Together Dental

Because of my hospital with appointments due to very serious physical disabilities ,I had to cancel dental appointment Removed from the Client listing , REAL excuse was to Privatisation the Of the Practice!

I've been nervous of dentists all my life. I had to have root canal. I said to the dentist "I'm nervous about this" and he said "don't worry, you won't feel a thing". He drilled to the right depth, used the numbing cream and he was right; I didn't feel any of it.

Our family (myself and my partner and our 3 children) have been 'registered' with this dental practice for years. We have just been sent a letter to say we are no longer registered.

They say, they have had to remove 500 patients from their list. My partner and 18 year old daughter are 2 weeks away from a check up they have waited 1 year for.

Both have been cancelled. Only after calling them, am I told the 2 children under 18 years can stay on their list.

We are not permitted to see another ... NHS dentist there. Our only option is to pay to be seen there privately.

We were given no notice that this was happening. Over the last couple of years, the scaling device has been repeatedly broken, with the option of paying to see the hygienist instead.

I cannot fault the care of the dentist when we are seen.

My husband and I registered as NHS patients when we moved to Norwich in 2016 and my son is now a patient too. We had our regular check up appointments which we were extremely unimpressed with as we had just come from a private practice in Essex and the difference in treatment was massive.

Check up appointments consisted of essentially sitting down, the dentist rubbing his fingers along our gums, saying “all is ok, see you next year!”. Appointments usually took no longer than 510 mins, extr ... emely dismissive with us as adults and our son (now 6).

Please bear in mind both my husband and I are pretty clued up on dental care and treatments as both of us had monthly appointments for years following orthodontic treatments, so we have quite a lot of positive experiences to compare this practice and dentist with. Reading through the reviews for this particular practice, I honestly believe this may only apply to our particular dentist and my review is in no way a reflection on the rest of the staff.

Reception staff have been amazing, the hygienists we have met for regular cleanings have been absolutely delightful and amazingly professional. I feel that there is clearly a difference in treatment and approach when it comes to NHS vs.

private patients which is very disappointing. Cherry at the top of the cake though which left me absolutely livid and prompted my review today… I called to book mine and my son’s regular check up and was told I had been de-registered because I didn’t book any check ups last year - 2023.

I was told the practice does NOT HAVE to send reminders and this particular dentist reserves the right to kick NHS patients off the list if they haven’t attended for a period of time. When I explained I DID come in late 2023 for a cleaning with the hygienist and didn’t book any check ups with the dentist because I felt there was no concerns regarding my oral health, I was told that is somewhat irrelevant, what matters are the actual appointments with this particular dentist.

I was given absolutely no notice to advise me I would be removed if no appointments are made with the dentist. No courtesy phone call, email, text message, nothing.

I asked if I could at all appeal to this decision, considering my husband and son are still patients but was told the dentist refused to consider. Absolutely appalling, unbelievable that practices are allowed to do this with NO notice whatsoever.

I would understand if I hadn’t visited the practice for a long period of time, but I literally had a hygienist appointment in OCT 2023???

What a fantastic team! Full of explanation, empathy, kind, caring and patient. Fran is a fresh-faced and keen newer member of staff and frankly this team was a breath of fresh air. Fabulous and BRAVO! Thank you so much for your care and attention.

I had a check up in Jan 22 and when paying was asked if I wanted to make an an appointment for 6 months time. I agreed and was given an appointment for 7 July 22.

As I was driving home (a 15 minute journey) my phone pinged. When I got home, there was a text advising me that my appointment for 7 July was cancelled and to give them a call at the beginning of June.

I didn't - I called them straight back to ask why my appointment was cancelled only 15 mins after it was made, only to be told that ... my dentist was leaving and could I call back at the start of June. I did and was told to call back at the beginning of July which I again did, but this time advising that I needed to see someone urgently as two teeth had lost their temporary fillings which were put in in January 22 and now the teeth had broken further.

I was asked if I was in pain which I was not. I was then told that if and when I was in pain, to call and I would be seen as I was still registered - According to the recommendations all broken teeth should be treated as an emergency whether painful or not - both teeth had previous root canal treatment and so would not cause me pain, but are likely to get abscesses in the very near future.

When I called a month ago, I was told I was no longer a patient.......

I would think twice before paying this lot privately and they have no Customer service!

I have not been able to make a dentist appointment due to the dentists leaving so my children aged 7 and 3 and myself have been unable to have any dental treatments or checkups. I've had no contact to say when this will resolve etc. It's been nearly two years of this.

I had been a patient at this practice for about 25 years until they advised me that they were no longer treating NHS patients. I was devastated that they could just offload their NHS patients and not care that many of these patients are probably like me and find that no dentists were taking on new NHS patients in Norfolk.

I have been put on the waiting list of 4,000 people at a local dentist! My MP, Liz Truss, advised me that she had written to the Minister for Health and sent me a copy of his ... reply which stated that last year they had increased the amounts dentists can claim for treating their NHS patients to counter this offloading of patients. It was obviously not enough! I'm retired, have worked all my life and paid my dues into the NHS and now, because of underfunding by this government and the greed of dentists practices going private, I have no NHS dentist.

However the authorities have assured me that I no longer need to register with an NHS dentist I can just phone up any NHS dentist and make an appointment which leaves me to believe that they have no clue as to what the situation is in Norfolk.

We were sent a message (which was very unclear) suggesting the children had been discontinued as NHS patients. I was upset at this, but given what is going on around the country I thought it was pretty inevitable.

When I range to try to book a private appointment the receptionist was incredibly rude from the beginning of the call and it was very unpleasant. We eventually got some appointments for 5 months later, in the middle of the school day, with a promise they could be changed later, as th ... ey expect more dentists to join.

Sadly it was not changed. I cancelled it and found a new dentist.

I've always found the receptionists here to be extraordinarily lacking in people skills. They really ought to be retrained or replaced.

I would avoid this dentist practice.

We as a family have been coming here since we moved here, they have seen our children since they were old enough. Had a fantastic service.

Since lockdown we have been fobbed off time after time saying "call back in 6 months" now I have noticed they have turned totally private without letting us know. They have really let us down especially our children.

To be honest I don't think they actually care.