Healthwatch Norfolk

The Millwood Partnership

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Reviews Summary

4 out of 5 stars

Based on 3 reviews

Review data

5 star reviews

67%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

33%

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Recent reviews

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Anonymous User

5 out of 5 stars

excellent caring practice
Having been with this practice for over 20 years I can say that the care I have received is 2nd to none
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Anonymous User

5 out of 5 stars

Attending the surgery
Today I visited the Falkland Surgery to have a routine Smear. I was extremely anxious as my previous Smear had been a horrible experience at Millwood Surgery.

Laura the practise nurse at the Falkland was lovely put me at ease listened to my worries and made sure I felt completely comfortable the whole way through. I also noticed the LGBTQIA flags around the surgery, we discussed this and I know personally Laura put this in place to make people of the community feel welcome.

As I am part of t ... he part myself this meant a great deal to me to seeing positive inclusivity. She is real credit to the nurse team at Falkland Surgery.
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Anonymous User

1 out of 5 stars

Unacceptable
I registered with Falklands surgery yet if I book appointments I am always sent to millwood. I was told over the phone by a receptionist that I might have cancer and that the test I was being sent for where to check for cancer.

I believe that this should not have been done over the phone and should have been conveyed to me in person and most definitely by a doctor and not the receptionist.

  • The Millwood Partnership

    Thank you for your feedback. I am sorry that you have found your experience of the surgery unsatisfactory. Regarding registration the Millwood Partnership is one practice operating from both the Millwood and Falkland Sites. There is no guarantee that you will be able to receive the treatment or appointment you need at either site. This has been the case since the practices Millwood Surgery and Falkland Surgery merged in 2018. In regard to your other concern that news was relayed to you by inappropriate staff in an inappropriate manner, I would appreciate if further detail could be sent to me at millwood. [email protected].