Wensum Valley Medical Practice

Good surgery - getting an appointment is the problem but I can go to West Earlham. Once in I can't complain and they do the best under the circumstances. I'm quite happy, they annoy me sometimes but you have to persevere and be patient.

I had a blood test and ECG with an excellent nurse who was knowledgeable and friendly. My blood stopped flowing part-way through and she managed to get it going again to complete the test. My appointment was also on time.

It's not too bad. I ring them up and they see me if I need it. Sometimes I've had to wait quite a long time. I feel a bit overwhelmed sometimes when it's busy. The doctors are nice to me. They are understanding. There aren't any improvements that I can think of.

The surgery is good. You can get an appointment. If you ring them up you can have an appointment within two weeks. The doctor is really nice and I've seen a nurse there for other things.

My appointment today was running very late and the receptionist spoke to each person waiting for that doctor to apologise and give a rough idea of how long it would be. Much appreciated.

The tablets I'm on have been discontinued, I've almost ran out. The GP is helping, they rang the hospital to ask them about alternatives. There are some good GPs there. One or two that are good but others aren't so good. One shouted at me and I felt scared.

I saw John the nurse practitioner today and he examined the problem thoroughly, was empathic and explained the options well.

They do well with the kids when you can get them in. but I phoned at 8.

01 and didn't get through till 8.57, I was 25 in the queue.

If it was an appointment for me I would have given up and not bothered. Everything was sorted for him today and they have even booked in a follow up appointment on Friday which is awesome.

The reception team are lovely when you come in.

They always sort me out, I can get an appointment when I need one, I come down rather than phone. The staff are good, friendly and helpful and if they can do it for you they do.

I would give today 5 out of 5, today went well. Since Covid it is not easy to get in to see anyone.

I rang today for an appointment and got one this morning and the person I saw was very helpful. Last week when I tried to get an appointment for my children and was told they had doctors off sick so to go to the walk in centre.

When you are in everything is fine, it's just getting in.