The Breckland Alliance

I came in to the surgery in crisis and I was taken to a private room. I'd been planning to seriously harm myself that day so I was grateful Kelly spoke to me. I've had appointments with her since too and they should give that nurse a gold star! I've also seen a doctor who listened to me about my preferred choice of medications. All the doctors have always been good.
The receptionists have always been nice and I've seen the Community Health workers although that has been a bit hit and miss. In g ... eneral there are people here I can talk to.

I was having issues with my workplace which impacted my wellbeing. I got an appointment the day I phoned up in crisis. The surgery didn't just look after my physical health with medications, Dr. Rose connected me with all these other services. I had therapy from Talking Therapies and support from Working Well. Because of all this help I managed to stay in work and I wouldn't have been able to without it.
I'm no longer on medications and I'm managing to cope as I've got new ways to deal with thi ... ngs. I'm thinking about becoming a Mental Health First Aider for my workplace now.

I'm really happy with this surgery. They got me in to hospital for a scan two weeks after I saw the doctor. I also saw Rosie as I was so stressed and Flo who helped me get a Blue Badge. I didn't know all this help existed, they did everything. Well done Watton!

The whole NHS system is vastly underfunded after 14 years of conservative rule. GP services in this country have deteriorated so much.
It is impossible to get an appointment, I have been here for three and half years and never had an in-person appointment, only had 2 telephone appointments.

The doctors take no notice of what you say and guess everything, no good experiences. You can't see the same doctor there is no join up of care. There is one doctor in particular who is outstanding but the wait to see them is too long and it's not worth the effort.

I saw Claudia and she was very quick, prompt, and polite, she always is.

The receptionists are great. Unless you can get a doctor that's been there a while the junior doctors are quite junior, but they are trying their best. The surgery and receptionists are brilliant and will help you as much as they can. Getting an appointment is difficult and the young doctors are very inexperienced.

The care is perfect, no faults at all. I'm shocked as you hear so much moaning but they are 10/10, I'm lucky. I emailed at 8:15, they called me at 8:30, and I was seen at 10:55, Can't see anything wrong with that.
I can only give 4 stars today as they was some damp and peeling plaster in the Doctors room, but I know that they're aware of that.

They've always been there for me, and looked after me over the years very well and continue to do so. I've never had any trouble booking appointments.

Neither good nor disastrous. Getting an appointment is hard work, as it's difficult to get through reception. Once you're in the doctors are fine, they don't have as much time as they used to to see/ understand your problems and jump to conclusions quite quickly. They are always courteous and knowledgeable they just don't have enough time.