Dr does not listen to his patients, I feel like his just wants to hurry you up. And tells you when in pain to do more exercise, to me and and my son who are active. And who doesn't sign a fit note.
If you want to e-mail you can't only when the practice is open. Why not very helpful. I wouldn't expect an answer when it was shut but I would expect to be able to leave a message.
ARE THERE ANY DOCTORS STILL AT THIS SURGERY????
Was bad enough getting an appointment to see a doctor prior to covid but now seems they are all in hiding and letting the receptionists and nursing staff handle everything!!! You may be lucky and get a follow up call regarding your enquiry which you fill out on line, could be from a nurse, a paramedic, even a receptionist but never received one from a doctor in over a year........ and that’s including myself and my 5 other family members.
Does this just not push people towards using hospitals, where the doctors and nurses have been working tirelessly for over a year, while the doctors at this surgery hide away
I recently wrote requesting a face to face chat with my wife present because:
1) I’m partially deaf so the use of the surgery and hospital now using the phone to discuss ongoing problems and treatment does not always work well.
2) getting a response via phone was not good.
I have experienced mental health issues for 20 years. Most doctors I have seen have given me just antidepressants and sent me home. The first time I was truly listened to was by Dr Maliki when I has PND and was subsequently diagnosed with post natal OCD. I was given full support by him with access to an appointment whenever I needed it, help with therapy as well as regular medication reviews and health checks. Since he left the practice, I struggled to find a doctor that took my mental health as seriously as they would a physical health problem. A couple of years ago I had an appointment with Dr O'Donnell, I discussed my medication, my mental health and freely talked about the symptoms. There was no judgement, he actually listened. We discussed the best medication obviously but he signposted me to various places that could help. Not just for therapy but also for mindfulness, meditation etc. Not once did he mention my weight which was a huge relief as I knew I was overweight but I was also aware that overeating was a symptom of my depression and until that was dealt with, I wouldn't be strong enough to focus on my weight. There was no weight stigma and no mental health stigma. He continues to be relatable and easy to talk to and isn't a prescribe and go doctor. I am always going to suffer with mental health issues but thanks to Dr O'Donnell I have reclaimed my life. I practice meditation daily, I exercise more and I have found the confidence to begin my degree in psychology thanks to his support. I genuinely owe him my life and I will never be able to thank him enough. I am also aware he would tell me that this comment alone is rubbish, it is me that did the hard work to get my life on track and find the strength but he definitely helped me find the right path that worked for me.
We would like to thank the Surgery for arranging first doses of Covid-19 vaccinations for my wife and myself as full-time carers of our two adult sons who have learning disabilities. Also for arranging first doses for our sons today at home, administered by the Surgery's paramedic Michelle. She was very professional, worked very well with my wife and myself, and was very understanding of our sons' difficulties in accessing the vaccine. It all went so much better than we could have hoped for. Please pass on our thanks to Michelle.
Firstly, there is no hand sanitizer on the outside of the building, and you are then asked to press the same button as every one else to call reception. It is good everyone has to sanitise once inside, but I feel it should be on the outside as well if they are asking everyone to press the same button. Once someone answers the call I felt very uncomfortable having to give more information than my name. Surely you can tell from someones name that they are booked in without having to tell the 6 other people who stood behind me my date of birth and who I was seeing. When I said I had an appointment with the nurse I was then asked 'are you here for a blood test'. I simply said no as I did not feel comfortable announcing to the 6 other people that I was there for a smear test. Giving out personal information with GDPR should be considered. If more information is needed from people than their name there should be a system where this can be done confidentially. Also while I was on the call to get in 2 people left the buliding - only using the same entrance/exit does not allow for social distancing. The premises (Sussex road branch) has the opportunity to allow for a separate entrance and an exit. Using the 'normal' entrance would also allow people to come in through an automatic door which they then would not have to touch, and a sign could ask people to hand sanitise before checking in on the electronic checking in system they used to use, which would also mean people do not have to speak out personal information in front of strangers.
Please note that my complaint is about the system, not about the nurse or the appointment in any way at all.
HCA’s need more training. I have blood tests regularly so am familiar with procedures. Normally nurses have no problems taking my. But, 1 particular HCA takes blood differently. It took 3 attempts to take blood from me using the same needle. She didn’t change needle size, or use butterfly clip etc. Just told me it was my fault. My arm is now very sore, bruised and a large lump has appeared. I am on my own and have spent months shielding, so was nervous about going out today. I found a simple procedure very upsetting.
I visited the surgery on Thursday February 11 th and while I was waiting in the reception area I watched an older female patient arrive. It was a very cold day with ice and snow on the ground. She was alone and had made her way to the surgery to find that she had come a day early. Georgina dealt with her in a most kind and gentle manner, and offered to see if she could arrange for someone to see her anyway. It was lovely to see how sensitively she dealt with the problem.
It reminded me of an occasion a few years ago, when I had an issue with a damaged wrist and had been told by a pharmacist at the weekend to go to the surgery first thing on the Monday to arrange to see someone about it. The initial person at reception was quite brusque with me and told me that I could not see anyone for 10 days. Georgina overheard and took over saying gently but firmly that she would see to me once she had finished with her current patient. I should have shared that feedback then but didn't.
She is an asset to your reception team.
I have an ongoing mental health issue which means I keep in contact with the surgery on a fairly regular basis.
I have never been disappointed with the quick response and the kindness of all the members of staff I have come into contact with. Given the current circumstances, it would be very easy and understandable for a message to be accidentally missed. But none of mine ever have and for that I am extremely grateful!
Thank you so much!