The Humbleyard Practice

after going to surgary friday afternoon to see a nurse was told by the reseptionist to come back at 08.30 monday to see the nurse went back on monday to be told by the same woman that weve got nothing today and made me an appointment at another surgary at 11.

30 it now meens that i will miss a plummers appointment mulbarton surgary is getting worse after being wit them for 50 years im now thinking about changing surgarys

Mid December, 76 and 72 year olds…Suspected chest infections…tried for GP appointment to no avail so went to the Norwich walk in centre where a chest infection was diagnosed and antibiotics prescribed. After a week, still not right so try to get a GP appointment again, 28th in queue, only to be told after going for the phone back that a GP appointment was impossible…go back to the walk in centre or go to A & E.

Went back to walk in centre and was prescribed a different antibiotic. This i ... s just an unacceptable GP service.

I saw a neurologist on November 18th who then sent a letter out on November 20th to me and the practise. It asked one of the doctors to review the Sertraline tablets I have been taking.

Having waited for at least four weeks I heard nothing. I rang them and they told me that they would get someone to phone me.

Again nothing. I am annoyed that this is ongoing and feel let down.

Today was a completely straightforward, pleasant experience and it's mostly like that. Cringleford is my usual surgery but it's no problem coming here as I drive, it's about the same distance.

The healthcare assistant who saw me today said they'll contact me to book my next blood test as their diaries don't go far enough ahead. That's phenomenal! It will be so much better as I give up trying to book myself on the phone and I struggle to use the online system.

I can go in but some receptionis ... ts aren't happy about that. The phone and online booking systems are a barrier so them contacting me is a really good, helpful thing.

I'll give 5 stars for today, but it's 3 stars in general to balance out today's visit and some 1 star experiences I've had regarding the attitude of a receptionist at Cringleford. She doesn't have the same communication skills as others and makes things difficult.

Another receptionist could respond with the same information but communicate it better.

It's not a criticism but the system of only accessing same-day appointments by phoning on the day or having one in three or four week's time means somebody in-between is slipping through the net. My daughter's had a cough for six weeks so it's not an urgent appointment but also she can't wait another four weeks.

I was told to go to the Walk-In Centre but it doesn't seem right to burden them with it. 16-18 year olds are also slipping through the net of primary care.

Parents can't book appoint ... ments for them but it's not practical for them to do it themselves, especially if they're busy attending college classes for example.

I had a great appointment, they look after me well. They keep me alive!

I left a phone message two days ago to see if they'd received the hospital notes from an emergency visit over last weekend and nobody called me back. However I called yesterday and spoke to a lady I think is called Nicola and she couldn't have been more helpful.

She's booked me in for everything and things have happened exactly how she said it would. She told me a doctor would call after 3pm and Dr.

Collins called just after and I've had a blood test this morning. Dr.

Collins has already w ... ritten to the N&N to ask for a CT scan. It's difficult to speak to a human through the phone system but, as far as I'm concerned, I can't speak highly enough about the attention I've received from the receptionist, nurse and doctor.

They're first class! They do what they're there for, if I need to see a doctor I see one or they book me in with a different type of worker and I'm happy with that. I mostly book through PATCHS.

It's a bit long-winded so I understand it could be daunting for people who struggle with computers or reading. It works fine for prescriptions, I'm getting used to it.

If you bear in mind the pressures they're under and the staff levels they have, they're doing the best they can. I think we should be ... tolerant and understanding, they always try to help if they can.

I think it's good here. It is hard to get appointments by phone but if you come in and deal with them personally they're good. An improvement would be better access to appointments by phone.

I had a lovely appointment, she was very polite, nice, friendly and efficient. It was a diabetes review and she put me at ease.

The nursing side of things is lovely but getting hold of doctors is 'difficult' shall we say. Because they're in a group you sometimes get sent to the other villages.

It's OK as I drive but there's no bus routes so I don't know what I'll do when I get older.