Cromer Group Practice

Feedback

• Who thought this one up

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  Submitted by Anonymous 24th November 2021

  Went to pick up repeat prescription and the queue was horrendous lining up outside and to top it off there was another parallel queue for COVID jabs also outside, there was utter chaos with people being given notices to read and then told to wait there indicating two chairs before they went in for a jab in the cupboard by the entrance. Mean while the queue for Pharmacy was getting bigger and bigger with many elderly folks having to wait in the freezing cold because the young girl with a clip board was saying to the Pharmacy queue “You’ll have to wait out there as there are too many people in here because we are doing COVID jabs.” The Pharmacy queue was hardly moving as usual and whole queue was disgruntled with the whole situation.

  
  
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• Impossible to contact Phlebotomy for a test.

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  Submitted by Anonymous 15th November 2021

  Told by my GP to get a blood test at Cromer as soon as possible. I have been calling through out the day for 4 days now. The announcement says the line is busy, I have left a message every day but no response. I have rung the Group Practice reception but being number 17 in the que I thought I'd better leave it for you poor people trying to get through!

  
  
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• Pleased

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  Submitted by Anonymous 15th October 2021

  I called on Tuesday to make an appointment to see the doctor face-to-face. The receptionist got me scheduled for Friday to see the doctor in-person. I was very pleased with that.

  
  
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• Horrendous

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  Submitted by Anonymous 30th September 2021

  Been to the gp practice to collect a prescription and again they hadn’t done my prescription and could sort it for me, this is about the 5th time it has happened and this is having a detrimental effect on my health, I am appalled by this to continue to happen and I would like to make a official complaint about this, what is so hard about having a prescription. Ready it is disgusting this is people’s lives they are messing around with!! I am not happy

  
  
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• Impossible to contact

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  Submitted by Paul Evans 1st September 2021

  The surgery harangues service users to get tests done etc but contact is virtually impossible, phones go unanswered, don't even try booking a blood test - call during the correct hours to listen to a message telling you to call back when they are open. I've been asked to forward my blood pressure results. I'd email except the contact section of the website does not include an email address, how can this be allowed in the modern age? There is a bot "ask us a question" feature. Come on, this falls short of the most basic expectations.

  
  
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• Kind and Helpful

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  Submitted by Anonymous 16th August 2021

  I called the surgery and spoke to a very nice and friendly receptionist. She went out of her way to help me and was very kind and sweet.

  
  
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• Phone Appointment

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  Submitted by Anonymous 3rd August 2021

  A phone appointment was arranged so I could extend my "fit to work" statement, I have a on-going, undiagnosed health issue since April, currently waiting for my dates for blood test and appointment screening at NNUH , this health issue effects my day to day life sometimes making it difficult to even dress myself. She asked what the issue was I explained, she then asked what sort of work I did I replied that I am currently on Universal Credit, she then turned rude towards me telling my this is for disabled or people with long on-going health problems and that being on Universal Credit does not require me to get a "fit to work" statement. So apparently I am fit to work with my on-going condition without being seen by a GP.

  
  
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• Told to be quiet as the doctor was in a hurry

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  Submitted by M D Barrett 6th June 2021

  I had dificulty swallowing and neck pain. I waited at the back entrance until a person turned up and took me into the first room. I said I may have tonsilitis he then told me to be quiet as he had other things to do. He performed an examination of everything and sent me away with no prescription. I was then told to get a blood test a 24hr blood pressure test a camera in the stomach and a chest xray. I still had tonsilitis to suffer. He also lied about my examination. I do ot think the man was a Doctor.

  
  
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• Rude phone call

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  Submitted by Ross O'sullivan 24th May 2021

  My partner had a phone call regarding her blood tests to witch the doctor was very rude/blunt about giving time from my partner's medication to kick in when she has been taken it every day for one year. What a joke

  
  
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• Helpful

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  Submitted by Anonymous 14th May 2021

  Annual review picked up a different and serious problem. Once this was confirmed speedy and professional action by other staff and I was immediately booked into the N&N. Couldn't have been more fast tracked and probably just as well. It's sad that it took well over 30 minutes phone hold to get an appointment early in the process. That's why not 5 star.

• Reply from Cromer Group Practice

  Thank you for your feedback, I am sorry to hear that you had to wait so long for your call to be answered. I would like to reassure you that we are working to improve patient access, including telephone response times. We will be working closely with the Patient Participation Group to improve our services in line with patient expectation. I am glad the service you received was good and we wish you well with your ongoing treatment and recovery. If you would like to be involved in improving services for patients please contact our Patient Participation Group for more information at cromerppg@gmail.com