Old Mill Surgery

Feedback

• Don't go often but they've been fine

  4

  Submitted by Anonymous 27th August 2019

  I don't go often but they've been fine. The staff are usually helpful and informative. You can phone at 8am and get a slot that day. Otherwise it can take a month or so to get a regular appointment.

  
  
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• Not very friendly

  1

  Submitted by Anonymous 30th September 2018

  Reception desk too high so no good. Eye contact would be welcome. Ceiling too high. Just not a nice space. My husband always waits at least half an hour longer than appointment time.

• Reply from Old Mill Surgery

  Dear Author I am sorry you do not like the ergonomics of our surgery. As you are probably aware it was only built just over 5 years ago - It is a modern purpose built surgery that most of our patients feel is a fantastic facility. Kind regards

• Always try their best to help

  5

  Submitted by Anonymous 22nd August 2018

  I use the dispensary here at the surgery. It's supposed to be 48 hours for a prescription but if you're desperate they will get you it there and then. They always try their best to help you out.

• Reply from Old Mill Surgery

  Thank you for your positive feedback our Dispensary team will appreciate it. Kind regards

• Very good proactive surgery

  5

  Submitted by Anonymous 22nd August 2018

  They look after me very well. They are very, very good. They keep an eye on my blood pressure and give me regular medication reviews to make sure everything is up to date. When I went on holiday they made sure I had enough medication to cover while I was away, proactive.

  
  
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• Can't praise them enough

  5

  Submitted by Anonymous 9th July 2018

  Very good surgery. They are able to refer me to other services quickly. They referred me to weight watchers for free which has been brilliant. They can also refer me to a gym if I want, to help get healthy. It's a brilliant surgery and the doctors are amazing. Can't praise them enough.

• Reply from Old Mill Surgery

  Dear Author These kind words are really appreciated and we would like to offer our sincere thanks for taking the time to write them. I would like to apologise for the late response but we were unaware of this forum

• Fantastic

  5

  Submitted by Anonymous 15th November 2016

  I can always get an appointment if I call up at 8. My GP called me up 2 weeks after my appointment to see how I was. Great level of care and the reception staff are friendly.

• Reply from Old Mill Surgery

  Dear Author These kind words are really appreciated and we would like to offer our sincere thanks for taking the time to write them. Our apologies for not responding at the time but we were unaware of this forum.

• The GP we spoke to was fantastic

  5

  Submitted by Anonymous 28th October 2016

  My son has mental health issues, the GP we spoke to was fantastic. He wasn't patronizing or dismissive of my son's issues; he was really concerned and extremely helpful.

• Reply from Old Mill Surgery

  Dear Author These kind words are really appreciated and we would like to offer our sincere thanks for taking the time to write them.