Reepham & Aylsham Medical Practice

I'm really not sure what to say here; I've been liasing with this service for many years on behalf of my aged parents, whose needs are complex but not extreme. When a doctor or "clinician" is finally contacted the service is OK but not great and there is no sense of anyone looking out for almost 90-year old patients.

It doesn't seem to be possible for the staff to act upon their initiative. Generally I will try to save time by calling on the phone rather than booking appointments however there ... seems to be a big disconnect between all the communication networks including the supposed link across the services county-wide.

It is the admin and front-of-house that is the main problem but often times I don't feel there is much care coming from the GP or clinician and feel rushed.

I didn’t know that I could be helped because I have a whole raft of symptoms related to menopause and Emma was very thorough and made me feel like I wasn’t alone and that I wasn’t going mad.

It's fine really. It's not bad, getting an appointment. I got one for today when I rang up this morning, through the triage.

It's very good, I'm impressed with them. I find the staff very friendly.

They'll listen; you can talk to them. The care is fine; no problem at all.

It's very efficient. I live round the corner so I book appointments in person.

I usually don't wait too long for an appointment, no longer than I would expect, anyway. No longer than a week.

Great! I'm always able to get an appointment. It's a good online subscription service.

I normally pop in in person to book an appointment. I generally see nurses but you can see a doctor.

I got an appointment on the same day today. I think if you weren't able to use the internet or come in in person then it may not be quite so easy but I find it works brilliantly.

Mostly it's okay. Recently they got my prescription wrong and I felt a little bit like I was being called a liar but they apologised today and I've just picked up the prescription.

Well, it's improved. Getting an appointment is better. I usually go in to book. The care is good; it's improved.

It's fine. Today it has been good from the prescription team. I picked up my own (prescription) and they spotted that they had something for my wife as well so that was a good spot.

I've never had any problems with them. Really great; never any problems. If I have any questions I can usually ask the pharmacy or the nurse. Usually I phone or come in, rather than email. I've never had a problem getting an appointment. I've not had to wait for more than a day or two.

It's very good. Prompt and on our doorstep. They are there when you need them. There's no problem getting an appointment.