To make a telephone appointment, required me to be in for the whole day, as they don’t give a time! I find this very inefficient. At least it could be morning or afternoon.
Reply from Cromer Group Practice
Thank you for your feedback. It is important that patients let us know when they are dissatisfied with the service we provide at Cromer. I do understand that not giving a better indication of time is very inconvenient to patients and that this system is below the high standard we aim to provide. We will be putting appointment times in place for telephone consultations and working with the Patient Participation Group to improve the appointment system.
With many thanks
Tee
What a difference 5 miles makes!
1
Submitted by Anonymous23rd February 2021
The comparison between Cromer and Sheringham surgeries websites , with their approach to COVID vaccinations is stark.Sheringham is giving detailed figures of who and how many have been vaccinated.Cromer are just throwing their hands in the air and blaming the Government for lack of regular supplies.5 miles can’t make that much difference I’m afraid.
Reply from Cromer Group Practice
Thank you for your feedback. I am sorry that you feel there is a lack of information about vaccinations at Cromer. Please let me assure you that we are working through our priority groups in-line with the government targets and are on track to vaccinate all of our patients in a timely manner.
With many thanks
Tee
Rude, disrespectful, moody
1
Submitted by Jack Davies18th January 2021
Doctors don’t care and don’t listen properly as to what you are telling them, very disrespectful and rude! Didn’t get me sick notes for ages after going there meaning I lost money through work
Reply from Cromer Group Practice
Thank you for your feedback, it is important that patients let us know when they are dissatisfied with the service we provide at Cromer. I am so sorry to hear that you feel the doctors at Cromer were disrespectful and rude and also that you did not feel you were listened to. If you would like to discuss this matter further please contact me at: cromergrouppractice@nhs.net and mark the email for my attention.
Frustrated by pharmacy
1
Submitted by Anonymous8th January 2021
I know they’re extremely busy because last year when my mum was ill they were hopeless at answering the phone, it was deeply frustrating when you’re trying to get through and it was a stress I didn’t need. Things go wrong, they bounce it back to the surgery, who bounce it back to them. From what other people are saying things still aren’t good and they haven’t learnt anything.
Reply from Cromer Group Practice
Thank you very much for your feedback. It is really important that patients let us know if they are dissatisfied with the services we provide. I\'m so sorry that your experience of using our pharmacy fell short of the high standards we try to deliver. We are working hard at the moment to introduce a number of improvements which include our call answering times and the working arrangements between the surgery and the pharmacy. We will be working with the Cromer Patient Participation Group (PPG) to help us make sure that the changes we introduce fit with what our patients should be able to expect.
If you would like to be involved with the PPG and support this work please contact them at patientcromerppg@gmail.com
Best wishes
Julie
Pharmacy is horrendous
1
Submitted by Anonymous8th January 2021
It is horrendous. We are on repeat prescriptions which we sometimes don’t get, or items are missing. My husband’s insulin has been missing before. We got somebody else’s pills the other day. One minute they’re sending them down to the village shop, the next they’re delivering them – we don’t know where we are with it. They were very rude to the staff in the village shop when some drugs went missing and accused them even though the shop hadn’t even received them. They need pulling up a bit
Reply from Cromer Group Practice
Thank you for your feedback. It is really important that patients let us know when they are dissatisfied with the services they receive from Cromer Group Practice. I\'m sorry that the service you have recieved from our pharmacy has fallen so far short of the high standard we aim to provide. The service you have described must have been very frustrating and I am really concerned to hear that any of our staff have been rude. We will use your feedback to review the way we manage prescriptions as well as the need for staff training.
If you would like me to review your specific concerns please contact me via cromergrouppractice@nhs.net marking your email for my attention and I will look into it for you.
Best wishes
Julie
Can be hard to see GP
2
Submitted by Anonymous8th January 2021
The system is a bit unwieldy in terms of getting to see a GP, with a phone call where there’s still 30 people in front of you, and then having to see a nurse practitioner before seeing a doctor. It happened with my husband and I – we both knew we needed to see the doctor, we couldn’t get through and we both ended up in hospital for over a week. We knew what we needed and couldn’t get in.
When I’ve made contact I’ve been given the choice of whether I want an appointment with a nurse practitioner or doctor; I usually opt for the nurse practitioner in the first instance because it’s a lot quicker and we have some very good and skilled nurse practitioners. But on the last occasion at the end of the consultation I was asked if I was happy with what was discussed, or did I want to book to see the GP. This is a good way of dealing with things in the current situation and good to have the option.
In August I got injured but it took me until October to be able to see a Doctor. I had a few phone appointments with practice nurses but it took a while for them to offer me an in-person appointment. In the end I saw a physiotherapist privately who wrote a letter advising for a doctor to see me in person for a formal diagnosis. As soon as I was seen at the surgery they knew that I needed an operation. I decided to have the operation privately so needed a letter from the GP, but this took nearly 2 weeks to get this because the information needed wasn’t always right. It seems that if you’re a regular patient and the staff know your condition and they know what to do with you then you get good treatment, but me being new to the surgery I felt I was being pushed back and encouraged to just rest and recover even though I did actually need to be seen. I understand COVID is a problem and it’s more difficult to go in to surgeries, but it deferred my treatment into what became a more busy time for the NHS. I don’t want to complain as it’s a really busy time, but I just wonder how many people are waiting and their condition may be getting worse because it’s so difficult to see anyone
I rang up about a small problem and I was asked to send in a photo via a link I was sent. I had two or 3 consultations in this way – it was diagnosed and I just had to send a photo in every couple of days. It’s an ongoing issue but it’s saving me having frequent trips back to the surgery. I’m fairly savvy but I did have to take a lesson on how to do it via my phone. But it worked really well
Just before Christmas I had a septic toe, I’m diabetic so was a bit worried. My granddaughter took some photos and sent them to the surgery. I was sorted out straight away with antibiotics, I was very impressed. However, if my granddaughter wasn’t here I wouldn’t have been able to do it, you need to be IT literate to press the right buttons