Church Hill Surgery

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• First class service

  5

  Submitted by Anonymous 28th September 2022

  Always been treated well, contacted by nursing staff and then Doctor if necessary as soon as you ring them, lived here ten years and can't fault them.

• Reply from Church Hill Surgery

  Dear Patient, Thank you for your lovely feedback. We're pleased you are happy with our service.

• As good as it can be in expanding village

  4

  Submitted by Collected by Healthwatch Norfolk staff 25th August 2022

  It is as good as it can be in a village that's expanding. It has doubled in size. They're a nice gang here but there are lots of locums so not great consistency. There is a normal wait when calling for an appointment but you usually get one straight away.

  
  
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• Drs, Nurses and Dispensary all fabulous

  5

  Submitted by Collected by Healthwatch Norfolk staff 25th August 2022

  The Drs, Nurses and Dispensary are all fabulous and doing a brilliant job in my personal opinion. I recently had to go to hospital and the surgery contacted me for a follow up straight away. I had to come in for a BP check and when I came in I didn't feel well and asked if someone could listen to my chest and they had me back in at 4pm that day!

  
  
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• 90% of the time they are very very good

  4

  Submitted by Collected by Healthwatch Norfolk staff 25th August 2022

  90% of the time they are very very good - all the staff and nurses are very good. Maybe the Drs would lose them the point, sometimes they are not helpful or interested.

  
  
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• I'm not ungrateful but it feels like an effort

  3

  Submitted by Collected by Healthwatch Norfolk staff 25th August 2022

  The Drs are alright here, but you can't see them any more it feels like an effort to get past reception. If it is an emergency or a child then you get in straight away but for us, the parents - nope. I'd go to a pharmacy first.

  
  
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• I can't fault this surgery

  5

  Submitted by Collected by Healthwatch Norfolk staff 25th August 2022

  I can't fault this surgery, honestly the nurses and drs are brilliant, I have been a patient a long time and they have always been lovely.

  
  
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• Can't fault it

  5

  Submitted by Collected by Healthwatch Norfolk staff 24th August 2022

  I phoned last week and got seen the same day, there was no wait. I got a referral for physio to start a week later. I can't fault it.

  
  
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• Very happy

  4

  Submitted by Collected by Healthwatch Norfolk staff 24th August 2022

  We're very happy with the service, no hassle at all. The only thing I'd change is widening the disabled bay, the spot is a bit narrow and as there's only two sometimes there isn't a space free.

  
  
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• Good service

  5

  Submitted by Collected by Healthwatch Norfolk staff 24th August 2022

  The whole thing is good. Recently I came in with an insect bite and got seen by the nurse the same day and was given antibiotics, it was a good service. I never have a problem getting an appointment, when you ring you get one.

  
  
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• Always look after me

  5

  Submitted by Collected by Healthwatch Norfolk staff 24th August 2022

  I saw the nurse practitioner today, it was good. The practice is very good, they always look after me and I get on well with the staff.

  
  
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