Attleborough Surgeries

Feedback

• patient's accessibility

  1

  Submitted by Anonymous 22nd April 2021

  It now takes twice as long under your new arrangments to get to speak to a doctor. Not at all patient friendly It.took my wife 7days waiting get to speak to doctor and did not get a call even after 7 days. My wifes call was urgent but that didnot seem matter

• Reply from Attleborough Surgeries

  I am very sorry to learn of your experience when trying to arrange to speak to a member of our clinical team. You will be familiar with our on-line triage arrangements, which follows the national direction of travel for access to primary care services. This has enabled us to manage patient demand more quickly, with the majority of patients waiting only a few days and many receiving contact and a response to their health concerns on the same day, rather than having to wait a number of weeks. We are always happy to look at specific circumstances where we have not met patient expectation to see whether there were specific and legitimate reasons for a delay or whether there are lessons that we can learn in order to improve our services going forward. Additionally, while we have moved to an on-line system, which we are encouraging our patients to use, our reception team remain very happy to support people to access our services if you contact us by telephone. If you would like to contact the Practice directly with your details, I would be more than happy to investigate your concerns further and respond to you directly.

• Same day appointment

  5

  Submitted by Anonymous 11th March 2021

  Requested an appointment with a nurse via the online form, received a call back within 30 minutes and offered an appointment within 2 hrs. Staff were fantastic, friendly and efficient. Couldn't ask for more. They are a credit to the NHS and our community!

  
  
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• PHARMACY EXCELLENT

  4

  Submitted by BRIAN GILBERT 10th March 2021

  BUT "PATIENT ACCESS" A NIGHTMARE. I HAVE USED IT FOR YEARS BUT NEW LOG IN REQUIRES A " MYSTERY" WORD THAT i HAVE NEVER HAD. NOBODY WANTS TO HELP.

  
  
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• Poor organisation

  1

  Submitted by Anonymous 7th March 2021

  Poor organisation from the surgery. No practise manager information on the surgery website to make a formal complaint. Patients with medical conditions are not being contacted by the surgery and being shrugged off by them.

  
  
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• Attleborough surgery

  4

  Submitted by Anonymous 24th February 2021

  Repeat prescriptions easy and COVID safe. Al contacts good, receptionists can be poor - was she ill?

  
  
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• outstanding service

  5

  Submitted by kerrie 17th February 2021

  We support adults with learning disabilities. Attleborough has always been brilliant in responding to us from Admin to nurses and GPs. i cannot fault how hard they all work and they are very much appriciated by our staff and service users. thank you all

  
  
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• Online request

  4

  Submitted by Anonymous 5th February 2021

  I filled in a form on the website and they called me back quickly even though it was not urgent, but I left a mobile number and they called on my landline instead. They sorted my problem out but when I went to collect my medication I had to go to Queens Square even though I was told it would be at Station Road.

  
  
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• Poor communication

  1

  Submitted by Emily 11th January 2021

  Notified by reception that I had abnormal bloods (was unable to get this information from a clinician) and required additional blood test. Various communication with reception staff about being able to access a blood test with some difficulty. Requested a call back- never received. Requested a call back from practice manager- not yet received. Still not been able to speak to a member of the nursing or medical team

  
  
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• Prompt telephone call back

  5

  Submitted by James 10th January 2021

  Dr Paul Roebuck has always called me back for telephone consultations, and taken the time to talk through the issues, as well arranging changes to medication very quickly.

  
  
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• Too busy to care

  2

  Submitted by Anonymous 5th January 2021

  Too quick to fob you off to other services without trying to get to root of problem. I've had panic attacks for years that were successfully controlled by medication. Started to feel extremely tired & generally unwell. Blood tests done & told I was anaemic. Collapsed at home & admitted to hospital with a heart problem associated with my medication. Hospital doctor very quick to identify the problem with just an ECG which could have been done at the surgery but wasn't offered. Panic attacks back but fobbed off to the wellbeing service that were unable to help due to medication & heart issue they're not qualified to deal with. No annual check ups have been offered to me for the past 3 years, can't blame that on covid!

  
  
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