Woodcock Road Surgery
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Reviews Summary
3 out of 5 stars
Based on 40 reviews
Review data
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5 star reviews
- 40%
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4 star reviews
- 20%
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3 star reviews
- 5%
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2 star reviews
- 5%
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1 star reviews
- 30%
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Recent reviews
You can't see a doctor or it takes three weeks to get in and see a trainee. Then you're rushed in and out - they told they can only see patients for three minutes and you're only allowed to mention one thing per appointment. The people there are friendly though.
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Woodcock Road Surgery
Thank you for leaving your feedback, we are sorry on this occasion that your experience was a negative one. I would like to clarify as Practice Manager that your Doctors have 10 minutes per consultation and our trainee Doctors receive 15 minutes per consultation. We strive to monitor our available appointments and we do have same day appointments available every day, if you have continued concerns please contact the practice and ask to speak to the Practice Manager so that I can look into your concerns. Best wishes Heidi Shadmy
I've been trying to get an appointment about my constant pain for the last 18mths-2yrs. When you phone you just can't get through and you can't book online.
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Woodcock Road Surgery
Thank you for your feedback, I am extremely sorry that you have felt that you have had a negative experience for the last two years at our practice and this concerns me that you state you havent been seen for 2 years, please could you kindly contact the Practice Manager so we can support you and investigate your concerns personally. Many thanks Heidi Shadmy
They're really good. The only thing is the 8am phone call to book an appointment.
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Woodcock Road Surgery
Thank you for leaving your feedback, we appreciate all the feedback we receive and we use it to review our services and how we can make improvements. Best wishes Heidi Shadmy, Practice Manager
No problems ever.
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Woodcock Road Surgery
Thank you for leaving your feedback, we appreciate all the feedback we receive and we use it to review our services and how we can make improvements. Best wishes Heidi Shadmy, Practice Manager
... muscle. It's hard to see a doctor anyway, I see the physio and chemist.
If it wasn't for the chemist there I'd have been worse.
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Woodcock Road Surgery
Thank you for leaving feedback for Woodcock Road Surgery, we are sorry on this occasion that your experience wasn't a positive one. We will review this feedback in our Clinical Governance meeting. If you would like to access our services to support your concerns of pain management, please call the surgery during core hours. If you would like to discuss this feedback further please call to speak to the Pratice Manager. Many thanks
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Woodcock Road Surgery
Thank you for leaving feedback for us to respond too, on this occasion I am sorry that our service has not met your expectation. If you would like this investigated, please send an email to [email protected] Thank you.
I went to collect a prescription. It was wrong, so they got it changed & it was still wrong! Mistakes may happen, but should it take close to an hour & 3 goes to get a prescription, right?
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Woodcock Road Surgery
Thank you for leaving feedback for us to respond too, on this occasion I am sorry that our service has not met your expectation. Whilst we appreciate mistakes do happen, it would be useful to look into why this occurred, so the Practice can reflect on this as a learning event. If you would like to contact us, please do so by emailing [email protected]. Thank you
I have ostrich arthritis and my finger is in large and the times I have been to this practice . I work and in big pain. The doctors know and won't help me
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Woodcock Road Surgery
Thank you for leaving feedback for us to respond too, on this occasion I am sorry that our service has not met your expectation and I would like to discuss your concerns with you. Please make contact with the practice and ask to speak to me, Heidi Shadmy the Practice Manager. I look forward to hearing from you soon. Kind Regards Heidi Shadmy
... 00 in the scramble in appointments.
why sytem online is not in use is a worry.
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Woodcock Road Surgery
Thank you for leaving a review following your recent experience. Please could you kindly contact me via the practice email address [email protected] so that I can investigate and support you further. Kind Regards Heidi Shadmy Practice Manager
I think it's really good. The GP listens to you, they were not in a hurry and that's what I really liked. It's not so good that the website never seems to be working so you have to call the surgery instead and then you have to wait. I was number 15 in the queue and had to wait half an hour.
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Woodcock Road Surgery
Thank you for taking the time to provide a review on this occasion, your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population. We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! We are working hard to address our access for patients which include opening elements of our website to allow patients to request appointments, we are also encouraging our patients to register for the NHS App which will support freeing up the telephone lines for those in need. Kind Regards Heidi Practice Manager.
I find all the staff good and I can get an appointment okay. Sometimes it is hard to get through on the phone and the online does not always work.
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Woodcock Road Surgery
Thank you for taking the time to provide a review on this occasion, your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population. We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! Kind Regards Heidi Practice Manager.