Old Mill Surgery

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• Too many people, not enough doctors

  4

  Submitted by Anonymous 26th September 2019

  There's just too many people and not enough doctors. It can take 2/3 week to get an appointment or a blood test. There's so many new houses being built and no increase in doctors. By the time you manage to see the doctor, you're starting to feel a bit better. The new manager has taken away the water cooler they used to have which means if someone is feeling unwell and needs water the receptionist has to go upstairs and bring down a glass of water for them. We've mentioned it before and the receptionist has told us to send in a letter so the manager knows patients concerns. I had a heart attack and they don't seem to want to do regular check-ups on things that can prevent future issues. I understand they're short on staff. But I'm worried that something might just go wrong if they're not monitoring it closely and then I'd have to start the process again from the start. Can't afford to do things before they happen but have to wait for it to happen. Everyone worries about their health and if you've had something like a heart attack, it would just be reassuring to have them monitor your concerns more closely. You get amazing care from the doctors though - I have no complaints about that.

• Reply from Old Mill Surgery

  Dear Author The Practice has 7 GP\'s who provide 36 sessions of appointments per week except when holiday or ill. These are augmented by a Nurse Practitioner, Practice Nurses, Healthcare Assistants and Paramedics. In relation to many local Practices our clinical provision per 1,000 patients is much more than most. We manage chronic disease effectively with proactive recall although the current Pandemic has had an impact on this. Our provision of tests for laboratory - which includes blood and urine testing is the highest in South Norfolk. If you have concerns about your personal care provision I would be more than happy to discuss to determine what the issues are. Th e water cooler was withdrawn on the grounds of Health & Safety. Our floors in the reception area become extremely dangerous when water is left on them. We had incidents where there were significant slip hazards which we had to mitigate. Furthermore some of our patients did not dispose of used cups and left them on the window ledges or reception often with water left in. As you have correctly stated we will should a patient need water provide it. I hope this answers some of your concerns but would be more than content to discuss with you further. Kind regards

• Don't go often but they've been fine

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  Submitted by Anonymous 27th August 2019

  I don't go often but they've been fine. The staff are usually helpful and informative. You can phone at 8am and get a slot that day. Otherwise it can take a month or so to get a regular appointment.

  
  
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• Not very friendly

  1

  Submitted by Anonymous 30th September 2018

  Reception desk too high so no good. Eye contact would be welcome. Ceiling too high. Just not a nice space. My husband always waits at least half an hour longer than appointment time.

• Reply from Old Mill Surgery

  Dear Author I am sorry you do not like the ergonomics of our surgery. As you are probably aware it was only built just over 5 years ago - It is a modern purpose built surgery that most of our patients feel is a fantastic facility. Kind regards

• Always try their best to help

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  Submitted by Anonymous 22nd August 2018

  I use the dispensary here at the surgery. It's supposed to be 48 hours for a prescription but if you're desperate they will get you it there and then. They always try their best to help you out.

• Reply from Old Mill Surgery

  Thank you for your positive feedback our Dispensary team will appreciate it. Kind regards

• Very good proactive surgery

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  Submitted by Anonymous 22nd August 2018

  They look after me very well. They are very, very good. They keep an eye on my blood pressure and give me regular medication reviews to make sure everything is up to date. When I went on holiday they made sure I had enough medication to cover while I was away, proactive.

  
  
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• Can't praise them enough

  5

  Submitted by Anonymous 9th July 2018

  Very good surgery. They are able to refer me to other services quickly. They referred me to weight watchers for free which has been brilliant. They can also refer me to a gym if I want, to help get healthy. It's a brilliant surgery and the doctors are amazing. Can't praise them enough.

• Reply from Old Mill Surgery

  Dear Author These kind words are really appreciated and we would like to offer our sincere thanks for taking the time to write them. I would like to apologise for the late response but we were unaware of this forum

• Fantastic

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  Submitted by Anonymous 15th November 2016

  I can always get an appointment if I call up at 8. My GP called me up 2 weeks after my appointment to see how I was. Great level of care and the reception staff are friendly.

• Reply from Old Mill Surgery

  Dear Author These kind words are really appreciated and we would like to offer our sincere thanks for taking the time to write them. Our apologies for not responding at the time but we were unaware of this forum.

• The GP we spoke to was fantastic

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  Submitted by Anonymous 28th October 2016

  My son has mental health issues, the GP we spoke to was fantastic. He wasn't patronizing or dismissive of my son's issues; he was really concerned and extremely helpful.

• Reply from Old Mill Surgery

  Dear Author These kind words are really appreciated and we would like to offer our sincere thanks for taking the time to write them.