Caister Health Centre

Feedback

• Cancelled appointment

  1

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  I had an appointment to see the nurse. No one had told me that the nurse was ill. I was told that I had been texted but they don't have my mobile number so that isn't possible.

• Reply from Caister Health Centre

  Thank you for your feedback, I am sorry to hear of your experience, should you wish for us to check what happened, please do not hesitate to contact the Practice and ask for myself. Regards Zoe Dearlove Complaints and Investigation Officer

• Would like to be seen sooner

  3

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  You have to wait about 3 weeks to see a doctor, It's a bit frustrating. You can't get through on the phone so I use online, then they reply quite quickly. My doctor is quite good, thorough and he doesn't try and hurry you. I could really do with my issues being dealt with quicker though, it's not urgent but it's not nothing either.

• Reply from Caister Health Centre

  Thank you for your feedback. I am pleased you are happy with your GP and appreciate your feedback in regard to you the waiting time for an appointment. Regards Zoe Dearlove Complaints and Investigation Officer

• Excellent staff

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Absolutely brilliant. They're patient, happy to have a joke and a chat. The nurse practitioner is reassuring and calm and makes you feel at ease. Excellent staff.

• Reply from Caister Health Centre

  Thank you for your kind feedback, I am pleased you are happy with the service. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Good staff

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  It's good. The doctor looks after me very well. Reception is very good. I've been here 10 years now and I think it's improved.

• Reply from Caister Health Centre

  Thank you for your kind feedback, I am pleased you are happy with the service. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Short wait time

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Pretty good. The wait time wasn't long and everything was pleasant.

• Reply from Caister Health Centre

  Thank you for your feedback. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Supportive and helpful

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Always supportive and very helpful for patients and carers. We see the same doctor every time which is helpful. Because of ongoing health conditions the consistency is good

• Reply from Caister Health Centre

  Thank you for your lovely feedback, I am pleased you are happy with the service. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Good surgery

  4

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  I get seen if I need to. They're a good surgery and do their job.

• Reply from Caister Health Centre

  Thank you for your kind feedback. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Excellent

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  They've been excellent. Very efficient. It was hard when they switched to online for prescriptions but now they have paper forms.

• Reply from Caister Health Centre

  Thank you for your feedback, I am pleased you are happy with the service. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Tricky getting an appointment

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  I came in for my shingles jab which was good. Getting an appointment is tricky though. I had a scan at the hospital and the doctor wanted to talk to me about it. When I rang up to make the appointment I was 24th in the queue and then I had to wait 3 weeks to be seen. I guess it wasn't urgent though. There's not enough doctors and a lot of people!

• Reply from Caister Health Centre

  Thank you for your feedback. We do have a new phone system which enables you to be called back rather than wait in the call queue if that is more convenient. Regards Zoe Dearlove Complaints and Investigation Officer

• Unable to edit my previous review

  4

  Submitted by Anonymous 6th October 2023

  I want to add to the review below, that on speaking to the right person the service was actually more helpful. I think the issue was really communication between different parties involved. Once I spoke to Jonathan, he was more helpful and empathetic, and more had been going on behind the scenes to try and resolve things than it first appeared. By the time I spoke to him I'd registered elsewhere, but he said that if I was unable to resolve the issue with another practice that they'd be happy to reregister me and sort things out for me. I appreciated the personal touch and found him reaching out to be useful, so thank you for that.

• Reply from Caister Health Centre

  Thank you for taking the time to leave your initial review and for the further update. I am sorry that you were not happy with the Practice but am pleased that on speaking to Jonathan your concerns were addressed. I hope that you are satisfied with your new Practice but should you need any further assistance, please do not hesitate to contact us. Regards, Zoe Dearlove, Complaints and Investigation Officer.