Southgates & The Woottons Surgeries

It's quite alright, but getting an appointment is difficult. You have to wait so long to get a blood test, I waited 3 weeks for the one I have just had.
Overall I give it four out of five but if it's about getting an appointment I would only say two out of five.

I've got on alright here, the appointments are okay, the dispensary team is very helpful. Just a pleasant atmosphere really. The main thing is that it can be difficult to obtain an appointment within a week. They are quick at approving repeat prescription requests, very efficient.

There is too much waiting. Sometimes you have to queue at the reception for a long time 15-20 minutes and I only need a sample bottle.
There are two queues at reception one for English speakers which I have to wait in and another for people who need a translator. When there is no queue for a translator it would be helpful if the person at that desk could help with things like just getting a sample bottle. However the staff are really nice. I prefer to go to the Woottons Surgery if I can.

I had to come in to sort out my fathers prescription as I couldn't get through on the phone. The dispensary driver doesn't allow enough time for my father to answer the door before he leaves. But they have always managed to create appointments for us and accessibility has been good.

The staff are really good and overall the surgery is good but I do have some frustrations.
Getting repeat prescriptions is good but getting an appointment is not quite so easy. Online takes a bit more time but you can't call. The staff are good and helpful.
My main issue is that I am not able to get all the information I need about my condition, I can't get a proper answer to my questions. I would like to speak to someone who has some expertise in my condition.

Dr Delves is wonderful. She is very thorough and very kind, a great doctor. We are very lucky to have her.
Overall the surgery is good.

Terrible customer service, the receptionists tell lies and it feels like everyone is on a power trip trying to withhold appointments, you have to fight to get seen. The doctors are hit and miss, some are really good but others are next to useless. I waited 2 weeks for an appointment and 2 weeks after the appointment the doctor had done neither of the things she promised she would, so I basically waited a month for nothing. They're pretty useless, it feels like I'm banging my head against the wal ... l trying to get help.

We're new to the area and finding it good so far. They're very helpful and quick on the mark to sort things out.

I think the service and such is excellent. They're very very efficient and pleasant.

When you get to see a doctor they are really lovely. For my appointment today I had to wait 6 weeks, but my previous appointment got cancelled so really I've waited around 4/5 months for the appointment. The doctors aren't an issue it's the inaccessibility of the system. I haven't seen the same GP in about 10 years. The check in screen doesn't tell you which waiting room you should go to so you have to ask reception anyway. I do think it's a nice surgery and the translation service is good.