Reviews Summary

3 out of 5 stars

Based on 194 reviews

Review data

5 star reviews

27%

4 star reviews

11%

3 star reviews

11%

2 star reviews

13%

1 star reviews

38%

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Recent reviews

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Kind and caring
We're blessed to have the NHS. They're so kind and caring. Nothing is too much trouble.
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Anonymous User - Collected By Engagement Team

4 out of 5 stars

Improved
Better than it was. I can ring up now and get an appointment which you couldn't before. It would be good to have it open on a Saturday as well.
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Anonymous User - Collected By Engagement Team

4 out of 5 stars

Professional
Professional, the staff are helpful. The appointment times need to be improved.

If you don't require an emergency you have to wait about 3 weeks and if you do have an emergency you have to go to the Paget anyway. If it wasn't for the longer waits I'd give 5 stars.

The doctors are nice and professional.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Great
Great all round. Comprehensive, professional.
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Anonymous User - Collected By Engagement Team

4 out of 5 stars

Frustrating to make appointments
I saw the nurse to get a dressing changed which was all fine. Its frustrating to make an appointment. I have no luck online and have to ring up on the morning, there's a long queue and then you cant always get one.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Excellent
Excellent. Didn't have to wait. The nurse was polite and helpful and explained everything well.
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Anonymous User - Collected By Engagement Team

1 out of 5 stars

I needed an appointment
I don't think it's very good. I wasn't able to make an appointment, I was told to ring up again the next day. I was struggling to urinate and it felt like it should have been treated as a more urgent matter. I wasn't given any advice about what to do, just to call again the next day.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Friendly staff
Very good. Pleasant waiting area, appointment was on time and the nurse was very friendly.
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Anonymous User - Collected By Engagement Team

1 out of 5 stars

Never see the same doctor
You can never see a doctor, and never the same doctor twice. I'm fed up with it. Id have to be really poorly to try to come. I want to be able to see the same doctor every time I come.
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Anonymous User - Collected By Engagement Team

2 out of 5 stars

Phone takes a long time
When you phone for an appointment it takes so long. It could be quicker over the phone. But it was quicker on Monday, they need more receptionists.