Vida Healthcare

The receptionists and nursing team are professional, hard working, friendly and approachable. The booking system is just so frustrating, no continuity of care, luck of the draw if you get the same doctor twice, can’t book an appointment in advance for continuity of care, long queues to get through to the appointments line and if not in the first half dozen in line then it’s unlikely an appointment will be offered for that morning if calling at 8 am or that afternoon if calling at 1 pm, neith ... er a call back telephone nor face to face. One GP refuses to look at the whole picture and sends patients away because she’ll only accept one medical complaint per 10 minutes appointment. I have been sent away even though my two things are related to the same thing. I know of two others who have been sent away this week too, one in tears. It’s really only a matter of time before a huge mistake is made by this newly qualified GP sending her patients away, back to the call in at 8 am and 1 pm system daily to try get another appointment to see her about the second thing that she refused to examine even though it is related to the first. I’m afraid I don’t feel comfortable now about going back, when a GP turns you away, it’s not only rude but gives the impression that they don’t really care, they’re working to the clock and not with the patient. There are two very good regular stand in doctors from other practices who are very attentive and have excellent listening skills. Now, we are left with a regular GP who only works three days a week, another regular who doesn’t seem to be full time either and a newly qualified who can only manage one thing at a time and sends patients who may have spent over a week or more, calling at 8 am and 1 pm to get an appointment, take time off work to attend only to be sent away to make another appointment for the second thing that’s related to the first, potentially another couple of weeks joining the appointment line queue at 8 am and 1 pm.

Dr Shaikh always listens and supports. The staff are all very caring

There are some really good staff. The tablet lady is really helpful. However it is inconvenient to have to call at 8 in the morning to get an appointment. It would be better if you could ring at anytime.

I have had a really super experience today. I saw the nurse for an annual review and they were so lovely and helpful.

Things were explained well and it felt like I was talking to a friend. The one thing I would say though is, I just wish you could see a doctor face to face.

I find phone calls a bit off putting. I find it easier to ask questions face to face.

It is good overall but getting an appointment can be a problem. Sometimes I have practically given up.

However I have been seen today by the physio and been given some information which will hopefully be helpful. Recently I saw another member of staff for an appointment and it would have been helpful if they had said who they were and what they did.

I didn't know if they were a nurse, a doctor or someone else.

Decent staff and very helpful. I can get an appointment when I need one. I think it's a whole NHS problem but it is difficult to get a vaccine as you are restricted to where you can go.

I called this morning and got an appointment for today. I saw the physio and was very pleased with the advice I was given.

However sometimes it is less good as it can be difficult to get an appointment with a doctor. I don't think there are enough doctors for the number of people.

Generally I am pleased to get an appointment and I don't mind who it is with as long as they can help.

They don't have enough GPs. Its usually difficult to get an appointment but today I did get one and was happy with the advice I was given. Overall though I don't think its that good. The staff are fine when you get here but getting the appointment is difficult.

Generally I am very happy here and the surgery is very good. I can usually get an appointment but they do seem quite busy and you do have to wait sometimes.

It's easy to get in and I always get an appointment when I need one. I've not had any problems.