal with one at a time. Surely four things in one longer appointment is more cost effective than having ... four separate ones?
I saw the nurse recently and she told me to book an appointment for two weeks' time at the desk. They told me I couldn't do that and that I had to go away and ring to book.
My husband has lots of health issues and he also struggles to get appointments.
In the main the doctors are very good with the exception of one. They listen, they're sympathetic and more often than not they know what the problem is and what you need.

I'm lucky I don't have to come often but my husband does and they're always very good with him. He usually can get appointments. The online bit is a bit difficult but sometimes I'll come in and they'll help me book.

It's good. I'm quite a new patient. I came over from my previous surgery which was closed down. It's good here. The bring me in every year for a check up. They call me; I don't have to initiate. The care is fine. When I needed to see a doctor, I saw them. It was fine. I think the phoning in is difficult. I would like to talk to someone on the phone sometimes, rather than coming in as I don't drive.

My daughter's been unwell for six weeks. We were told to try a pharmacist which we did but it's not helped. I did the online form this morning and got a blood test in a couple of weeks. The tick boxes on the form don't always fit and there wasn't enough free text space to fully explain the problem. Reception have been lovely today and got us an earlier appointment. What I really want it to see somebody and be able to speak it through not just be sent off with tests but you can't see a doctor.
... It was the same for me recently when I had a double ear infection and was given an appointment three days later. The nurse practitioner said I should have come in sooner but that's what I was given. I can't praise her enough, she's really good and has been our saviour at times.
It's often a case of being told to see a pharmacist or use the Walk-In Centre but you can't always face travelling to Norwich when you're not well.