St Stephens Gate Medical Practice

My GP has never cured me of anything and mis diagnosed me almost every time. After more than 20 years of no progress and, more recently, a confrontational gas-lighting GP it's time to go private. All i want is for someone to tell me what is wrong with my stomach and what I can do about it.
The nursing staff and reception staff are normally really good.

A lot of the time I've been, the symptoms I've come with have been invalidated and they won't do any further checks. I think a lot of people feel like this especially women. It feels hopeless. I can't go to the hospital for something small as it's a waste of their time. I want the checks that I feel I deserve to give me peace of mind. Sometimes their demeaner and approach to patients makes it feel like you're already wasting their time. I'm sure they don't mean to come across as dismissive but i ... t can happen, It needs to be worked on.

Go twice a week, got no problems. If I'm late they'll still try and fit me in. They look after me.

Very poor service - a three week wait for a simple blood test.

It is now all but impossible to book an appointment. I just want to book my annual review and a PSA test.

Calling the surgery redirects you to online services but there are no appointments to book - literally none available. I understand resources are stretched, but this is crazy.

I just want to book something with a nurse - I don't necessarily need a doctor.

I was booked into the pharmacy for a covid vaccination and I mistakenly thought I had to check in on the screen at the surgery, but the system couldn't find my details. I asked the receptionist only to be told in no uncertain terms, 'If you had read your letter properly you would have seen it's at the pharmacy.

' I realise they have to deal with some difficult people but I was being polite to them and did not know the procedure as it was the first time I had visted this surgery. Basic politenes ... s costs nothing but clearly that concept escaped this particular receptionist.

Emailed the Practice Manager with a complaint but received no reply.

I managed to get an appointment for the same day for a suspected chest infection. Clinician was very thorough and considered my other health conditions and the best way to manage my health.

Also changed my upcoming blood test to the same day to prevent me having to go back a week later. Blood test experience was efficient and clinician very reassuring.

They're looking after me very well. I can get appointments because I've got an ongoing condition so they book me in for my next appointments while I'm there. No complaints!

I get in fine when I want to be seen.

Unable to order repeat prescriptions on the telephone. process for ordering repeat prescriptions on the net is horrendous.

I set up an account, wasn't able to use because I needed a password which I need to get from the practice. Emailed the practice.

They haven't sent me a password. Emailed the practice to order essential medication.

reply was to ask which tablets I would like to order.

The ones which are on your record! Very uncaring at a time when I am extremely stressed