Old Mill Surgery

Feedback

• Care is all good here

  3

  Submitted by collected by Healthwatch Norfolk staff 14th November 2022

  I think it is good here, the care is all good here, reception are very good, they're all lovely. I just had a bit of trouble getting my medicine today it was all a bit strange - something was wrong with the system but she was very very understanding which was nice.

• Reply from Old Mill Surgery

  We appreciate you taking the time to comment about the Practice and our team. We are constantly looking at ways to improve the patient journey during these challenging times and note your feedback. If you would like to contact the Practice Manager with details of the difficulties, you encountered we will investigate what happened to look to avoid future occurrences. Thank you.

• Care is good here

  4

  Submitted by collected by Healthwatch Norfolk staff 14th November 2022

  I think they're fine, the care is good here from all the Drs and nurses. If I could say anything it would be I wish they would come to reception when we stand there they don't come out from behind the glass.

• Reply from Old Mill Surgery

  We appreciate you taking the time to comment about the Practice and our team. We are constantly looking at ways to improve the patient journey during these challenging times and note your feedback. Thank you.

• Reception are very efficient

  5

  Submitted by collected by Healthwatch Norfolk staff 14th November 2022

  When I have tried to make an appointment they are very efficient, reception that is. The nurses and Drs are very good, I have been here six times in the last few weeks, that is a lot! The only thing I can't understand is what are the Drs doing today? They are not doing house calls are they?

• Reply from Old Mill Surgery

  We appreciate you taking the time to comment about the Practice and our team. Thank you.

• I feel cared for

  5

  Submitted by collected by Healthwatch Norfolk staff 14th November 2022

  I think they are fine, reception are quite good. I mostly use Hempnall but am here today. I feel cared for, I don't bother them much.

• Reply from Old Mill Surgery

  We appreciate you taking the time to comment about the Practice and our team. Thank you.

• Once you are in it is fine

  4

  Submitted by collected by Healthwatch Norfolk staff 14th November 2022

  I don't come here very often, if I had one criticism it would be that the dispensary is slow. I have been in and seen by a nurse for a blood test and come out and I am back in the same place in the queue for dispensary. I also find phone conversations personally difficult. I am not in the same head place as when I have a face to face appointment. Trying to get in here is hard but once in it is fine. Overall we are very fortunate to have the NHS.

• Reply from Old Mill Surgery

  We appreciate you taking the time to comment about the Practice and our team. We are constantly looking at ways to improve the patient journey during these challenging times and note your feedback. Thank you.

• Drs great, other staff not...

  3

  Submitted by Anonymous 6th October 2022

  Receptionists and dispensers very snotty and unhelpful.

• Reply from Old Mill Surgery

  We appreciate you taking the time to comment about the Practice and our team. We are constantly looking at ways to improve the patient journey during these challenging times and note your feedback. Thank you.

• They go the extra mile

  5

  Submitted by Collected by Healthwatch Norfolk staff 29th June 2022

  I cannot fault them at all, they are just really good. They are really helpful and kind. They were amazing when my mum passed away and were helpful for me as well as mum.

• Reply from Old Mill Surgery

  Thank you for your positive comments, they really do make a difference to the team.

• Really happy with our GP.

  5

  Submitted by Collected at Healthwatch Norfolk event 25th January 2022

  Really happy with our GP. They've been very good with the kids. The paramedic there is good too.

• Reply from Old Mill Surgery

  We appreciate you taking the time to make positive comments about the Practice and its staff. Thank you.

• If you have a problem they are very good

  4

  Submitted by Collected at Healthwatch Norfolk event 25th January 2022

  Very good! I phoned up, saw them that afternoon and had a scan the next week. I appreciated the speed of it. I've always found if you had a big problem they're very good.

• Reply from Old Mill Surgery

  We really appreciate your positive comments - Thank you

• Quick to refer me to hospital

  5

  Submitted by Collected at Healthwatch Norfolk event 25th January 2022

  I went to the doctors for gout in my knee, got an appointment the same day and they referred me to the hospital and went to the hospital the next week. I was very pleased with how quick it was.

• Reply from Old Mill Surgery

  Thank you for your welcome comments. Our team always appreciate positive remarks.