The Humbleyard Practice

I have had mixed experiences with the surgery in the past but I was really pleased with how my appointment went today. I attended the surgery for spirometry. Someone had rang to book this in and the appointment was sooner than I expected. They explained what I needed to do before hand. At the actual appointment I was called in on time, the nurse Jackie was really lovely, explained everything well and made me feel comfortable. She was very knowledgeable and able to explain this quickly and in eas ... y to understand terms. Just really impressed and thought Jackie was fantastic.

Saw a nurse lovely smiles and explained everything. Ask about having more tested. Said fill a form on line and would get back to me. Had done this before. Not the best to get to,find,or fill in. This time everything I did could not find it. So I will phone reception and ask exactly were to look. Phoned ext.2 GP app & reception. It just keeper telling me (there are no app left today) then finished.
So as it say on the NHS ap. Asked at surgery . Started ok, explained everything above. Then I g ... ot you saw the nurse yesterday why didnt you ask her to do it yesterday. She doesn't do requests it has to go through the right channels that why I'm her. Well you have to do it online. ARRRRR.
NOT LISTENING.....
It will all be online soon so you will have to use it. (I WAS TRYING) I've done it this time, in future don't come in ,do it online.
As I walked passed the 6 people waiting in line. I said GOOD LUCK.
I wount repeat what I was thinking.
What a shamples.......

Responsiveness - when you need something they action it quickly. The staff are always polite and kind and you always get a response from any level. They action repeat prescription requests quickly.

Some of the doctors are brilliant and give you lots of time, but some are not and don't give you the time and can talk over you.
I don't feel like you can request a certain doctor which can be an issue.
It can be a long wait for an appointment.
The pharmacy and reception teams are friendly and helpful.

I find that when I need one of my children to be seen they are very good and find time to see them.
The pharmacy is very good.
The waiting time for routine blood tests is long and you can end up having to go to the hospital which is a pain.

I don't come very often so it is hard to make a judgment but when I do the staff are very good.
When I phoned for a routine appointment it was a 2 week wait.

If I was just rating the service I received today it would be 10 out of 10.
I had to wait over 3 weeks for my appointment but I did only want to see one certain doctor, I have been with them for 45 minutes today and they have been very thorough.
It is a struggle to get a same day appointment and it took 5 phone calls to sort my medication out after an operation which was frustrating.
Once you are seen by a doctor it is fine and I do think thinks are starting to get a bit better again.
On of ... the reception team has been here years and is brilliant, she knows everyone by name.

The prescription team are brilliant.
I can't get an appointment. waited 3 weeks for a nurse appointment only to have it cancelled the day before and have it booked for another 3 weeks time.
I had a private health check and they told me I was borderline diabetic but here would not give me a blood test to confirm it. I had to really put my foot down to get checked out which should not be the case.

The reception staff are wonderful.
Jane on reception is very good, she is efficient, helpful and friendly. If she can't sort it she will find someone that can.
The nursing team and the doctors are good when you get to see them but it is very hard to get an appointment, this includes on the day appointments as well as non urgent ones.
The pharmacy is excellent and my medication is always ready on time and right.

Today I could only make 3 of my 4 routine appointments as the others on is 2 days before the month ahead which is annoying as it means i will have to come down here again.
The staff are lovely, they are 5 stars and feel looked after when I am seen.
It is just the system that lets it down.