The Humbleyard Practice

I just can't get an appointment. I emailed a month ago asking for a face to face appointment telling them that the only day I could not do it a Thursday due to work, got given a telephone appointment on a Thursday which I missed due to work so in the end I just agave up.
I only ever get telephone calls and am not seen in person, i am on medication now and it is just not helping, I just need help in sorting my condition out.

I find that when I need one of my children to be seen they are very good and find time to see them.
The pharmacy is very good.
The waiting time for routine blood tests is long and you can end up having to go to the hospital which is a pain.

I don't come very often so it is hard to make a judgment but when I do the staff are very good.
When I phoned for a routine appointment it was a 2 week wait.

If I was just rating the service I received today it would be 10 out of 10.
I had to wait over 3 weeks for my appointment but I did only want to see one certain doctor, I have been with them for 45 minutes today and they have been very thorough.
It is a struggle to get a same day appointment and it took 5 phone calls to sort my medication out after an operation which was frustrating.
Once you are seen by a doctor it is fine and I do think thinks are starting to get a bit better again.
On of ... the reception team has been here years and is brilliant, she knows everyone by name.

The prescription team are brilliant.
I can't get an appointment. waited 3 weeks for a nurse appointment only to have it cancelled the day before and have it booked for another 3 weeks time.
I had a private health check and they told me I was borderline diabetic but here would not give me a blood test to confirm it. I had to really put my foot down to get checked out which should not be the case.

Dr Cohen is amazing. She is caring and helps me when I need it.
Getting an appointment is 50/50
I only want to see my doctor as I have multiple health conditions and she has spotted some serious conditions, referred me and helped me get them sorted quickly.
Jane on reception is very friendly too, she makes you feel like she cares about you and doesn't make you feel like you are wasting her time.

They have a timely response to the online form and send us to the right member of staff.
It can be a wait for an appointment but the staff are friendly and welcoming.

Some of the doctors are brilliant and give you lots of time, but some are not and don't give you the time and can talk over you.
I don't feel like you can request a certain doctor which can be an issue.
It can be a long wait for an appointment.
The pharmacy and reception teams are friendly and helpful.

Today I could only make 3 of my 4 routine appointments as the others on is 2 days before the month ahead which is annoying as it means i will have to come down here again.
The staff are lovely, they are 5 stars and feel looked after when I am seen.
It is just the system that lets it down.

When you actually get to see someone it's fine. There never used to be a barrier at the reception, now you have to jump through so many hurdles. They tried to arrange a blood test for me but they don't accept written communication from patients so they didn't acknowledge the letter that I posted before I went away. I used to love this surgery. I never speak to or see my GP despite having a long-term condition. If I was disabled or didn't have a voice or wasn't confident or computer literate I wo ... uldn't feel attached to this surgery. It's such a shame, it feels like how many barriers can you put up to stop people from getting through the door. The staff are all lovely you just can't get to see them.