North Walsham

North Walsham

Address: 9-11 Park Lane, North Walsham, Norfolk, NR280BQ

Reviews Summary

4 out of 5 stars

Based on 60 reviews

Review data

5 star reviews

45%

4 star reviews

23%

3 star reviews

7%

2 star reviews

8%

1 star reviews

17%

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Recent reviews

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Anonymous User - Collected By Engagement Team

2 out of 5 stars

I don't believe they are working
I have a CAPD diagnosis. I have been prescribed the inhalers by a doctor but I don't believe they are working. I would like to have consultation about this.
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Anonymous User

1 out of 5 stars

Staff are awful
Medial.practioners at this surgery fail to diagnose you. The reception staff are rude. They are happy to leave you without important medication.
  • Paston Surgery (North Walsham)

    To ANONYMOUS - We are very sorry to read your comments. All of our staff are here to do their very best to help patients, diagnose their problems and treat them. Important medication is never withheld. Please contact us at the Practice and we will be very pleased to look into what you feel went wrong. For ease, please use our webform https://www.pastonsurgery. nhs.uk/navigator/feedback/ We look forward to hearing from you.

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

I get seen
I get seen alright. I was a bit late this morning but they saw me alright. I only go for my bloods.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Brilliant
Brilliant. I've seen a nurse. She was explaining things very well. Very good. Very thorough. Reception was good.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Really good
Recently I've had different conditions diagnosed. I saw one doctor.

When I called I spoke to a different doctor but they checked between themselves and the first doctor called me back. It all married up.

Really good. The receptionist was very knowledgeable.

I've had phone calls to check on me. It shows they care.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Getting an appointment is a piece of cake!
Excellent! They always see to me when I want to be seen to. Getting an appointment is a piece of cake!
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Anonymous User - Collected By Engagement Team

4 out of 5 stars

They're all excellent
They're very good. They always look after me.

It's the personal care. They think of you as a whole person rather than the individual things that are wrong.

I can usually get an appointment when I need one. They're all excellent; the girls on reception, the dispensary.

There is no improvement that I can think of.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

This surgery is the best surgery around
This surgery is the best surgery around. They're very professional and friendly. The doctors are very good. Very thoughtful. They follow up things quickly. It's brilliant, from the receptionists to the doctors. I won't go anywhere else.
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Anonymous User - Collected By Engagement Team

1 out of 5 stars

I do struggle with accessibility
I do struggle with accessibility to the building. The front door isn't automatic and neither is the next one. I have to rely on others to help me open the doors. The surfaces outside are very uneven.
  • Paston Surgery (North Walsham)

    Thank you for your comments and we are very sorry to hear of your struggles. We are aware of the issues you raise and have looked at making improvements. Unfortunately, the cost of doing so has so far been prohibitive. However, these changes will remain a high priority as soon as any funding becomes available we will be very pleased to revisit them.

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

I feel I'm well cared for
They're very good actually. The professionalism of the doctors and nurses! I feel I'm well cared for. I get text messages with reminders. Parking can be a bit stressful at times.
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