The Queen Elizabeth Hospital

I have just attended a colonoscopy at the QEH this morning in 14 June with a high quality service from beginning to end with great staff purses with laughter and smiles. The professionalism shown throughout the admission process to the completion of the investigation was calm , reassuring and professional with check ups at each stage of the process to ensure I understand consent and its implications to my treatment.
The high quality examination with the drs and explanation of my issues were s ... imple with confidence and focus and humour considering the exam of my wonderful bottom. The receptionist and all the nursing staff displayed a thorough understanding with confidence which I found very reassuring and the quality of the new building is to be recognised. The nurse in the recovery room too was very helpful recovering from my sedation too checking on me regularly and he serves a great coffee two. Feedback was clear and Su like and given in a reassuring manner and hence I only have the best feedback to give the Colonoscopy department director the quality of all its staff from admission, examination and recovery and post examination feedback and a letter clearly explaining what occurred today.

I spent some time in the A&E department and it was brilliant. I felt they looked after me and I have nothing to complain about.

I have recently spent some time on Feltwell and Elm ward at the hospital and it was brilliant. Everyone was amazing.
A&E was a bit manic but they got me there in the end.

I would not recommend this hospital to anyone if they are planning on having a baby/currently pregnant as it’s not a pleasant place to give birth. I almost lost my life and was not listened to by a staff member after giving birth, this has since caused me a lot of trauma which I am yet to overcome.

Needed to contact McMillan centre to check an appointment time . I rang the McMilan centre 19 times - no reply and got cut off each time. I then rang the main switchboard - and was finally connected .

PALS, Legal Services and Executive Management really don’t care about the distress they cause patients who have cause to complain or raise a concern.

I have to tell you I had an excellent experience at the QEH! I was asked in for x-rays and the experience was very efficient and quick. I was home by lunch time!

Over a month ago i was seen in the Gastroenterology Department. I already have prostrate cancer & have pains in my bowel. I was told that i should have a full body scan to see if the cancer was anywhere else. Which i did four weeks ago. Since then i have heard nothing. I tried leaving messages with the secretary of the consultant but no response. After being told i would get the results in two weeks its now four. There is a disconnect between the public & the importance in this department only. ... All other departments relating to my other cancer are great. But this is not the way to treat a patient or patients, that will be clearly worried.

I did get a bit confused when I first arrived as I went to the wrong bit of the hospital but that's because I didn't read my letter. However they were very good and directed me back to here. It's great, just great and I am very satisfied with how everything is. Stephanie is very good, she is good at talking to me and putting me at ease. She is good at her job. I have no complaints at all.

I would give five out of five for the department but only two out of five for the parking situation. I came with the patient so I could drop them off and then park so they would not be late. There was also a queue at the parking machine with people in front of me having difficulty.
Apart from parking everything else about the appointment has been very good.