Docking Surgery (Bayfield Surgery)

Feedback

• All okay

  5

  Submitted by Feedback received through Healthwatch Norfolk post 27th July 2022

  I came for a routine visit and it was okay.

• Reply from Docking Surgery (Bayfield Surgery)

  Thank you for your feedback.

• Treated with efficiency, courtesy & kindness

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th July 2022

  Usually I am treated with efficiency, courtesy and kindness. There was only one exception when during COVID lockdown I came to the surgery for a sample bottle which I was given but refused access to surgery toilets. This meant I had to drive home and come back again. 10 miles. The dispensary service is excellent.

• Reply from Docking Surgery (Bayfield Surgery)

  During the pandemic, we had to make many changes and unfortunately for a while we only allowed access to the building for staff and for appointments. Everything is fairly back to normal now. Thank you for you very nice comments.

• The dispensary is very efficient

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th July 2022

  I am usually given an appointment when I want one and I am reasonably happy with the surgery.

• Reply from Docking Surgery (Bayfield Surgery)

  I'm glad you are happy with the service.

• Staff are professional and friendly

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th July 2022

  I have never had any issues. Every member of staff is professional and friendly. They always have a smile on their faces. They have always made sure I could get an appointment when needed. Very good surgery indeed.

• Reply from Docking Surgery (Bayfield Surgery)

  That is so lovely to hear. Thank you for your comments.

• I have felt supported by the surgery

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th July 2022

  I have had various issues and it has all worked. It is easy to make an appointment either in person or on the phone. I have felt supported by the surgery.

• Reply from Docking Surgery (Bayfield Surgery)

  That is lovely to hear, thank you.

• Superb

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 14th July 2022

  The consideration of staff is good, they are very helpful. I have been here for years. I had a fall and they rang to see how I was. Excellent service. I came in on Friday and I had a routine appointment on Tuesday. The system works well for me.

• Reply from Docking Surgery (Bayfield Surgery)

  I'm glad to hear that you are happy with the service. Thank you.

• Top Dog!

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 14th July 2022

  The appointment system is top dog and it's all good.

• Reply from Docking Surgery (Bayfield Surgery)

  Thank you for your lovely comment.

• I think it's all good

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 14th July 2022

  No problems, I think it is all good. The system works well for my nurse appointments. I could be biased as I used to work here

• Reply from Docking Surgery (Bayfield Surgery)

  Thank you for your comments, glad to hear them.

• Feel lucky here

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 14th July 2022

  This is a small practice, everyone is good and reception are very friendly. All the professionals that work here are good. It's the same at Massingham. If you need an appointment you can usually get one the next day. I moved from Derbyshire and it's much better here than my previous surgery.

• Reply from Docking Surgery (Bayfield Surgery)

  That's so lovely to hear, thank you.

• Top marks!

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 13th July 2022

  Today it was top marks. It all went very smoothly. I only called one and half hours ago and I have already seen the nurse

• Reply from Docking Surgery (Bayfield Surgery)

  Well that is good service! Thank you.