Northgate Hospital

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• Understaffed

  1

  Submitted by Anonymous 14th December 2017

  Having waited since early 2016 for an assessment I have just about given up ever getting any support.

  
  
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• Claustrophobic rooms

  3

  Submitted by Anonymous 3rd November 2017

  I was referred here for physio because of a broken ankle. I suffer from anxiety and found the rooms to be too small and quite claustrophobic. Also, we just used a rubber band and completed strengthening exercises, I could do this at home.

• Reply from Northgate Hospital

  I am sorry you were not happy with the environment at Northgate Hospital Physiotherapy Department. I have passed on your comments to the Physiotherapy Service. If you inform the Physiotherapist of your dislike of small spaces he/she may be able to find an alternative area in which you could work.

• 17 months and waiting

  1

  Submitted by Anonymous 2nd October 2017

  First referred about 17+ months ago and still waiting. Said they would update regularly, never bothered. This is not a service it is a sick joke.

  
  
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• Patronising Receptionist

  1

  Submitted by Louise Tully 26th September 2017

  I arrived early at the Resource Centre on the Northgate hospital site. I had to wait to be seen as a member of the reception staff was chatting, which I found annoying. It's very nerve wracking attending a mental health hospital appointment and an efficient supportive service is what you hope for. When I was seen, she said that she had no note of my appointment. I was asked to be seated and told she would check the system. A few minutes later she came over and asked a series of patronising questions, which I felt played on stereotypes of people with mental ill health. Firstly she asked if I had forgotten the appointment - I had a letter with me so clearly not. She then asked if was sure the appointment was today - again, I had a letter and had written it down in my diary. She then searched the system again and found a letter against my file which said the appointment had been cancelled. She came over, sat next to me, tilted her head (which I found very aggravating) and said that when a new Dr was in post I would get a letter notifying me of a new appointment. She then asked if I worked - I am a full time manager at a local authority, so I found this assumption based on a lazy stereotype both offensive and ignorant. I explained that I had not received the letter and she said I must have as it was on the system. I left the Resource centre in tears, and had to take the day off work because her approach had triggered my anxiety and caused me to be so upset I was unable to go to work in a busy office. I appreciate that she potentially sees a whole range of people in a day, and that she thought she was well meaning. However, she was patronising, unsupportive and upset me. Her questions were based on out of date stereotypes of adults with mental ill health. Her questioning of my memory and recollection made me feel as though I was crazy, even though I had turned up on time for an appointment I thought was still in place. Her assumption I was not in work offended me a great deal. It is clear that she sees service users as incapable, and I wanted to both show her my Masters degree certificate and point to the team of 9 that I manage.

  
  
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• It's easier to find a needle in a haystack

  1

  Submitted by Anonymous 6th August 2017

  It's easier to find a needle in a haystack than get mental health treatment in Great Yarmouth. Well over a year since first referred and still not even got an assessment. Even after getting assessed all you get is placed on another list if you need help and another year plus wait. No point making a complaint no one gives a dam. Only gave one star because giving none was not an option.

  
  
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• They saved my life

  5

  Submitted by Anonymous 28th July 2017

  I got discharged to Northgate hospital for my schizophrenia. 10 years later I’ve been discharged with a care plan and a chance to live a normal life. They saved my life. I’m able to live now because of them.

  
  
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• Good service

  4

  Submitted by Mark Leech 20th July 2017

  It's not their fault the place is run off its feet. You have to wait a long time to be seen but the service is good.

  
  
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• My daughter

  2

  Submitted by Anonymous 31st March 2017

  I can't get the help for my 21 year old daughter. There isn't any consistency and really can't see that she will ever improve.

  
  
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• I had to wait a year to get an appointment

  1

  Submitted by Anonymous 2nd February 2017

  When I finally got an appointment, I was diagnosed with a mental health condition which had got a lot worse by the time they offered any help.

  
  
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• Impressed

  5

  Submitted by Anonymous 27th June 2016

  Mental health services have been so good. The counsellors have been very good and accommodating to my own needs and commitments.

  
  
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