Trinity And Bowthorpe Medical Practice

Sometimes they don't ring when they say they will so you have to ring back and then there is a long wait on the phone for them to answer. I can struggle to understand things so I wish I had more time in my appointments and the doctor would speak more clearly in a way that I could understand them.

I would prefer a face to face appointment rather than over the phone but I just don't seem to get them. You can never get an appointment within 3 weeks and I have had to wait over a month for an appoi ... ntment for my ears.

I had a GP referral rejected by the Julian hospital and I have seen the mental health practitioner at the surgery but you only get six 40-minute sessions and it doesn't feel like enough. My last one was cancelled so I had it over the phone but I prefer face-to-face as it helps with my isolation.

I've got one more session and I've not been told what the plan is or what's available afterwards. The social prescriber has told me to speak to my GP again as I'm still struggling.

I will do that as ... I've also got a physical issue now. Some of them tell you to book online, it depends who you get over the phone, but the form is a big questionnaire which feels complex and overwhelming.

They wanted me to take my blood pressure at home as it was a bit too high. I'm on some tablets now to reduce it.

But I feel like it took a hospital stay for a couple of nights for them to listen to me properly. I'd like to feel like I can get past reception.

I had to wait so long for my appointment, getting close to a month, that I ended up in hospital. I don't feel like I was listened to by them.

My doctor seems to be with it. They do take care. She went a bit beyond. It's not so easy to get appointments but since Covid it never is. My doctor did agree to see me. They will see people if needed.

A while back I had a complaint about not being able to see a doctor but it was sorted. Since then the practice has been absolutely brilliant. They even ask me what I want them to do for me!

My partner is still waiting on his prescriptions over 4 months now, we never heard back from them. As for me, I never seem to be able to catch them on the phone or walkin to book an appointment, they're never there! We miss our previous practice!

it was a good experience talking to the doctor answering your questions and has lent an hear about your previous experience

There are some good points, the nursing staff are amazing and the doctors are wonderful. Getting through on the phone though is not good.

It goes to triage and then they say no! I had a bad chest and tried to make an appointment. I was told I didn't need one.

When it didn't get better I tried again and eventually saw a doctor who said it was double pneumonia, I was admitted to hospital. Today I was 5th in the phone queue and when it got to me I was cut off.

So I have driven here to ask for ... an appointment.

I can call and the receptionist always makes me an appointment. It is brilliant and caring. Dr Craig is good.

I am very happy here. You can get an appointment, but they can put you off. My repeat prescription form said I needed to come but the receptionist said " I don't think you need to come". The staff are very nice. There are just a few details that are not as good. I am very happy here.