Grimston Medical Centre

Feedback

• Helpful, positive and kind

  5

  Submitted by Collected by Healthwatch Norfolk staff 30th October 2023

  Very good. The receptionists are lovely, always helpful, positive and kind. Everyone's lovely. If it's urgent you get triaged which works well. The nurses are lovely and kind.

• Reply from Grimston Medical Centre

  Thank you for your lovely review and kind comments about our team

• They're excellent.

  5

  Submitted by Collected by Healthwatch Norfolk staff 30th October 2023

  We think they're excellent. You can always see someone when you need to, they're very caring and the admin team are good. It's one of the reasons we choose to stay living in the village.

• Reply from Grimston Medical Centre

  Thank you for your lovely review. We are delighted that you are so happy with our service

• great!

  5

  Submitted by Collected by Healthwatch Norfolk staff 30th October 2023

  They're great. I get what I want when I need it and the staff a nice.

• Reply from Grimston Medical Centre

  Thank you for your kind words about our service and team.

• Very good

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd October 2023

  They've looked after me for a long time. They're always friendly and I get everything I need here.

• Reply from Grimston Medical Centre

  Thank you for leaving such a lovely review.

• Mixed but today was excellent

  3

  Submitted by Collected by Healthwatch Norfolk staff 23rd October 2023

  My experience has been a bit mixed. The new doctor is very efficient but it can take a long time to get an appointment. The phone triage takes a while and sometimes you just want to see someone, the wait can be up to 2 weeks. Today was excellent care.

• Reply from Grimston Medical Centre

  Thank you for your review. We are glad that we met your expectations on this occasion.

• Friendly

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd October 2023

  It's very good here, they're very friendly and I know all the staff well.

• Reply from Grimston Medical Centre

  Thank you for the fabulous review

• They have always been brilliant

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th October 2023

  They are very caring and have always been brilliant. I have never had any problems. The pharmacy here is good too, always very helpful. Sometimes with the surgery you have to wait your turn and you need to be realistic but they always deal with you in a really kind way.

• Reply from Grimston Medical Centre

  Thank you very much for your review

• All so lovely and they do a good job

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th October 2023

  They are all so lovely and they do a good job. I understand the pressures they are under but they are still really good. If I ring I get an appointment and get seen or I speak to someone. There is always someone available. They do a good job.

• Reply from Grimston Medical Centre

  Thank you so much for your kind words. We are pleased that our service has been good to you

• It's a good surgery

  4

  Submitted by Feedback collected by Healthwatch Norfolk 19th October 2023

  Everything is all good. It's a good surgery. However, it would help me and I am sure others too if they had some different opening hours. A Saturday morning slot or one late evening a week would be really helpful. At the moment it's difficult to fit routine appointments around work and school hours.

• Reply from Grimston Medical Centre

  Thank you for your review

• It's just brilliant

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th October 2023

  It's brilliant. How the staff welcome you into the surgery is nice. I have been coming here for 14 years and they have always treated me well. I can always get an appointment when I need one, it's just brilliant.

• Reply from Grimston Medical Centre

  Thank you for leaving such a lovely review