The Queen Elizabeth Hospital

During my admission in A+E, I was repeatedly threatened by a staff member. Failure to do OBS despite my needing to ask. Dismissed serious adverse reaction to medication as "anxiety" and "putting it on". I got so ill, I genuinely thought i was going to die. I repeatedly pleaded for my life. Put in a formal complaint got dismissed as "feedback" and "learning experience". Some of the areas in this hospital need shutting down due to willful neglect of staff members.

After seeing specialist I was told that there would be a follow up to discuss surgery, Waited months and after ringing to query delay I was told that they had left! Still waiting for surgery,

Taken to A&E with Heart attack - A&E failed to diagnose
A&E staff very poor clinically & patronising
Sent back by doctor 3 days later - waited 5 hours to be seen - retained to treat after effects of heart attack. Took 3 days to get to ward - disgraceful way to treat anyone.
Wouldn't trust them with anything other than a broken bone.

Junior doctors very poor on commutation particularly on Castleacre ward cancelled my transport without telling me and I needed a stretcher to get home,did not bother to tell care company who went to my house.This is not a responsible way to act.

I have just attended a colonoscopy at the QEH this morning in 14 June with a high quality service from beginning to end with great staff purses with laughter and smiles. The professionalism shown throughout the admission process to the completion of the investigation was calm , reassuring and professional with check ups at each stage of the process to ensure I understand consent and its implications to my treatment.
The high quality examination with the drs and explanation of my issues were s ... imple with confidence and focus and humour considering the exam of my wonderful bottom. The receptionist and all the nursing staff displayed a thorough understanding with confidence which I found very reassuring and the quality of the new building is to be recognised. The nurse in the recovery room too was very helpful recovering from my sedation too checking on me regularly and he serves a great coffee two. Feedback was clear and Su like and given in a reassuring manner and hence I only have the best feedback to give the Colonoscopy department director the quality of all its staff from admission, examination and recovery and post examination feedback and a letter clearly explaining what occurred today.

I spent some time in the A&E department and it was brilliant. I felt they looked after me and I have nothing to complain about.

I have recently spent some time on Feltwell and Elm ward at the hospital and it was brilliant. Everyone was amazing.
A&E was a bit manic but they got me there in the end.

I would not recommend this hospital to anyone if they are planning on having a baby/currently pregnant as it’s not a pleasant place to give birth. I almost lost my life and was not listened to by a staff member after giving birth, this has since caused me a lot of trauma which I am yet to overcome.

Needed to contact McMillan centre to check an appointment time . I rang the McMilan centre 19 times - no reply and got cut off each time. I then rang the main switchboard - and was finally connected .

PALS, Legal Services and Executive Management really don’t care about the distress they cause patients who have cause to complain or raise a concern.