Reviews Summary

2 out of 5 stars

Based on 221 reviews

Review data

5 star reviews

22%

4 star reviews

9%

3 star reviews

12%

2 star reviews

10%

1 star reviews

47%

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Recent reviews

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Anonymous User - Collected By Engagement Team

July 11, 2025

4 out of 5 stars

Helpful doctor
I recently saw a doctor who was helpful and referred me to the hospital. I was seen after 2-3 months when I'd told it would be a 9-month wait so that was good. I booked through the Patchs system and the process worked OK because it wasn't urgent.
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Anonymous User - Collected By Engagement Team

July 11, 2025

4 out of 5 stars

First class diabetes nurse
I had an interview with the diabetic nurse and she was first class. She's given me good advice over the years. I go twice a year for check-ups and they contact me in time to have them done. In general, they're usually good.
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Anonymous User - Collected By Engagement Team

July 11, 2025

2 out of 5 stars

Horrible booking system
Patchs is horrible, to get through the system is difficult. Me and my partner have the same email address so it's not accepted, and they keep changing the password. It's very frustrating. I was told I couldn't book in person, I had to use Patchs but it doesn't work. Older people really struggle with it. I don't like that you can't always see a doctor. I don't understand what the different roles are.
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Anonymous User

July 2, 2025

3 out of 5 stars

The doctors don’t get back to you
I saw a neurologist on November 18th who then sent a letter out on November 20th to me and the practise. It asked one of the doctors to review the Sertraline tablets I have been taking.

Having waited for at least four weeks I heard nothing. I rang them and they told me that they would get someone to phone me.

Again nothing. I am annoyed that this is ongoing and feel let down.
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Anonymous User

June 2, 2025

1 out of 5 stars

trying to get an appointment to see the nurse
after going to surgary friday afternoon to see a nurse was told by the reseptionist to come back at 08.30 monday to see the nurse went back on monday to be told by the same woman that weve got nothing today and made me an appointment at another surgary at 11.

30 it now meens that i will miss a plummers appointment mulbarton surgary is getting worse after being wit them for 50 years im now thinking about changing surgarys
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Anonymous User

January 8, 2025

1 out of 5 stars

Almost impossible to get a GP appointment
Mid December, 76 and 72 year olds…Suspected chest infections…tried for GP appointment to no avail so went to the Norwich walk in centre where a chest infection was diagnosed and antibiotics prescribed. After a week, still not right so try to get a GP appointment again, 28th in queue, only to be told after going for the phone back that a GP appointment was impossible…go back to the walk in centre or go to A & E.

Went back to walk in centre and was prescribed a different antibiotic. This i
... s just an unacceptable GP service.
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Anonymous User

December 27, 2024

3 out of 5 stars

The doctors don’t get back to you
I saw a neurologist on November 18th who then sent a letter out on November 20th to me and the practise. It asked one of the doctors to review the Sertraline tablets I have been taking.

Having waited for at least four weeks I heard nothing. I rang them and they told me that they would get someone to phone me.

Again nothing. I am annoyed that this is ongoing and feel let down.
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Anonymous User - Collected By Engagement Team

October 11, 2024

5 out of 5 stars

Very good with my husband
They've been very good with my husband. I've learnt navigate how to access appointments.
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Anonymous User - Collected By Engagement Team

October 11, 2024

5 out of 5 stars

Polite and friendly nurse
I had a lovely appointment, she was very polite, nice, friendly and efficient. It was a diabetes review and she put me at ease.

The nursing side of things is lovely but getting hold of doctors is 'difficult' shall we say. Because they're in a group you sometimes get sent to the other villages.

It's OK as I drive but there's no bus routes so I don't know what I'll do when I get older.
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Anonymous User - Collected By Engagement Team

October 11, 2024

4 out of 5 stars

It's good
I think it's good here. It is hard to get appointments by phone but if you come in and deal with them personally they're good. An improvement would be better access to appointments by phone.