Beechcroft Surgery

Feedback

• Honestly the WORST GP surgery around

  1

      

  Submitted by Emma 31st May 2023

  Honestly the worst surgery I’ve ever been to , from children to elderly my family have had nothing but negative comments on this place. From my own child that couldn’t see due to BOTH EHES Severely infected , wouldn’t give him nothing , my elderly father in law with two knee replacements wouldn’t even prescribe him painkillers!! Absolutely shocking I’ve been numerous times for different things wrong with me and always been FOBBED OFF and given nothing! Been for mental health and was told by my gp that I need to “ get a grip”!! Can’t wait to change surgery because these are shocking

• Reply from Beechcroft Surgery

  I am sorry you have had this experience, we endeavour to do the best for all of our patients. I will look into these points for further information. Kind regards Sheila Beechcroft Surgery

• could be better GPs

  1

      

  Submitted by Anonymous 25th April 2023

  There is one GP who is quite rude and abrupt, talks over you rather than listen to your concerns. There has been poor treatment before with this GP where I felt fobbed off and left with more questions than answers. The majority of the reception staff are good, but there is always one who lets the team down.

• Reply from Beechcroft Surgery

  We are sorry you were not satisfied with your consultation, I will relay your feedback to the GP's I will also speak with the Reception manager .

• Fobbed off

  1

      

  Submitted by Anonymous 24th April 2023

  Whilst discussing a complex medical issue by telephone, they decended into shouting at me to get their point across, but did not offer a suitable resolution.

• Reply from Beechcroft Surgery

  I am sorry you felt that you were not listened too, or had a resolution to your problem, I will look into this for more detail Kind regards Beechcroft Surgery

• terrible experience with 1 gp

  1

      

  Submitted by scott birch 3rd March 2023

  after joining this surgery from another I was quite impressed with communications and waiting times but was disappointed with the attitude of one doctor towards my medication use. The doctor had an issues with my occasional use of sleeping pills and long term use of painkillers. I understand that some people miss use/abuse pain medication but that really does not apply to me The painkillers are controlled/stable with almost no side affects and have given me 70% of what I would class as a normal life ,without them I would be bed ridden/out of work/claiming benefits even Norwich wellbeing advised and encouraged me to leave this surgery I am no longer a patient

• Reply from Beechcroft Surgery

  We are sorry to hear of your dissatisfaction on obtaining the prescriptions for pain killers and sleeping tablets. In accordance with local and national guidance the practice has a strict policy about use of medications which cause dependence and are harmful. We are happy to support people to withdraw from these medications recognising that it can be extremely difficult to stop using them. Many people who do stop using them altogether report significant improvements in their wellbeing.

• Aorta check up

  5

      

  Submitted by Roger Hibbins 6th September 2022

  First class service on time and with care on this national programme : nurse practitioner was excellent

• Reply from Beechcroft Surgery

  Thank you for your positive feedback, we\'re glad you had a positive experience

• lack or ear wax removal “service “

  1

      

  Submitted by Roger Hibbins 6th September 2022

  Had blocked ear from ear wax buildup , very sore and very deaf, told by local G p reception Beechcraft Costessey that 10 days for referrals to see if I had ear wax build up ( I had ) then perhaps up to six months wait ! Had to go private £60 for 10 mins treatment at home to remove wax

• Reply from Beechcroft Surgery

  We\'re sorry you have had a bad experience, we unfortunately cannot perform ear syringing at the surgery as this is deemed no longer safe due to the risk of perforated ear drums and we have not been doing this for some time now. We advise patients to follow the NHS recommendations (link below); https://www.nhs.uk/conditions/earwax-build-up/ This explains why we ask for the wait time as in most cases it clears naturally. As you say we can refer you on the NHS to have microsuction with your consent after your ears have been assessed by one of our HCA\'s or practice nurses but we unfortunately do not have any control over the wait times to have this done.

• Where are all the people?

  3

      

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2022

  The NHS is shot. Having said that it is not just the NHS - can't get staff, can't get this can't get that. Where are all the people? I can't remember the last time I needed an appointment but when my wife did all she could get was a nurse. The nurse did what was needed

• Reply from Beechcroft Surgery

  Thank you for feedback. I\'m glad our nurse was able to help your wife

• It's this surgery that got me to 86 years old

  5

      

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2022

  It's this surgery that got me to 86 years old, they're alright really!

• Reply from Beechcroft Surgery

  Thank you for your positive feedback, we look forward to many more years

• Doctor was Brilliant

  5

      

  Submitted by Collected by Healthwatch Norfolk staff 28th July 2022

  The doctor I saw was brilliant. He wanted me to have a blood test but there was no nurse available to do it, so he did it himself. I find the receptionist very helpful and understanding. Most of the time appointment are punctual. They get prescriptions sorted well and do medical reviews. I am due to have a test after having long covid and was having to got to the hospital for it but I have been called and made an appointment to have it done here which is much more convenient.

• Reply from Beechcroft Surgery

  Thank you for your positive review

• I can't complain at all

  5

      

  Submitted by Collected by Healthwatch Norfolk staff 27th July 2022

  I think they're very good I can't complain at all. I rang up yesterday, was seen here in the afternoon and then the Dr wanted to see me again today.

• Reply from Beechcroft Surgery

  Thank you for your kind feedback