The Breckland Alliance

Got appt for myself and Dr call for my Mum same day. Very helpful receptionist on phone registered both of us for triage, though booking details onto us wrong way round this was immediately rectified in call back confirming Appts and apologies given. Dr very thorough with a good empathetic manner to us both confirmed what I had suspected with infections and issued prompt RXs.

Greeted by receptionists for booking in.

Whilst waiting noticed a few patients actively berating staff over thing ... s that not their fault and a couple not taking the advice given and behaving in a very rude entitled manner - the staff sat through this and engaged in a thoroughly professional & polite manner

I made a written complaint to this practice and followed all their rules. They stopped my diabetes medication without warning.

When I complained about it I was kicked off the register. I no longer have a doctor.

I have tried to get this sorted through all the proper channels but no one is listening, now I am just waiting until I get so ill that I am forced to take a hospital bed.

Very good. Excellent in fact. The service I get is very good. I saw a nurse today. It was easy making an appointment. I'm generally happy.

They do the best they can in the circumstances, we have a growing population around here and a lot of elderly people. Demand outstrips supply.

It is difficult because they only have on the day appointments. Yesterday there was only one receptionist on and it's too much for one person, elderly patients can't queue for too long.

Today was good for me though, they're very nice and very approachable, and I got everything that I needed.

I'm not impressed, I signed up as a temporary patient while I'm in Norfolk for a while. I had an appointment with a GP, I think it was a locum, I felt disrespected.

It was very rushed and it wasn't informative. The doctor seemed unprepared to discuss things with me, it felt very poor.

The reception staff today were brilliant though, I'd give them 5/5.

I recently took my toddler for his Pre school booster injections. Nurse Michelle Moncur was fantastic, what a lovely, friendly nurse with fantastic bed side manner. She was so kind and really engaged with my little boy. Thank you once again Watton Medical Practice for being great.

I told them I didn't feel well and they recommended physio however my arm became so swollen and painful I went to A&E and it was found to be arthritis which I've probably had for years, and physio wouldn't have been the right thing. I had problems with my knees years ago and looking back now that was probably due to arthritis.

I had critical illness cover which ran out in December last year so I'd called the surgery in November to double-check I definitely had no conditions. They said I didn't ... so I let it lapse and then found out I've got arthritis and I'm not covered.

I told the surgery I wanted to complain, a lady spoke to me and said they'd been busy but they're dealing with it. I've not heard anything else from them and it's been months.

Everything is a battle although there are some good staff.

It's good. They're polite and efficient. If you have a problem they're always helpful, it's never too much of a chore. Sometimes you don't get past the triage but I'm not a doctor! No problems at all with the doctors themselves, I wouldn't change surgeries.

I'm happy with the surgery. You've got to get in early on the phone to get an appointment.

You can press number 8 and the phone system will call you back. Sometimes they refer me to Bury or I can get a same day appointment.

The level of care is good. You get informed of what's going on.

With luck my appointments are downstairs.

A really good surgery, really good doctors. It's just the phone thing, really. You have to wait. They will call you back but it's at their discretion. There is nothing wrong on the whole with the level of care. Also, the stairs. Today I had an appointment upstairs. I had to have help.