Vida Healthcare

Tried for two days to get an appointment, joined the 8am scramble, got through all gone. Joined the 1pm scramble when the afternoon clinics are opened, all gone.

Tried the online system….not taking requests for new health issues…tells you to call the surgery so I did and guess what…no appointments left. Rung at 1 which I was advised to do…all the appointments gone again.
There’s only so many days you can try this outdated way of getting an appointment for.
Took myself to the gp fr ... ont door service at the qeh, got seen within 10 mins by a lovely clinician , prescription issued and on my way….they werent shocked as to how I couldn’t get a gp appointment when they saw which surgery I was registered with. Something has to change at Vida…the appointment system needs a complete overhaul, it’s not fair on patients and it’s not fair on the receptionists who have to spend all day everyday saying sorry we’ve no appointments left call tomorrow.

The appointment system is phone at 8 am or 1 pm or call in person to the surgery at 8 am or 1 pm. This is not fair to patients who are elderly, disabled and not able to drive. By the time the less able patient has sat at home in the queue on the phone, all the appointments have gone because the able patients have been sitting in the waiting room queue at the surgery to snap up the appointments in person as soon as the clock strikes 8 am or 1 pm.

They look after you, they are all very professional and very helpful.
I can get an appointment when I need one.
If you are kept waiting for you appointment they apologize. The staff are very good and very obliging.

You can sometime have a bit of trouble getting an appointment, you have to ring at 8am or 12pm where as you used to be able to book in for the next day. I do have to sat though the new call back system has got a lot better and the last couple of times I have managed to get in.
The staff are all good and I have no complaints about them. In fact they regularly check up on my farther who is 94, which is good.

I have been here for 40 years and never had a reason to complain.
I phoned at 8am and got an appointment for 9.40am.
I have had no problems with the staff.
It's incredible how they have managed with all the extra people they have taken on which shows that it is incredibly well run.
The call back system has made it so much better and it is great that you prescription is sent straight to the pharmacy.

Everything is okay.
I can get an appointment, but it can be hard to see a doctor and if you do it's a different one and not always the specialist you need.

I have only just registered here in the last month and it was easy to do online, I have not seen a doctor yet but came in today to ask how I see one. Everyone has been friendly and helpful

I think they get paid per head and just want you in and out as quickly as they can, I went in to an appointment and I was limping, the doctor talked about the limp and when he was finished I tried to tell them why I had come in and they said I could only talk about one thing, I had not gone in about the limp!
I have been on an additive pain medication which with my history of addiction I should never of been put on, I have asked for help coming off it and to have an alternative but been told I ... just have to cut down on it myself, I have been reducing it over two years but sometimes the pain is so bad I have to take more and then I run out and have to fight for more. I am taking 20 co-codamol a day just to touch the sides of the pain. I have been referred to the pain clinic which was good but the person I did see there has now retired and it has gone from a 40 minute appointment once a year to a 3 minute one. I am desperate for help but no one is listening. I just want something different to help with the constant pain that is not addictive. They sent me to a rehab place so they could prescribe something else but they said they couldn't do it, it would have to be the doctors so I was back to square one and then gave up. It is affecting my mental health and I can't work so I am going to have to sell my house before I lose it.

I can always get an appointment when I need one.
I forgot to order my repeat prescription but have come in and they have sorted it for me and it should be ready today.
The staff are all friendly and helpful. I have never had any problems

I still don't understand how to get an appointment but everyone is lovely when you get here. The staff are lovely. I can get an appointment but when you call in there is always a queue and there is not always one when I want one. I had one knee replaced and even though it was known at the first consultation that I needed the second knee done I had to go through the referral system again. I know this is not the GP fault but it doesn't seem to make sense. Another thing that bothers me is when you ... have a blood test they don't tell you f the results are okay. I don't find this very reassuring because if you hear nothing you think maybe something has been missed or forgotten.