Reviews Summary

3 out of 5 stars

Based on 58 reviews

Review data

5 star reviews

33%

4 star reviews

12%

3 star reviews

14%

2 star reviews

16%

1 star reviews

26%

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Recent reviews

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Anonymous User - Collected By Engagement Team

July 22, 2025

1 out of 5 stars

It's impossible to get an appointment
To try and see a doctor I'd give it a 1, it's impossible to get an appointment. I see a nurse once a year for blood tests and my asthma. You have to fill a form in at the desk, but I don't really get it, it's hard. i did it once and got home and they called to tell me I had done it wrong so I couldn't get an appointment. I don't know the last time I saw the doctor. The wait times aren't too bad on the telephone. There are some nice receptionists, some not.
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Anonymous User - Collected By Engagement Team

July 22, 2025

1 out of 5 stars

I'm not getting the care I need
I can never get an appointment and the doctors don't listen to me. I'm not getting the care I need. The hospital has written to the surgery over 2 weeks ago to let them know about some medication I need and I still haven't got it.
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Anonymous User - Collected By Engagement Team

July 22, 2025

5 out of 5 stars

Fast and efficient
They are very good, fast and efficient. I am very happy with the system here. They are also very kind.
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Anonymous User - Collected By Engagement Team

July 22, 2025

5 out of 5 stars

Friendly and professional
Always five out of five. They are friendly and professional. Booking an appointment online or by phone is good. They are always very good.
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Anonymous User - Collected By Engagement Team

July 22, 2025

1 out of 5 stars

I can only give one star today
I have an appointment time and date written on a card that they gave me. It does not indicate it is a telephone appointment so I have just turned up to be seen in person. I have just been told by the receptionist that they will call me so I'm now going back home and just hope they call. It used to be perfect here.
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Anonymous User - Collected By Engagement Team

July 22, 2025

4 out of 5 stars

Very professional and very engaged
Don't often come, maybe haven't been for a year. It was a good appointment, they gave adequate time to listen to my concerns, and referred me for various tests. Very professional and Very engaged.
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Anonymous User - Collected By Engagement Team

July 22, 2025

5 out of 5 stars

They always look after me
Been using here for 15 years and they're lovely here. They always look after me. Very easy to get an appointment, they don't keep me waiting.
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Anonymous User - Collected By Engagement Team

July 22, 2025

4 out of 5 stars

On the whole very happy
On the whole very happy. When needed I have been able to get appointments. Not a 5 due to some communication issues with a particular GP. Every other member of staff is lovely.
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Anonymous User - Collected By Engagement Team

July 22, 2025

5 out of 5 stars

They were so kind
We arrived 20 minutes late for the appointment and they saw us anyway. We had the wrong time on our calendar but they were so kind. They were kind enough to see us.
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Anonymous User - Collected By Engagement Team

July 22, 2025

2 out of 5 stars

2 stars is generous, pretty disgusting
2 stars is generous. I have always been healthy but moved here as documents had been lost. The first time I came for an appointment here I had a lump not knowing what it was, the doctor laughed at me and said "that's a cancerous lump right there". I don't like coming back here now, it was pretty disgusting. I would rather go to the hospital than here and I hate the hospital. It's bang out of order. Since then I have only been using the surgery to order repeat prescriptions.
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