Newtown Surgery

Feedback

• Very nice doctor

  4

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  It's been alright. I've just met my new doctor who was very nice. I got everything I needed from my appointment.

• Reply from Newtown Surgery

  Thank you for your feedback, I am pleased you found your new doctor to be pleasant. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• efficient and friendly

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Very good. They're always efficient and friendly. I'm always seen on time.

• Reply from Newtown Surgery

  Thank you for your kind feedback. Regards Zoe Dearlove Complaints and Investigation Officer

• Helpful

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Brilliant . Really helped me out. I got a referral to the Paget for x-rays and scans. Very helpful

• Reply from Newtown Surgery

  Thank you for your kind feedback, I am pleased you are happy with the service. Regards Zoe Dearlove Complaints and Investigation Officer

• Really good

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Really good. I've saw the phlebotomist, she's really skilled. The GP is lovely. I manage to get an appointment on the day if I need it.

• Reply from Newtown Surgery

  Thank you for your feedback, I am pleased you are happy with the service. Regards Zoe Dearlove Complaints and Investigation Officer

• Newtown surgery

  5

  Submitted by Anonymous 7th March 2024

  From start to finish it was brilliant. Able to avoid the lengthy phone call by explaining online. I was offered choice for a same day appointment but that wasn’t required. Booked in for 2 days later with Dr Baker. It was for my neurodiverse child whom struggles with examinations and dr’s surgeries. Dr baker was absolutely brilliant with her made all reasonable adjustments and talked at her level about what he wanted to to so she could understand. He took into account all her difficulties. I have never seen her so happy at the doctors and that was down to the kindness and character of Dr Baker. A credit to Newtown surgery

• Reply from Newtown Surgery

  Dear Patient Thank you for taking the time to leave your kind feedback, I have shared it with Dr Baker and the wider Practice staff. We are pleased that your child had a positive experience with us. Kind Regards Zoe Dearlove, Complaints and Investigation Officer.

• Very limited appointments

  1

  Submitted by Anonymous 12th September 2023

  Needed an appointment to discuss pain relief. Was told the earliest telephone appointment would be in two weeks and to see my GP was almost four weeks. Felt sorry for the receptionist trying to explain this poor service.

• Reply from Newtown Surgery

  Thank you for taking the time to leave you feedback. I am sorry that you are not satisfied with the appointments offered, if you would like to raise a formal complaint for the matter to be fully investigated, please email nwicb.enmpcomplaints@nhs.net or call the Practice on 01493 745050

• I Feel Well Looked After

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st July 2022

  No problems for me. I put the request through online and then they reply quickly, sometimes on the same day. I always get the kind of appointment that I need. I've always had excellent service and have always got an appointment when I've asked. I feel well looked after, can't improve on that!

• Reply from Newtown Surgery

  Thank you very much for your kind feedback, we will ensure it is fed back to the Practice staff.

• Best Surgery Ever!

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st July 2022

  Can be seen within a week for most things. When I called up with an urgent thing they got me an appointment within half an hour. Love it, been coming here for donkeys years. Best surgery ever in my opinion! I can't complain. I love Dr Kalia, I think she's brilliant and amazing.

• Reply from Newtown Surgery

  Thank you very much for your kind feedback, we will ensure it is fed back to Practice staff, especially Dr Kalia!

• The Whole Package!

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st July 2022

  Normally it's excellent. I can see the doctor face-to-face or via phone. I've got no complaints at all, they're the whole package! They're always pleasant and the tell you how it is. They always clarify when questions are asked. They're all round great!

• Reply from Newtown Surgery

  Thank you very much for your kind feedback, we will ensure it is fed back to the Practice staff.

• Brilliant!

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2022

  They're brilliant. I've been here over 20 years and they fit to my needs.

• Reply from Newtown Surgery

  Thank you for your kind feedback, I will make sure your comments are shared with the Practice staff.