Reviews Summary

3 out of 5 stars

Based on 88 reviews

Review data

5 star reviews

33%

4 star reviews

16%

3 star reviews

10%

2 star reviews

9%

1 star reviews

32%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Recent reviews

Random Avatars

Anonymous User - Collected By Engagement Team

4 out of 5 stars

Great service
My experience has been absolutely brilliant, no problems at all, great service. I like the way they contact you if anything's wrong and they remind you about appointments.

They're pretty efficient. I book online and it's not a problem at all.

Sometimes they close down the appointments online which feels a bit scary as you don't know what to do but the nurses and doctors are brilliant.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Always seen
I phoned this morning and was called back and booked in for today. The appointment itself went very well. I've always been seen to.
Random Avatars

Anonymous User - Collected By Engagement Team

4 out of 5 stars

Good systems
They're very good, I like the online access and the triage system. The pharmacy is very efficient, they text you when it's ready.

It's a nationwide problem but you don't get to see a doctor. I had cancer missed as I saw somebody else but then I insisted I saw a doctor and it was found.

But generally speaking they're very good. The surgery does really well considering how much it's grown and the lack of GPs available.
Random Avatars

Anonymous User - Collected By Engagement Team

4 out of 5 stars

Nothing to complain about
I've not been with them long but there's nothing to complain about so far. I only had to wait five minutes to go in today. The registration process went smoothly. I can't book online though and I'm not sure why.
Random Avatars

Anonymous User - Collected By Engagement Team

4 out of 5 stars

Very good care
It's only ever been good. I've always been seen and never had an issue. the care is very good. Following Covid face-to-face meetings went down but I think it's back to normal now.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Very good
They're usually very good, I can't complain. When I've had an issue I've emailed in the morning and generally been seen that day.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Supports complex needs well
They've been brilliant in every aspect. I have complex needs and I feel listened to.

I see the same care givers so there's continuity of care. There's always someone available if you need them and I've never had trouble getting an appointment.

Even the receptionists remember things about me. The whole experience of my health could be very stressful but it's not because of the care I receive.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Friendliness makes a difference
They're lovely, very polite and a lot go way beyond what they need to just to be helpful. I haven't had any issues, it's brilliant. They're all so friendly which makes an awful lot of difference - when someone smiles, talks nicely to you and explains things.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Phenomenal staff
The service here is blooming marvellous, it really is. I had a Wellness Check in 2016 which found a cancer and I thanked them for saving my life.

If I phone up in the morning I can be seen. I'm here every week for ulcers on my leg and they're caring, compassionate and keep me informed.

Simon the new manager is a breath of fresh air. Everyone's pulling together, they're a team.

The staff are phenomenal, not just the odd one but the whole team. It's as good as you can get if not better.

A
... good team, great leader, great place and they've got solar panels!
Random Avatars

Anonymous User - Collected By Engagement Team

4 out of 5 stars

Very good!
I'm pretty happy actually! Seeing the doctor is not a problem. My experience is pretty good. They do a fair job. They've been pretty good. Very good! As a practice, it works fine for me. I know they're stretched.