Heacham Group Practice

Feedback

• Fantastic experience here with my children

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  Submitted by Feedback collected by Healthwatch Norfolk staff 31st July 2022

  Over the last few weeks I have had a fantastic experience here with my children. They have been very helpful and good. However today for my husband it has not been so good. It has been difficult to get to see someone. However it does feel like a bit of a blip.

• Reply from Heacham Group Practice

  Thank you for your feedback

• I feel they are caring for me

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  Submitted by Feedback collected by Healthwatch Norfolk staff 31st July 2022

  I have always felt they are caring for me and my wife.

• Reply from Heacham Group Practice

  Thank you for your feedback

• I feel a bit neglected

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  Submitted by Feedback collected by Healthwatch Norfolk staff 31st July 2022

  At the moment I can't always get through. It feels like there is nobody there, but it's not their fault. I feel a bit neglected. However, today was good as they called me to make an appointment.

• Reply from Heacham Group Practice

  Thank you for your feedback

• Very Happy

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  Submitted by Collected by Healthwatch Norfolk Staff 31st July 2022

  Very good. If I ask for a face-to-face appointment I usually get one. I'm very happy with the service I get here. My nominated GP is very caring.

• Reply from Heacham Group Practice

  Thank you so much for your lovely comments, as with all comments I will share these with our GP team and Staff .

• Not Getting Support

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  Submitted by Collected by Healthwatch Norfolk Staff 31st July 2022

  I called 20 times today and couldn't get through, so I walked down here to speak to someone. They said a doctor will call me sometime today. I have mental health issues and feel like I'm not getting the support from the surgery that I need. They just refer me to other places. I feel isolated and alone.

• Reply from Heacham Group Practice

  Thank you for your feedback, I am very sorry hear about your experience of our GP Practice. Can I ask you to contact me so I can investigate this matter on your behalf. Can I thank you for bringing this matter to my attention Lucy Woodall

• They Are Good

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  Submitted by Collected by Healthwatch Norfolk Staff 31st July 2022

  I've been under a GP here for 5 years and haven't even met him yet. I find that I have to really push to get an appointment, I have to say it's urgent. They are good. The dispensary lady is lovely. The doctors are always alright, I just can't get in to see my own. Thankfully, I don't have to come here very often

• Reply from Heacham Group Practice

  Thank you for your lovely feedback. Due to the current very high demand, we are dealing with most matters on the day. The Partners are looking at ways to see how we can improve our current Appointment system. Thank you for taking the time to feedback to us . Lucy Woodall

• No Continuity

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  Submitted by Collected by Healthwatch Norfolk Staff 31st July 2022

  I use the phone to make appointments. I don't like discussing personal medical issues with the receptionist. I had an issue recently and had to keep having appointments and I saw multiple GPs, there is no continuity. I'd like to be able to see one person for one issue. They make you tell the same story over and over again, it's like they don't read the notes.

• Reply from Heacham Group Practice

  Thank you for your feedback, can I ask you to contact me so I can look into this matter for you. Lucy Woodall

• Can Get Help When Needed

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  Submitted by Collected by Healthwatch Norfolk Staff 31st July 2022

  I book appointments via phone and find it to be easy enough. I'm quite lucky. I'm not totally dissatisfied. I feel like I can get help when I need it.

• Reply from Heacham Group Practice

  Thank you for your positive feedback as with all comments received, I will share with the Team. Lucy Woodall

• Uni Student unable to register

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  Submitted by Anonymous 28th July 2022

  I have a home in Snettisham and on a 3 yr degree in Scotland. Every time I come home this surgery makes it difficult for me to register and cancels me after I finally get through saying the registration only stands for 3 months and I have to keep re applying! This is frustrating cus I return home a lot due to covid in Scotland!

• Reply from Heacham Group Practice

  Thank you for your feedback. I am afraid that this is the maximum time set by NHS England for Temp residents to be registered

• No one answers the phone!

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  Submitted by Anonymous 28th July 2022

  I rarely call or see the Dr, but I have tried a number of time and no one answers the phone.

• Reply from Heacham Group Practice

  Thank you for your feedback I am sorry to hear of the difficulties you have experienced. Can ask you to make contact with me , I would be happy to investigate this matter for you . Lucy Woodall HGP Manager