The Humbleyard Practice

They need to make more appointments available, it's taken me over 4 week to see a doctor. Even if it's an emergency appointment you can be at the door at 8.30am and they can all be gone. You sometimes come down here in he middle of the week and they are closed, I think they should open on Saturdays to keep up with the demand. They need to improve on their communication. I would move if I could but there is nowhere else for me to go.

I've got no complaints, you can normally get an appointment between all the surgeries, and I'm happy to go anywhere. I usually book by ringing but it would be easier if you could fully do it online. It feels like if it's not an urgent issue then it's not as possible to see somebody. I did have to take my daughter to the Walk-In Centre the other day as she couldn't get in but that was OK.

It's overcrowded and they could do with more doctors. I rang up the other morning and I was 64th in the queue. Generally I ring 111 out of hours when I need something.

I tried Pharmacy First but they told me I need to see a GP urgently. I've come here and been told I can get in at Cringleford late this evening. I've got to find somebody to take me, you'd think they'd have somebody who could just take a look. We just don't have enough staff at the surgery and that's how it's been for a while. With the size of Hethersett now, how can they possibly cope? I've no complaints about the individuals but you just can't get in. Overall, they do their best but there isn' ... t enough of them.

My appointment today was good, it was an urgent on the day one. I phoned this morning, had a call back from the GP and then got given this face-to-face appointment. I was very happy, I couldn't fault it.
Recently I tried to book a routine appointment. The website says if you can wait a few days you can book ahead, but it's not actually a few days, it's 3-4 weeks. That's a bit too long a wait so people end up asking for on the day appointments which doesn't seem the best use of resources.
They' ... re massively oversubscribed. The online form can't be submitted once they've hit their triage quota so you have to wait to try again the next day.
My experiences have been variable!

I had a very pleasant, nice, young nurse today. They booked the appointment for me. I'm worried about what will happen if I need a doctor's appointment as I've heard it's hard, although I haven't tried myself recently.

It was fine today, I booked over the phone and it was fairly easy. I just want to say a big thank you to everyone here. Being trans you don't know how people will be with you but every single person I've dealt with has been so accepting, very polite and used the correct pronouns. I've never once had that fear of using this service like I have elsewhere.

All the staff - nurses, doctors and receptionists - have all been polite every time. They're all kind and compassionate. It makes all the difference. We feel really lucky that this is our doctors. They're a really fantastic support for my partner too.

It's excellent, not a thing I can complain about. Had an appointment this afternoon and they said I needed a blood test which they got me in for straight away, didn't have to come back another day for it, excellent!

All the doctors and nurses are very good, all the staff are.
I don't have too many problems getting an appointment and I use the NHS app for test results and medication.
We could do with a bigger surgery with a bigger car park due to all the new houses that have been build. The waiting room here could do with a freshen up with a brighter colour.