Great Massingham Surgery

Feedback

• Always do everything they can

  5

  Submitted by Collected by Healthwatch Norfolk staff 17th June 2022

  I think this surgery is great, they always do everything that they can. I might not get to see who I want quite as quickly as I want that that is no matter - I always get an appointment.

• Reply from Great Massingham Surgery

  That's good to hear, thank you for your feedback.

• Always very accommodating

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 16th June 2022

  We moved house but we wanted to stay here and the surgery said we could. They are very good and always very accommodating and helpful.

• Reply from Great Massingham Surgery

  We do our best! Thank you for your feedback.

• Sick notes

  1

  Submitted by Sadie Grace 7th January 2022

  I called up docking surgery receptionist to get my first one in a couple of years actually I got it then my mum lost it so I called up again explaining the situation she then did me one up but I got no call back I waited for a few days nothing no one told me anything then I decided to call up again yesterday I expected them to be there as the lady said your old one that no one told me anything about the second time I rang is there but also she will request a new one from my gp and told me to come in today so I did i asked receptionist she looked then she came back to me and asked me so many questions i explained everything I have written .... she then tried to tell me I couldn't call up the receptionist to ask for a sick note first time I've ever heard this I know my mums rang up for hers before the same way and she got hers no problem proof you can do this as she looked and found one that was expired from the second time I called up , she then said to go do it online. What a huge mess. For someone with mental health is hard to call up anyone as it is. The receptionist stressed me out she was very rude. This shouldn't ever happen again . The rest of the staff I have no problem with as they do their jobs to high standards, and they really care for all of their patients. The receptionist could do with some more training or something .....

• Reply from Great Massingham Surgery

  I'm sorry to learn about your experience. It would be helpful to speak to you in person to understand the full situation and to see where things went wrong. Each patient is dealt with individually and although one patient may have rung up and got a sick note, their circumstances may be very different to yours. Please call me to discuss.

• Excellent Surgery

  5

  Submitted by Mrs H Crawford Senior 5th February 2021

  Throughout my Husband serious illness and ongoing support, this surgery has given us great support and care. I could not recommend them more. The Doctors, reception and dispensary staff are extremely helpful.

  
  
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• Smear test experience

  5

  Submitted by Anonymous 7th January 2020

  Staff were kind and I received the results through the post within a few weeks. The smear test itself is a bit uncomfortable but worth it for the potential of saving your life and definitely no worse than going to the dentist!

  
  
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• Great support for dementia

  5

  Submitted by Anonymous 8th August 2019

  Dr Black helped guide us to so many different resources such as the Alzheimer's society for Dementia Cafes when my housemate was diagnosed with Alzheimer's. He also put us in touch with a Red Cross Care Navigator who was able to help us sort out how to claim care allowance. I wouldn't have been able to do it without them because the forms were very complicated. Dr Black gave us contacts for a lady to help us with blue badges and other agencies to help us. He also checks how he's doing every couple of months which is a great support for me.

  
  
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• 5 out of 5

  5

  Submitted by Katie Pugh 29th July 2019

  Excellent service from both the doctors and the dispensary team

  
  
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• Nurses have really helped

  5

  Submitted by Anonymous 30th April 2019

  The nurse practitioner at Great Massingham has been really helpful. She is lovely and has given me some really good advice around managing the symptoms of my MS.

  
  
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• Usually seen within four days

  4

  Submitted by Anonymous 25th February 2019

  If you're happy to see any doctor, then usually you can be seen within four days. I understand that sometimes it's useful to see the same doctor every time, but I think most of the time it doesn't really matter - and four days is pretty good going compared to other surgeries.

  
  
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• Very happy with diabetes support

  5

  Submitted by Anonymous 2nd January 2019

  I'm very happy with with this surgery. I'm a diabetic, and they help me to manage everything - I can't fault the service. They are particularly good at informing me about medication and working with the pharmacist to make sure my tablets are always there on time.

  
  
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