St James Medical Practice

I am submitting this feedback to highlight the exceptional care and clinical ownership demonstrated by our GP during a recent appointment. My mother is currently navigating a highly complex, stressful medical situation with a low neutrophil count and persistent symptoms. The doctor conducted a thoroughly comprehensive physical assessment, took the time to listen to our concerns, and took immediate action. What truly sets this service apart is that the GP went completely above and beyond standard ... expectations by returning to his computer at 6:00 PM on a Friday evening to write and submit an urgent, direct specialist referral to ensure my mother's safety net was securely in place. When we felt entirely lost in the administrative gaps between hospital departments, this GP stepped up, took full responsibility for the patient's immediate welfare, and provided a seamless, swift escalation. This level of dedication, responsiveness, and patient-centred care is an absolute credit to the practice and the wider NHS

I am partially disabled mentally and physically and have an assistance dog. After been told on the phone assistance dogs are allowed in I attended and appointment so far so good. The 2nd appointment i attended I was verbally assaulted and interrogated by a rather nasty and aggressive receptionist ten minutes after arriving. Due to my anxiety going through the roof I fled the surgery unable to attend my doctors appointment. After putting in a complaint a rather spiteful man from st james wr ... ote to me and blamed me and my assistance dog and gave me a warning.

I find the receptionists very rude, rarely helpful at all. Used to have a very good DR unfortunatley they left. Since then it has been hit and miss to get the help ive needed, i sometimes feel fobbed off. On the positive side the nurses have been very good with me .

Brilliant, the doctor was great and they were very good today. I can usually get an appointment when I need one, but I would say that it was better when you were able to have a blood test on the same day. Now you come in to see the doctor and if you need to have a blood test you have to make another appointment and come back.

I come regularly for treatment and it's always good. They look after me.

Good today. I came for an asthma review and it's been five star today.
They were very through and proactive, explained everything and what was going to happen.

It's okay, overall it's fine. It is not as easy to get here since they have moved but I can still get here so it's okay.

I have only just registered and so far it seems fine. I swapped surgeries because this one is much closer to where I live and it's more convenient.

Today was good with the doctor and my appointment was five out of five. However I just tried to book an emergency or important blood test and I have to wait over two weeks.

Absolutely fine. Very thorough, although I had to wait two weeks for the appointment. It was not urgent so I suppose that's okay and I don't mind.