Orchard Surgery

I was misdiagnosed there a few years ago which led later to serious health issues and treatments. I have a good doctor now though who I'd give five stars and they are the only one I'll see.

There's one good receptionist who is lovely and the manager is brilliant, she goes above and beyond. Phoning to book is outrageous, you're in a queue for ages and then it cuts you off.

Today I was late no more than 3 minutes and the nurse refused to take blood for my blood test

The care I've had here has been very good. Getting appointments can be difficult.

My appointment with Tracy today went very well, I had bloods taken and my blood pressure checked. She was very thorough and helpful with my questions.

The doctors keep in touch about any results which is good. We're going to see Laura the diabetic nurse next week.

We were supposed to do an online meds review but I can't do that so it will all be covered next week. We know we can come here and talk to people if we need to.

We're new patients from Toftwood and every time I've seen the doctor they've been very good. The transfer went smoothly. The doctor's very thorough, she's making sure my problems are getting sorted quickly. I've had no problems booking appointments. I'm happy with it so far.

They're absolutely wonderful. They booked me in for an appointment two hours after I made the first call. The doctor has got me further on with my issue. I can't say I've ever had any complaints.

It's hard to get an appointment. I waited six weeks for a blood test.

Recently my daughter had tonsillitis and I couldn't get her in, I was told to use the Walk-In Centre. I don't come to the doctors unless we're 'dying' but you can't see them when you need them.

We've had a few different incidents with my daughter. However last September I was seriously ill and I was seen but as a general rule it's difficult.

The online form closes and when you're working you can't sit on the phone or tak ... e a call back and then you get blacklisted.

The staff are fabulous - nice, kind and patient. They're working extremely hard, always smiling and happy even when they're queuing out the door.

The system is rubbish in terms of getting hold of anybody. They're good at sending out text messages for medication reviews, you fill it online and you never hear anything back.

I've been on blood pressure medication for over a year and I've not had a review. You don't get contacted about blood test results you have to look on the app which isn't a ... lways easy to understand.

I tried to take my blood pressure here today, I queued for 35 minutes and gave up. You have to ask the receptionist to unlock the door but if they left it open it would relieve the queue.

The check-in machine also isn't working today which is adding to the queue and probably stressing the receptionist out. The phone queues are long too.

There's no major griddles but lots of little things. If you had a little niggle you wouldn't come because of the problems getting in, so potentially something that starts small could end up a bigger issue and cost the NHS more in the long-run.

I'd give the staff five stars but the the system is a one so it averages at three stars.

I was contacted to complete a meds review which I did. Four weeks later I went to collect my meds and I couldn't because it hadn't been authorised.

I contacted the pharmacist who said there's no issue and I can continue with the meds but a clinician needs to authorise it before I have them. This took another two weeks.

They're pretty good. It's a lot more efficient than it used to be but the booking system is so long-winded.

I had an appointment yesterday which I booked ten days ago. My symptoms have changed so they couldn't properly assess how I was feeling.

We've been told to book online which I'm not keen on and if you ring up you're in a queue of thirty-odd. Then they have to triage you and get back to you which takes time so you're forever waiting.

I know they're busy and have got even more patients ... . The care is superb, I'm very happy with the practitioner I saw yesterday.

They were very patient, had a nice manner and explained everything - no complaints. Once you get the ball rolling it's OK, it's just getting there.