Allied Pharmacy (Attleborough, Church Street)
Telephone: 01953 452112
Previously LloydsPharmacy
Feedback
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No Pharmacist on site, gone home early
16th April 2023My partner is on a titration program organised through CGL in Norwich, She has to collect methadone daily and be supervised whilst taking it. On Friday we were advised that they close at 17:30 on Saturday so be there for 17:00 which we were. We were then told the pharmacist left early 16:00 so they were unable to issue her with Saturdays dose and also Sundays to take away. A member of staff then told us there was nothing they could do for us so ring 111 for help. We done this and traveled to a pharmacy 10 miles away as they were open till 20:00, we got there at 18:10 and they were closed. We then spent all Saturday night trying to get this medication even sent us to A & E but could not get anything, so she had to manage without this medication and use the illegal option she is trying to get away from. Trouble there is now on higher dose of methadone more chance of overdose there is. We done the same thing on Sunday and still could not get anything, so 2 days without her medication and the worry of being taken off the program. If only we had a phone call to say we need to be there before 15:30 as the pharmacist was leaving early everything would have been alright and would have had the medication she needed for the weekend.
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Waiting times
2nd November 2021I went to collect my prescription that was ordered from the doctors a week ago. I waited 15 minutes then was called back to confirm my name and date of birth which I had already given. 25 minutes later I got my tablets.staff are really friendly, but obviously there is not enough of them! I feel sorry for them!
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rude shop assistant
15th April 2020The senior lady was extremely blunt and rude and asked my husband waiting, 2 metres away, What do you want,after snapping at him to move,?Extremely unhelpful,slapped the tub of cream into his hand and had no customer service skills,or manners at all.we will never use this chemist again.
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Nightmare - always waiting for prescriptions
11th October 2019It's a nightmare! I went in two days ago and they said I'd have to wait an hour for my prescription because the pharmacist was holding an interview. I nearly always have to wait when I go in. There's always time to chat to other people who are waiting for their prescriptions too. I don't know why it's always so busy - maybe it's because there's just too many people in Attleborough now but the wait times are a nightmare. Most of the time, I get what I need when I get my prescription but I have to wait a long time and sometimes have to go back the next day. They also tell you that the prescriptions not come down from the doctor so that's why there's a delay. Other people have told me they've had similar issues. The staff do try their hardest though and they're always very polite.
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Been helpful with advice
26th September 2019Fine - they've been helpful before I went on holiday and come in for advice and they've helped again today. They've advised me to try the same thing again and see if it helps. They've been really helpful and the chemist has been able to offer me advice alongside what I got from the doctors.
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Changing the store around
26th September 2019They are changing the store around so I struggling to find what I was looking forward today - something that used to be here is now here - so I had to find someone to ask.
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Very kind and helpful but overworked
26th September 2019The staff are very kind and helpful but overworked because there are just so many people to attend to.
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Needs merging but staff are amazing
26th September 2019Claire who works here is amazing - she sorted everything out for me. But the two pharmacies need merging. This one wasn't open until 2pm yesterday because there was no pharmacist and if you work night shifts it's harder to get here when they change the times like this. Some people have switched to the other pharmacy. Without Claire this place would be stuck. Don't know where I'd be without her. The two pharmacies really do need to be merged.
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Bit overstretched
26th September 2019I think they're a bit overstretched. I find them okay. Personally, think there's just too many people using it and there's so many of us that they're struggling to cope with the demand. I've only been waiting 10 minutes today so that's not too bad. I think the staff are doing the best they can and working so hard.
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Nice but takes so long to get served
26th September 2019It takes so long to get served because there's so many people waiting for their prescriptions that you can't get to a till to just buy a toothpaste. It's a nice chemist though and has everything I could need. I did walk out once though because it was so busy and I was just buying products and I couldn't get to the till because of the prescription queue.
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