Boots Opticians (Norwich, Castle Mall)
Telephone: 01603 763397
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Genuinely impressed by the service
10th August 2023I visited Boots Opticians, Castle Mall a couple of months ago for an eye test and replacement glasses, one of which was a special pair for my hobby. I genuinely found the staff to be delightful: most were training but were keen and enthusiastic in every way: if they didn’t know, they said so and made sure they found out. The optometrist, also training, was equally lovely and for the first time ever, reassured me by setting a context for my eye sight. He was careful to double check that everything with the prescriptions would be just so. I have had other similar experiences with this optician’s recently through two family members and can say, even down to a reminder phone call, the staff were equally helpful and very pleasant. I like the ethos Boots Optician is trying to develop and would definitely recommend them to others.
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still waiting for glasses
14th December 2021I had to have my eyes restested after the original test was not correct. Second test fine and duly went to collect glasses for the second time. One pair for every day and one pair of sunglasses. Unfortunately. the sunglasses were not tinted!! Staff apologised and and said they would send them away again and contact me within a week. Unfortunately, we are now 2 weeks later and I have heard nothing. Why does no-one answer the telephone at Boots? It says "Your satisfaction guaranteed". This is certainly not the case. If only someone would answer the phone!! What sort of customer service is this? So frustrating.
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Can't get through on phone
21st June 2021Any day, any time, always engaged.
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Enthusiastic staff
21st May 2021Staff were very polite and helpful
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Very good opticians
26th November 2019Very good opticians. I go with my sister but the staff are very nice to us. They have explained any treatment I've had clearly. They send reminders for my annual checks and I go - really easy.
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Very good for my hearing aid
27th August 2019I got my hearing aids through Boots and they were very good. They do the maintenance for me too and that's also good.
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Excellent service
24th July 2019Excellent service when I go for my yearly eye tests.
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