Wymondham Medical Partnership

When you get in you're fairly well looked after, it's just a case of being able to get in. When you're not well it can be three weeks for an appointment. Today it was four stars. I'm very reluctant to give my blood away but she found it straight away!

It's fine, I've been using here for ages. They were very helpful on reception this morning. All very friendly in an environment that's always quite trying.

When I used to come down it was full up, now it's empty and you can't get an appointment. Why's that? The staff in there are brilliant, everybody's kind and nice. When it's something serious they do fit you in. Most times it's pretty good.

It's alright, they do what they're supposed to. The girls do try and it's not their fault but there's problems between here and Bowthorpe hospital trying to coordinate appointments and medications.

I have to have regular blood tests and these can be hard to book in time for my hospital appointments. This time the problem is the hospital's end.

I think this is one of the best doctor's surgeries in the land! I used to live elsewhere where my doctor was awful. I think they're super-efficient, they respond quickly.

This morning I was 19th in the queue, I used the call-back and they got back to me in 15 minutes. I saw a trainee physician who was flawless.

I'm diabetic and saw the diabetic nurse when I enrolled and she'd already read all my notes, was incredibly supportive and arranged for me to have blood tests. She was very approachab ... le.

I had a cracking doctor today, he was very thorough and I can ask to see that particular one. He helps out quite a lot, he's been brilliant.

I've got an autistic son and they're brilliant with him too. It's hard to get appointments, you can't get anything for the same day and it's weeks on end for a blood test.

I usually ring up and the online form is only open from 6-7am. It's frustrating and means I can only give them three stars.

I like it, I only come here for birth control or to do my blood pressure for my prescription. It's really easy because I can do that myself. Most people here are really friendly and happy. You can get through quite easily most of the time.

It's OK. I'd like to see less pressure put on the nurses.

The triage system seems to put everyone through to them first. It's not that the nurses aren't doing their job, they're great, but you have to do these extra steps to end up seeing a doctor anyway.

Like today, I had to see the muscular team when what I need is a physio which my wife has told me now that I can self-refer to them. The person I saw today didn't tell me and reception didn't know you could do this.

The nurses waiting are ... a is packed and the rest of it is empty, why don't they swap areas? I don't think the surgery gets enough patient feedback - the PPG doesn't exist anymore which is a shame. Once you get in it's fine so I'll give them four stars but there seems to be a waste of time and money with multiple appointments for things.

It used to be great and now it's not. You can't get through for appointments then you have to argue with the receptionists and nothing's followed-through.

You shouldn't have to tell the receptionists what's wrong with you. I was told I had cancer for three months but it was wrong and actually it was another patient.

They say one thing and do completely the opposite. This used to be busy and now you never see anyone.

You have to get online to engage with them but they're always prompt with their response - professional and supportive. All the staff are very professional and you never feel rushed. We've moved a lot and this is one of the better ones.