The Breckland Alliance

Firstly couldn't get an appointment while struggling to breath, then told to go pharmacist, I then questioned this, and they said that was wrong, eventually get an appointment with a nurse, who said she couod hear stuff on my chest but my chest is clear, she told me to take PARACETAMOL to help with my breathing !!!??? And that PARACETAMOL reduces inflammation, I'm not medically trained like the nurse is supposed to be, but I know both these statements are false. She should not be giving medical ... advice.

Watton Medical Practice treats Adults with Autism, ADHD or Specific Learning Disabilities really poorly. Watton Medical Practice fails to communicate effectively and clearly with Hospitals and outside organisations particularly with the Right to Choose Pathways leading in unwarranted hardship to patients experiencing complications & distress. Watton Medical Practice has issues communicating to patients in regards to sudden appointments cancellation or rescheduling appointments without informing ... patients. The online forms are overly complicated and often down leading to distressing exposures to phone line call queues often exceeding 40 patients . Watton Medical Practice has consistency issues regarding Doctors as they’re is not set schedule for patients to know when there Doctor is available and doctors are apprehensive to make referrals or treat patients assigned to other doctors.

I've never had any problems. I had a problem with my finger and my feet and they sorted it out for me. I don't think there's anything wrong with phone appointments where there's nothing physical to see, that's fine. I think they need more GPs there though - it's built to accommodate more doctors so it's under-utilised.

I rang and got an appointment in 10 minutes which you can not complain about.
I think it has improved.
The doctor I saw was very nice

I would like to express my sincere appreciation for the care I received from the Community Health Workers during the session they had recently in front of the practice.I am not very good with interacting on the spot but from the very beginning, their approach was warm, respectful, and reassuring. They took the time to listen carefully to my concerns, explained things clearly in a way that was easy to understand, and made sure I felt comfortable throughout the interaction.

What stood out most ... was their dedication to going beyond the basics signposting me to useful local services and now I have the right support in place .
Thank you ladies ,you have really made the difference.

Florentina and Tegan work really well with us at the Clubhouse. They've come along and spoken to our group members, and they promote our service with their patients which is fantastic.

Got appt for myself and Dr call for my Mum same day. Very helpful receptionist on phone registered both of us for triage, though booking details onto us wrong way round this was immediately rectified in call back confirming Appts and apologies given. Dr very thorough with a good empathetic manner to us both confirmed what I had suspected with infections and issued prompt RXs.

Greeted by receptionists for booking in.

Whilst waiting noticed a few patients actively berating staff over thing ... s that not their fault and a couple not taking the advice given and behaving in a very rude entitled manner - the staff sat through this and engaged in a thoroughly professional & polite manner

I made a written complaint to this practice and followed all their rules. They stopped my diabetes medication without warning.

When I complained about it I was kicked off the register. I no longer have a doctor.

I have tried to get this sorted through all the proper channels but no one is listening, now I am just waiting until I get so ill that I am forced to take a hospital bed.

Very good. Excellent in fact. The service I get is very good. I saw a nurse today. It was easy making an appointment. I'm generally happy.

They do the best they can in the circumstances, we have a growing population around here and a lot of elderly people. Demand outstrips supply.

It is difficult because they only have on the day appointments. Yesterday there was only one receptionist on and it's too much for one person, elderly patients can't queue for too long.

Today was good for me though, they're very nice and very approachable, and I got everything that I needed.