Reviews Summary

4 out of 5 stars

Based on 101 reviews

Review data

5 star reviews

54%

4 star reviews

27%

3 star reviews

5%

2 star reviews

2%

1 star reviews

12%

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Recent reviews

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Anonymous User - Collected By Engagement Team

July 11, 2025

3 out of 5 stars

I've given up
I've been with them for 56 years and now I feel like I'm bottom of the list because I'm old. A prescribing nurse told me "you're not 20 anymore" when I wanted a doctor to look at my neck pain. I've given up. Chris from there did help me get my Blue Badge though as it had been refused.
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Anonymous User - Collected By Engagement Team

July 11, 2025

5 out of 5 stars

All very nice
It's a very good surgery. You can nearly always get an appointment and they've accommodated my request to see the same doctor each time. The receptionists are great, particularly Hope, she's a lovely lady who comes out from behind the desk to see us. Doctor Samuel is also lovely. They're all very nice!
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Anonymous User - Collected By Engagement Team

July 11, 2025

5 out of 5 stars

They look after me
They're good. It's not what you know, it's who you know! They look after me.
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Anonymous User - Collected By Engagement Team

July 11, 2025

5 out of 5 stars

Very good
They're very good, I can actually get an appointment!
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Anonymous User - Collected By Engagement Team

July 10, 2025

4 out of 5 stars

Very good at the moment
At the moment they're very good but I am concerned about pressure from all the new houses. I've been able to see a doctor when I need to. It's the usual 8am scramble but I think they're changing that.
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Anonymous User - Collected By Engagement Team

May 28, 2025

5 out of 5 stars

Very good
I am new to the area so have only had one appointment but registration was simple and went well. The Dr I saw was very good and helpful and ended up sending me to hospital in an ambulance.
  • The Coastal Partnership

    Thank you very much for your positive feedback!

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Anonymous User - Collected By Engagement Team

May 28, 2025

5 out of 5 stars

Very good surgery
I don't struggle in getting an appointment here at all and if I need to get one for my daughter it is normally on the same day. The staff are really good and helpful, the reception team are lovely.
  • The Coastal Partnership

    Thank you for your positive feedback, I will share this with the team!

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Anonymous User - Collected By Engagement Team

April 11, 2025

4 out of 5 stars

It's brilliant!
It's brilliant! I've been there a long while. Most of the time, when I want to see someone, I can. The care is fine.
  • The Coastal Partnership

    Thank you very much for your positive feedback! I will share this with my team. Kind regards Alice, Site Manager

  • The Coastal Partnership

    Thank you very much for your positive feedback! I will share this with my team. Kind regards Alice, Site Manager

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Anonymous User - Collected By Engagement Team

April 11, 2025

3 out of 5 stars

Lovely staff. It's getting in that's the issue
It's really hard to get an appointment, especially for my daughter. It's really hard to get in.

Even for a pill check I have to wait six weeks. Prescriptions are slow.

The communication isn't great. When we have gone in, they're all lovely and friendly.

Lovely staff. It's getting in that's the issue.
  • The Coastal Partnership

    Thank you very much for your feedback! I am sorry to hear of the issues you have faced. If you would like to discuss this further in order for us to help you and your family please do not hesitate to contact me. Kind regards Alice, Site Manager

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Anonymous User - Collected By Engagement Team

October 25, 2024

5 out of 5 stars

Always a positive experience
I feel like the support is really there for both myself and my baby. We've lived here six years and I've always had a positive experience. We get quick responses from the online forms.
  • The Coastal Partnership

    Thank you very much for your positive feedback! I will share this with my team. Kind regards Alice, Site Manager