Together Dental Watton (Clarence House)

Feedback

• Cancelled twice in 15 months

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  Submitted by Collected at Healthwatch Norfolk event 22nd February 2022

  They cancelled twice in 15 months and don't seem to have any dentists. Since COVID they couldn't do any appointments. I had an appointment booked but they rang asking if they could cancel it. I said I did actually have a problem I would like them to look at so needed an appointment. I did get an appointment but I had to sit and wait - but at least I got an appointment. I believe there's now only three dentists at the practice - there is normally five.

  
  
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• Lost dentists and now can't get check-up

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  Submitted by Collected at Healthwatch Norfolk event 22nd February 2022

  We've got registered but tried to get a check-up and they told me they are not seeing people unless it's an emergency. They were down to four dentists and I think they are now down to two and will be down to one soon due to maternity. I feel sorry for children who will probably have never seen a dentist.

  
  
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• Can't get an appointment

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  Submitted by Collected at Healthwatch Norfolk event 22nd February 2022

  I can’t get a dental appointment here. I’ve been a patient before. I haven’t tried to book an appointment but usually they message me for my check-up. I haven’t seen anyone in 2 years now.

  
  
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• Great service and patient care

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  Submitted by Anonymous 28th January 2022

  It is clear that they are all doing their best in the circumstances, I was told they had half of their dentists leave in the last 6 months, overall excellent standard of care with lovely staff and dentists.

  
  
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• Given Private Choices / Alternatives

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  Submitted by Mr Alan G Clare 18th February 2020

  Efficent professional care from my new dentist. Everything explained carefully and helpfully. I was surprised that I was informed about 'other options' which were private care. I had an ankle fusion and a broken leg last year, o no occasion were treatment options other than my chosen NHS ( I am a proud NHS manager) were ever suggested. It sort of spoil the consultation.

  
  
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• Not very good

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  Submitted by Anonymous 31st July 2019

  I went for an appointment and asked for them to carry out a procedure and they wouldn't. I wanted them to swap black fillings for white and they wouldn't. They wouldn't take them out. They aren't very good anyway.

  
  
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• Good and bad dentists

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  Submitted by Anonymous 28th September 2018

  I've seen good and bad dentists there, I hadn't been for a few years because of a jaw problem. Rough, bad attitude, and in a hurry. They said I didn't have enough room and should just take some teeth out. I wasn't happy with him so went to Kings Lynn. Deaf Connexions got me a new dentist, they said the same thing but she was much more accommodating. I don't think they've met a deaf person before and wanted me out. They should have more patience and talk more before doing anything, should be friendly, and provide extra time for appointments.

  
  
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• I find them okay...

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  Submitted by Anonymous 28th August 2018

  I find they okay but would much prefer to access one in Dereham.

  
  
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• An adequate job

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  Submitted by Anonymous 23rd August 2018

  It's difficult to be nice about the dentist but they do an adequate job.

  
  
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• Polite and efficient

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  Submitted by Anonymous 15th August 2018

  I've only been using a couple of years. It's well equipped and has knowledgeable staff. They're polite, efficient and convenient.

  
  
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