Heacham Group Practice

Feedback

• Today was extra good

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  I rang 15 minutes ago and they have seen me straight away. I am always seen in good time but today was extra good. You can wait a bit when you call, but it's fine.

• Reply from Heacham Group Practice

  Thank you for your kind words.

• Never had a problem

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  They have always been okay with me and I have never had a problem. It can be hard to get through on the phone but if you pick the right time to ring it's fine.

• Reply from Heacham Group Practice

  Thank you for your kind review

• Seen promptly

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  I was seen promptly and the staff are pleasant and very nice. I have had my bloods taken today and I can't think of any improvements.

• Reply from Heacham Group Practice

  Thank you for your lovely review.

• The staff are very responsive

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  They recognise me as a priority patient and the staff are very responsive. I am able to ring up and get seen the same day. I know I am recognised as a priority patient. The seating area nearer the treatment rooms needs to be improved. It's hard plastic and too low. I used to like using the online contact pages but they are not always available. If you can use them they get back to you within 2 hours. Previously you could also check your appointments online which was really helpful for me but I can't do that now. It's also harder to navigate the new website. It would be better if you could get to where you need to be easier and quicker. Also a direct link to the surgery website repeat prescription page from Facebook would be good.

• Reply from Heacham Group Practice

  Thank you for your lovely review and your constructive comments. We continue to review our online services to make them as accessible as possible.

• All good

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  Everything is good. I checked in okay and all good.

• Reply from Heacham Group Practice

  Thank you for your kind review.

• Everything is good

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  Everything is good. I have a dressing done twice a week and I see all the nurses.

• Reply from Heacham Group Practice

  Thank you for your lovely feedback.

• On time and helpful

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  They are on time and helpful. I can't think of any improvements but today I couldn't sign in on the screen, so I spoke to a receptionist.

• Reply from Heacham Group Practice

  Thank you for your lovely review. I am pleased that our receptionist was able to assist you.

• Always helpful

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  They are always so helpful. I get in as soon as possible with my asthma. Sometimes getting through on the phone when you are not well can make you worry as I want to get through as soon as possible. However if it's less important and I can wait I'm happy to call back when they are less busy.

• Reply from Heacham Group Practice

  Thank you for your lovely review.

• Very nice but not organised

  3

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  They are all very nice but not organised. I have just seen the pharmacy to collect something that should have been prescribed but it hadn't been done. They are sorting it out for me but it should have been done before. They work well but not together. They could be more efficient.

• Reply from Heacham Group Practice

  Thank you for your review. We are sorry that on this occasion there seems to have been an issue with your prescription. We are pleased that the matter was able to be resolved by our dispensary team.

• It all works well for me

  5

  Submitted by Feedback collected by Healthwatch Norfolk 19th September 2023

  I can't really fault them, it all works well for me. They have done me proud. The only thing I would like to comment on is the different uniforms. I don't know what the different colours mean and it would be nice to know who the people are that you see at the surgery.

• Reply from Heacham Group Practice

  Thank you for taking the time to provide feedback. We will look at how we make it easier to identify different staff types