Absolutely discusted the way I was spoken to by reception staff also other staff that works there.
Not helpful in the slightest. Signs up in the surgery to basicly to be polite to the staff well where are the signs the other side to say be polite to us.
Completely shocked as to how rude more than 1 member of staff was. I even asked for names as wasn't fair to the 1 person who was polite in there.
A lady who I know has been there for some years has been rude on numerous occasions so how is this women still working there.
Someone should be looking into this situation as it's just not fair to be unpolite & unpleasant to people & making people feel uneasy when just trying to see a doctor, get advice or generally just picking up medication.
This matter should certainly be looked at by higher management.
I took my daughter to the GP after concerns she had an infection ( 1 years of age so unable to tell me) to be told she had a virus and in a few days she would be better.. the next morning I’m calling 999 because she’s turned blue and a high temperature, turns out she had a UTI! Poor surgery, difficult to get through in the mornings and majority of the time to be told there’s no appointments left, always understaffed!
I seldom get to see a doctor. I do see the various nurses who do blood tests, Asthma tests etc. I recently felt ultra ropey but within an hour of ringing a doctor returned my call and establish that I had a UTI and prescribed treatment which a friend was able to collect fr me from Khall. My main irritation is that I no longer drive but can easily walk to the K.hall surgery BUT nearly always have to get a driver to take me to E.Harling. WHY?
my medication. The surgery was somehow unable to communicate with the consultant to get the correct dosage. I wrote a formal complaint and hand-delivered it to the practice manager. Eventually i got a long reply in writing that lied about the discussion during a consultation and insinuated that I was somehow at fault for having a sticky zip on my trousers and opting to take the injection at home. Absolutely devastating, horrible experience with longlasting implications for my family. Have since moved house so we could move practices.
I had been registered as patient at Kenninghall surgery for the last 10 or more years. I sold my property and temporarily moved for a few months to Attleborough whilst I built my new home still within the practices jurisdiction. I notified the reception team that I would be very temporarily moving to Attleborough whilst my new home was constructed. I was told that I would be able to stay on as a patient as my new homes address was within the practices jurisdiction. Unbeknown to myself i was then removed as a patient from the practice. I am now moving into my new home and have to re-register. I only found out that i was left without a doctor because i needed to see someone about an ongoing medical issue. Thankfully its only a minor issue otherwise i would have been in trouble. I feel very let down and upset by the poor advice i received from the reception staff. If they were not the only surgery in the area i would register elsewhere. Thankfully the service received from the surgeries GPs is far better than the service received by there reception staff who clearly mis-advised me. Clearly Training is needed here.
Reception staff are so rude, you feel like you are bothering them for an appointment. Unless you are near to death, you cannot see or speak to a doctor. This is disgusting. I have suffered all week with fluid leaking out of my ear and pain.
Over the past couple of years or so my husband has had some challenging health issues. I'll summarise in order for brevity. 1) two bulging discs for which he was prescribed Tramadol. Didn't work so Gabapentin, increased dose as that wasn't reducing pain. Still wasn't working (all contact via internet/phone) Doctor contacted ref lack of pain relief with Gabapentin. Told to stop it - no reducing level slowly just stop it.
2) My husband was prescribed antidepressants, Citralopram. He was on these for quite some length of time. Due to no face to face appointments I contacted the surgery via website and told them that he was not in a good place irrespective of medication. A Doctor rang to speak to my husband and told him to double the dose. This he did, with further prescription given. As a result of increasing the dose he said he felt really unwell, nausious. I contacted the surgery, the Doctor rang and told him to stop the antidepressants. No reducing the dose over time just stop them.
3) Following the above, no follow up. As you can imagine things didn't improve. Obviously life with a depressed person is not eady so realising he was sinking and this was also impacting on my resilience I contacted the surgery again explaining that my husband had his review due and a perfect time to ask him how he was coping. Did it happen? Not until a further communication from me. An appointment was made with Dave - a star of a man who organised a new antidepressant and said he would have further appointments with my husband. Dave is not our Doctor. Neither of us have seen our Doctor for ages.
My review was last week. Not been there since my last review over 12 months since. A blood sample was taken. No blood pressure, weight etc. No cholesterol test taken since we joined the practice 7yrs ago. Quite unlike our annual reviews we had in Scotland where we had starvation cholesterol test, thyroid, liver & kidney checks.
The reputation of Kenninghall/East Harling practice is dire with many friends and acquaintances with complaints. Hopefully they will let you know.
This surgery is not carrying out the mandatory new patient checks and not responding to questions about the same on their website. They haven't responded to the initial question or two subsequent reminders/prompts.
When you manage to see someone usually a nurse, they are polite and professional. Failure to offer new patient checks means failure to identify undiagnosed health issues.
They also appear to have policy of only following up a consultation if a problem is found which leaves the patient/customer not knowing if things are okay or if they have fallen through the gap; a sumple call to say all is well would be ab improvement.
The receptionist I spoke to at Kenninghall. She was so rude has no empathy and made you feel you were bothering her. I was a medical receptionist myself and I would have never spoke to our patients this way. I can imagine that some patients have been reduced to tears after being spoken to in such a terrible manner.
If you can convince the receptionist at Kenninghall that you are near to death (that will take some doing) you may be lucky enough to get a phone call from the duty doctor the same day. It’s her call and you really have to do battle.
Other GPs in the the local area have not stopped seeing patients through COVID. Kenninghall/East Harling are all but closed.
It’s appalling that we have to argue with a receptionist to get a phone call from a doctor. I accept that they are just doing their job but when you are very ill you should be able to get an appointment with your local GP. This practice is forcing its patients to put more pressure on the local A&E departments and on the NHS 111 service by not dealing adequately with their patients. This costs the NHS more money than a GP appointment. And, well, I won’t even start on why they are not doing Footfall……apart from to say that they clearly can’t cope.