Norwich Community Hospital

Feedback

• Thank you!

  5

  Submitted by Ashlea Reuben 3rd July 2023

  A huge thank you for looking after me when I was unwell after seeing the lovely Woman’s health physio. They very kindly gave me orange juice when I had low blood sugar, called an ambulance for me and were so kind and sweet. I was so embarrassed but they were so reassuring. I was taken to the NNUH but discharged to follow up with my GP. The physio I saw was absolutely wonderful too. Thank you so much

• Reply from Norwich Community Hospital

  Thank you so much for your kind words. I'm glad that we were able to help you when you were feeling unwell. Patient Engagement and Involvement Team

• The staff are very good

  4

  Submitted by Collected via Healthwatch Norfolk post box 30th November 2022

  My husband only arrived at the community hospital this week, He was in the N&N on the stroke ward. The staff were very good and N.C.A were excellent as well. I am hoping that he will eventually be sufficiently rehab enough to come home at some stage this year.

• Reply from Norwich Community Hospital

  Thank you for your positive feedback, and I hope that the rehab is continuing. NCH&C Patient Experience Team

• Very Friendly

  5

  Submitted by Collected via Healthwatch Norfolk post box 30th November 2022

  Very friendly and professional. Great play area

• Reply from Norwich Community Hospital

  Thank you for your positive feedback. NCH&C Patient Experience Team

• Can't fault anything

  5

  Submitted by Collected via Healthwatch Norfolk post box 30th November 2022

  Great service and friendly staff, I can't fault anything. My son can't wait to come back!

• Reply from Norwich Community Hospital

  Thank you for taking the time to share your great feedback. NCH&C Patient Experience Team

• Helpful staff

  5

  Submitted by Collected via Healthwatch Norfolk Postbox 6th October 2022

  Very prompt response when booking blood test appointment. Given friendly and informative service. All staff super helpful. Clean, quiet and efficient hospital. Would happily use again to avoid long wait times.

• Reply from Norwich Community Hospital

  Thank you for your positive feedback. Patient Safety and Experience Team

• Professional & caring

  5

  Submitted by Collected via Healthwatch Norfolk Postbox 6th October 2022

  The physio team are extremely professional and caring. They have supported me to be more mobile and I am very grateful to them. They have also been very kind.

• Reply from Norwich Community Hospital

  Thank you for your positive feedback, which will be shared with the team. Patient Safety and Experience Team

• Thank you for your kindness

  5

  Submitted by Lorraine Maria collected via Healthwatch Norfolk post box 27th September 2022

  Wasn't booked in system and lady on desk got me in and booked. Thank you for your kindness.

• Reply from Norwich Community Hospital

  Thank you for your positive feedback. Patient Safety and Experience Team

• Lack of support for Autism

  1

  Submitted by Anonymous 11th January 2022

  My 11 year old son was recently diagnosed with Autsim and is awaiting ADHD assessment. After a prolonged wait and then being informed it would be a 3 year wait we felt we were left with no choice but to pay for a private assessment. Now with the diagnosis we want to access help for our son who has been struggling with sleep for many years. We have contacted agencies and tried the strategies suggested to no avail. Several times he has been prescribed, for a short time, medication to aid him falling asleep as it was affecting all areas if his life. We asked the GP to refer him for Melatonin but have been rejected twice by the paediatrician at the community hospital. When we enquired why during a follow up conversation with the GP she told us that it was because we had a private diagnosis. Now they have told us to refer to a NANSA, we already had but this is a 9 month wait. In the meantime our son is now suffering appalling mental health and wants to die, he cannot cope at school which is exasperated by the lack of sleep and exhaustion from the meltdowns he has when he cannot fall asleep. It has affected his 7 year old sisters wellbeing as she gets less sleep due to the noise from the meltdowns every night and myself and my husband are struggling to cope. Surely a child should not be prevented from accessing the help he so desperately needs beacuse he has a private diagnosis, due to such long waiting times and a system that repeatedly let's children with ASD down. It is stated upon the NHS website that after trying strategies (which we have) a Dr can prescribe Melatonin to support those children with sleep issues, which is common in chldren with Autism.

• Reply from Norwich Community Hospital

  Thank you for your comments, and I\'m sorry to hear about your concerns. If you would like us to look into the details of this for you, please contact PALS@nchc.nhs.uk Patient Safety and Experience Team

• Always friendly and good advice

  5

  Submitted by Anonymous 15th January 2020

  I am very happy with the staff at the leg ulcer clinic. They are always very friendly and give me good advice.

  
  
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• Friendly and efficient

  5

  Submitted by Anonymous 9th January 2020

  I have only had one appointment so far, but it's all been fine. I was referred to the leg ulcer clinic by my GP and got an appointment quite quickly. All the staff have been friendly and efficient so far.

  
  
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