Feedback

  • Reply from Heacham Group Practice

    Thank you for your very positive comments, I will cascade these to the Team in particular to Dr Terry .
  • Reply from Heacham Group Practice

    Thank you for your feedback
  • Reply from Heacham Group Practice

    Thank you for you for your very helpful feedback. We need to see how we can utilise our waiting room space better. Our new waiting room as recently been refurbished at Heacham , so should you need to visit us again I hope you will be pointed to use this waiting area The demand on the GP Practice at the moment is very high. We are currently mid-way through having a new telephone system installed, which I hope will make the difference for the patient experience.
  • Reply from Heacham Group Practice

    Thank you for your feedback Happy to discuss further with you if I can ask you to contact me . Post pandemic there has been a significant increase for requests from patients which is understandable. All patients are offered a choice to speak to a GP and or see a GP and a high proportion of patients asking to speak to a GP . As discussed I am to discuss your concerns with you directly . Lucy Woodall HGP Manager
  • Reply from Heacham Group Practice

    Thank you for your very positive comments, I will cascade this to our team. We are currently installing a new Telephone system which I hope will improve our access to the Practice.
  • Reply from Heacham Group Practice

    Thank you for your feedback , I am very sorry to hear about your experience at the Practice. Can You make contact with me please so I can investigate what happened Thank you Lucy Woodall Practice Manager
  • Reply from Heacham Group Practice

    Thank you for your very positive comments. We are always looking how to improve access to the Practice with currently a new telephone system being installed, which will hopefully be up and running soon.
  • Reply from Heacham Group Practice

    Hello , I am very sorry to hear of your experience at the Surgery , If I can ask you to contact me , I would be very happy to look into this for you . Thank you Lucy Woodall Practice Manager
  • Reply from Heacham Group Practice

    Thank you for your positive feedback. Can I thank you for sharing your experiences with us . Lucy Woodall
  • Reply from Heacham Group Practice

    Thank you for your feedback