Aylsham Surgery

Feedback

• I must give it a five!

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 30th September 2024

  They've been quite responsive. I've sent them a message on the app and a doctor called me back. I feel very fortunate as I know it doesn't always happen that way. On this occasion I must give it a five!

  
  
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• I can't get an appointment

  3

  Submitted by Healthwatch Norfolk staff on behalf of patient 20th September 2024

  I can't get an appointment for love nor money. I've got no faith in it anymore. I feel like they just do their best to get you out of the door with some pills. They don't have a clue what you're talking about half the time.

  
  
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• They are really good once you're in

  4

  Submitted by Healthwatch Norfolk staff on behalf of person 30th June 2024

  It's pretty good when you call in the morning; they call you back that day with a triage call. The doctor will decide whether you need a face to face appointment. The only issue is waiting a long time on the phone. They are really good once you're in. The practice Nurse is brilliant. The aftercare there is really good.

  
  
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• Really supportive

  5

  Submitted by Anonymous 24th June 2024

  I felt really unwell with my mood and talking to the mental health practitioner really helped. Came up with a mini plan to supportive me to move forward. Felt listened to and cared for

  
  
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• Should be more face to face appointments

  3

  Submitted by Feedback collected by Healthwatch Norfolk staff 22nd May 2024

  The GPs always seem to talk to you on the phone, so you end up self-diagnosing. I think there should be more face to face appointments. Although Dr Pearce couldn't have been better!

  
  
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• They do their best

  3

  Submitted by Feedback collected by Healthwatch Norfolk staff 22nd May 2024

  The surgery do their best and you can see people in-person, but they tend to do it remotely. I sometimes feel that you are passed from one department to another, so you might see a nurse, physio or doctor and I feel that they are not efficient at putting you with the right person. I may be being 'old fashioned' but I want to see a GP. I also saw the physio at the practice and was given a printout of exercises and told I can't have a steroid injection. I'm in pain when I sleep but the exercises can take 6 weeks to work and I was then referred to another clinic who gave me exercises too. I'm thinking I might have to go private for my physio to get additional treatment. I would rate my physio experience at the practice 2/5 stars.

  
  
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• Daughters first blood test

  5

  Submitted by Victoria Astley 25th February 2024

  My daughter had an appointment on the 25th feb at Aylsham for her first blood test. She was very nervous. Jessica who we had the appointment with was absolutely brilliant. She was kind, caring, understanding and made the experience so much easier & better. Please pass on our comments and it means a lot to also someone (myself) who is an experienced practice nurse to meet nursing colleagues who are fantastic at their job ! (Also I asked for some water for her & the lady who got it for her was lovely too asking if we needed anything else)

  
  
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• Honest feedback on this GP practice

  5

  Submitted by Anonymous 7th February 2024

  Having worked in the NHS for 42 years as a chartered physiotherapist, I’m well aware of the challenges of delivering healthcare and although I’ve had some problems in the past, when I’ve brought them to the attention of the practice manger and other staff I have always been responded to and my concerns taken seriously I do think the practice has worked hard to improve its delivery and I’ve found the staff to be friendly and helpful The staff in the pharmacy are great and it never takes the 3 days for my prescription to reach the chemist although I always try to not leave ordering until the last minute I recently travelled to an African country where I needed a GP letter for one of the drugs I take and it was done for me within a day and proved vital to me being allowed to board my flight You can always find fault with any organisation and having read the recent reviews I feel some of them are a little unfair and do not reflect the service I have experienced The NHS has been chronically underfunded for years and it is difficult to meet expectations of patients, when there s a lack of GP and other staff like physios OTs specialist practitioners but I have always been treated with respect and listened to With the addition of a new GP to the practice recently I’ve not had problems either getting a consultation phone call or a face to face when appropriate Healthcare evolves and we have to find new ways of delivering it , so it isn’t always necessary to see a doctor face to face if another staff member can deal with the issue

  
  
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• Fantastic helpful service

  5

  Submitted by Colin H 1st February 2024

  I changed to this practice from another Aylsham GP practice where it was impossible to get an appointment and reception staff were unfriendly, uncaring and rude. I'm so glad I transferred here as my experience couldn't be more different. Absolutely no problem in getting a face to face appointment with dr's and having recently had an operation leaving s wound that had needed daily dressing changes I've found all the nurses to be professional and friendly. I would highly recommend this practice.

• Reply from Aylsham Surgery

  Thank you so very much for taking the time to provide feedback on your recent experience with our Aylsham surgery. I am very sorry to read that you have needed an operation and follow up dressings but glad to read that you have been able to get support with regard to appointments and that the nursing team have been professional and friendly when you have seen them in relation to your dressings. I will pass on your kind comments to the nursing team as it is always uplifting to hear positive feedback. I wish you well in your recovery. Best wishes Wendy, Practice Manager.

• I was very impressed

  5

  Submitted by Feedback collected by a Healthwatch Norfolk employee 31st January 2024

  I wanted to see the Asthma Nurse but they weren't there. However a doctor called me back instead to help me. I was very impressed.

• Reply from Aylsham Surgery

  Thank you so very much for taking the time to provide feedback on your recent contact with the practice. I am really sorry you were not able to speak to the Asthma nurse on the day you called. I am glad to read however that you were able to speak to a doctor in their absence. I will share your comments with the team as it is always really helpful to know what we are doing well at and areas of improvement and you raising the issue of not being able to speak to an Asthma nurse is something we will look into for the future. Best wishes Wendy, Practice Manager.