The Queen Elizabeth Hospital

I arrived 30 minutes before my appointment and spent 30 minutes driving round in circles waiting for a parking space. Then the parking meters were broken and you could only get 2 hours for £3.40 parking ticket. It was very distressing and I just made it to my appointment, despite being 30 minutes early.
The hospital staff are amazing but the facilities surrounding it including the car park is an absolute distressing scam!

Last November after receiving MRI results my GP sent me to the emergency surgical ward. This was on a Friday evening and I was told to be there before 19.00 hours and to take an overnight bag. I was admitted and sat by the bed for over an hour. A doctor came in took my notes into another room. He and his assistant returned and asked me why I had turned up at the hospital, I told him my GP had arranged it. He looked at the notes said he had never heard of a Lipoma before, then said I needed an or ... thopaedic surgeon and he wasn't calling one out at that time of night. At no point did he examine my leg. He discharged me although he said I hadn't been admitted.I was left to struggle in extreme pain down a flight of stairs with an overnight bag and a walking stick. I was very hungry and thirsty by this point as I was told I would be going for surgery,Then had to phone my partner to come out and collect me , it was 21.00 hours.

The car parking is not the best, you cannot always see what is written on the display hence I was late for an appointment having spent 20 minutes, which included an urgent rush to the the toilets before someone younger was able to assist me.
The attitude of the person I was meant to see was not very helpful, in fact off putting to someone who is always early for appointments and I was upset at being late!
When I initially booked the appointment, which was instigated because someone had deemed ... it 'cost saving' to stop hearing aid batteries from being dispensed from our local surgery, I was advised that I would get a box, so wouldn't need to travel to QEH every month and half to pick up another TWO packets. This would either be a mornings outing by bus, which will not stop for elderly who might need a comfort break on the hour's journey or drive in and pay the cost of 2hrs parking for a 20 minute trip from car park to audiology and back.

My mother had a fall and broke her hip. She was in the QE first 6 weeks. During that time the care was very mixed. While some of the staff were very compassionate, empathetic and caring many were not. My mother ended up with three very nasty pressure sores and is still being treated at home (7 weeks after her discharge). Some days she missed meals due to a problem in the kitchens. Her sores were not dressed daily as they should have been. The medication she was prescribed was often very late arr ... iving. The physio she received was hit and miss and some days she didn’t receive any physio at all. On the day she was due to be moved to another hospital for rehabilitation she was moved out of the ward to a discharge ward and was not washed, dressed or given breakfast and was left until 23:00 to be moved. The hospital wanted to discharge my mother way before she was ready. While visiting my mother I also witnessed other negative behaviours from staff that I would not want to write about here.

During my admission in A+E, I was repeatedly threatened by a staff member. Failure to do OBS despite my needing to ask. Dismissed serious adverse reaction to medication as "anxiety" and "putting it on". I got so ill, I genuinely thought i was going to die. I repeatedly pleaded for my life. Put in a formal complaint got dismissed as "feedback" and "learning experience". Some of the areas in this hospital need shutting down due to willful neglect of staff members.

After seeing specialist I was told that there would be a follow up to discuss surgery, Waited months and after ringing to query delay I was told that they had left! Still waiting for surgery,

I had a very serious health condition at the beginning of the year which resulted in me being taken to the A&E department by ambulance. If it had not have been from my daughter making a fuss and demanding that I was seen I do not think I would still be here, even the ambulance crew that took me in said I should be seen quickly. I think I look younger then my age and take care of my appearance so I may not look as ill as I am feeling. Once I was seen though it was all hands on deck and the IUC un ... ite was outstanding and I can't fault them at all.
When I was admitted I was shuffled between wards 3 in total. Once I was moved at 10.30pm at night and I ended up in a ward that seemed it wasn't a real one, more like one that is used for out patients recovering for a few hours, there wasn't even anywhere to shower. Some of the consultants I find to be supercilious, they would only glance a my notes and I was discharged before I was ready to be and ended up back in there. I just needed them to get my medication sorted and steady before they sent me home.
The nurses were brilliant and I can't fault them at all and the food was fine.
I now have to go for checks and it takes ages for the results to get back to my GP.

Taken to A&E with Heart attack - A&E failed to diagnose
A&E staff very poor clinically & patronising
Sent back by doctor 3 days later - waited 5 hours to be seen - retained to treat after effects of heart attack. Took 3 days to get to ward - disgraceful way to treat anyone.
Wouldn't trust them with anything other than a broken bone.

Junior doctors very poor on commutation particularly on Castleacre ward cancelled my transport without telling me and I needed a stretcher to get home,did not bother to tell care company who went to my house.This is not a responsible way to act.

I have just attended a colonoscopy at the QEH this morning in 14 June with a high quality service from beginning to end with great staff purses with laughter and smiles. The professionalism shown throughout the admission process to the completion of the investigation was calm , reassuring and professional with check ups at each stage of the process to ensure I understand consent and its implications to my treatment.
The high quality examination with the drs and explanation of my issues were s ... imple with confidence and focus and humour considering the exam of my wonderful bottom. The receptionist and all the nursing staff displayed a thorough understanding with confidence which I found very reassuring and the quality of the new building is to be recognised. The nurse in the recovery room too was very helpful recovering from my sedation too checking on me regularly and he serves a great coffee two. Feedback was clear and Su like and given in a reassuring manner and hence I only have the best feedback to give the Colonoscopy department director the quality of all its staff from admission, examination and recovery and post examination feedback and a letter clearly explaining what occurred today.