Great Massingham Surgery

Feedback

• All very good

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 20th June 2022

  It's all very good. It's easy to get an appointment. When I call they give you the appointment.

• Reply from Great Massingham Surgery

  Thank you for your lovely comments.

• Everyone is always very helpful

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 20th June 2022

  I have never had any problems. Every time I have seen the doctor, everyone is always very helpful and understanding. I never feel like I am being rushed. Every time I ring I am given clear information and if I email they always get back quicker than the time they say. They are very pleasant and want to help.

• Reply from Great Massingham Surgery

  Thank you for your lovely comments. That is so nice to hear.

• Excellent, I've never had any problems

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 20th June 2022

  It's excellent, I've never had any problems. The doctor was very helpful. I had been waiting a long time for a hospital appointment, so the GP made some enquiries and then I was seen within a week. It turned out there had been a mix up with my name at the hospital. The surgery is always very helpful.

• Reply from Great Massingham Surgery

  Thank you for your lovely comments. I'm glad we were able to sort the problem out for you.

• I can't fault it

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 20th June 2022

  It's brilliant, I can't fault it. It's all very good.

• Reply from Great Massingham Surgery

  That's so lovely to hear, thank you.

• Approachable, lovely, friendly

  5

  Submitted by Collected by Healthwatch Norfolk staff 20th June 2022

  The surgery are very good, the staff are lovely and friendly and the Drs are approachable.

• Reply from Great Massingham Surgery

  Thank you for your lovely feedback

• Honoured to be a patient here

  5

  Submitted by Collected by Healthwatch Norfolk staff 20th June 2022

  They're caring and they listen to you - they phone when they say they will. I have been a patient for 3 years and I know I am so lucky. It is brilliant here

• Reply from Great Massingham Surgery

  Thank you for your lovely comments.

• They sit and listen

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 20th June 2022

  It's very good here. If you see a doctor they will sit and listen. They give you time and don't show you the door.

• Reply from Great Massingham Surgery

  The doctors really do have time for their patients. Thank you for you lovely comments.

• most experiences are brilliant

  4

  Submitted by Collected by Healthwatch Norfolk staff 20th June 2022

  I rarely see who I want to see, but also I wouldn't want to see certain drs for some things for example my mental health - there is a very good dr here I would always want to see about that. Some of the front facing staff attitude could be better. Better 'bedside manner'

• Reply from Great Massingham Surgery

  Thank you for your comments. I have taken on board your comment about "bedside manner" which we will use as part of our training with staff. Patients can choose to see whichever doctor they so wish and are not restricted to only seeing the doctor they are registered with.

• I feel looked after well

  5

  Submitted by Collected by Healthwatch Norfolk staff 20th June 2022

  I have been a patient here for 4-5 years, they are excellent I feel looked after well. The dispensary is handy.

• Reply from Great Massingham Surgery

  I'm glad you are happy with the service. Thank you for your comments.

• Gold stars all round

  5

  Submitted by Collected by Healthwatch Norfolk staff 20th June 2022

  You are not restricted on where you book for an appointment, reception are really helpful and there is usually a choice of clinicians at either site (Great Massingham or Docking) I worked at a GP surgery many years ago and when we moved here we fell on our feet, they get gold stars all round.

• Reply from Great Massingham Surgery

  Thank you for the lovely comments and thank you for our gold stars!